I was previously a long time player with Main Street Casinos and deposited with all of them for the past 3-4 years. In June 2010, I asked Jason Carter who my affiliate was so that I could speak with them regarding incidents which happened at SunPalace casino.
I was told they could not reveal this due to "confidentiality reasons". I wanted someone to speak to in terms of how SunPalace handled a payout request after winning one of their jackpots. Incidentally, they will not flush a players account even when asked and leave the funds in there for over 5 days (hoping you will reverse and lose). They also will not provide play logs after being asked 3-4 times.
I became so disgusted with them, I closed every single account at each of their casinos. I was depositing between $400-500 each time. The affiliate should know the reason why he lost a player and understand how players feel disrespected by these casinos.
Is that normal protocol where a player should not know who the affiliate "tagged to their account" is?
I was told they could not reveal this due to "confidentiality reasons". I wanted someone to speak to in terms of how SunPalace handled a payout request after winning one of their jackpots. Incidentally, they will not flush a players account even when asked and leave the funds in there for over 5 days (hoping you will reverse and lose). They also will not provide play logs after being asked 3-4 times.
I became so disgusted with them, I closed every single account at each of their casinos. I was depositing between $400-500 each time. The affiliate should know the reason why he lost a player and understand how players feel disrespected by these casinos.
Is that normal protocol where a player should not know who the affiliate "tagged to their account" is?