mariia_gtm
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Hi everyone
We are a media buying team — Good Traffic Media and we would like to share a case we’ve encountered with Trips Casino
In September 2025, we agreed on launching a slots approach on Facebook for AU and CA GEOs. The deal was KPI-based, and we заранее discussed the possibility of a payout adjustment if KPIs were not met.
The traffic continued to play, but the KPIs were not reached. From our side, we consistently provided feedback and suggested ways to improve performance, however, responses from the advertiser became less frequent over time.
On October 24, 2025, we received an approval for €3,360 (all communication and confirmations are documented). We accepted this as a compromise to at least partially cover our costs, even though we would still remain at a loss even with the full payment.
We also planned to discuss this case in person at a conference, but we started being ignored.
After the amount was approved, the situation worsened:
— responses became irregular
— payments were promised “today/tomorrow” but never processed
— deadlines were constantly postponed
As a reason, we were told about “financial rearrangements.” At the same time, we continue working with Trips Casino on other projects where no such payment issues occur.
Additionally, in recent messages, the advertiser referred to third-party information about “unsuccessful launches by others,” which, in our view, cannot be a valid reason to deny already approved payments.
We fully understand that Facebook traffic, like any social traffic, does not always guarantee стабильное качество, and not every test launch is successful — this is standard market practice. That’s exactly why we agreed to work under KPI conditions.
From our side, we invest our own funds into traffic acquisition and use proven approaches, the quality of which has been подтверждено with screenshots from other brands. In such cases, partners usually manage to find compromise solutions.
For this specific launch, we spent nearly $9,000 on traffic acquisition:
— AU: $4,521
— CA: $4,200
As of now, almost 6 months have passed, and the payment has still not been made.
We consider this approach towards partners unacceptable and would appreciate your support in resolving this situation.
We are ready to provide all supporting materials, including correspondence, screenshots, and statistics.
We are a media buying team — Good Traffic Media and we would like to share a case we’ve encountered with Trips Casino
In September 2025, we agreed on launching a slots approach on Facebook for AU and CA GEOs. The deal was KPI-based, and we заранее discussed the possibility of a payout adjustment if KPIs were not met.
The traffic continued to play, but the KPIs were not reached. From our side, we consistently provided feedback and suggested ways to improve performance, however, responses from the advertiser became less frequent over time.
On October 24, 2025, we received an approval for €3,360 (all communication and confirmations are documented). We accepted this as a compromise to at least partially cover our costs, even though we would still remain at a loss even with the full payment.
We also planned to discuss this case in person at a conference, but we started being ignored.
After the amount was approved, the situation worsened:
— responses became irregular
— payments were promised “today/tomorrow” but never processed
— deadlines were constantly postponed
As a reason, we were told about “financial rearrangements.” At the same time, we continue working with Trips Casino on other projects where no such payment issues occur.
Additionally, in recent messages, the advertiser referred to third-party information about “unsuccessful launches by others,” which, in our view, cannot be a valid reason to deny already approved payments.
We fully understand that Facebook traffic, like any social traffic, does not always guarantee стабильное качество, and not every test launch is successful — this is standard market practice. That’s exactly why we agreed to work under KPI conditions.
From our side, we invest our own funds into traffic acquisition and use proven approaches, the quality of which has been подтверждено with screenshots from other brands. In such cases, partners usually manage to find compromise solutions.
For this specific launch, we spent nearly $9,000 on traffic acquisition:
— AU: $4,521
— CA: $4,200
As of now, almost 6 months have passed, and the payment has still not been made.
We consider this approach towards partners unacceptable and would appreciate your support in resolving this situation.
We are ready to provide all supporting materials, including correspondence, screenshots, and statistics.