PartnerEarnings Affiliates

Discussion in 'Real Revenue Share Audits' started by Guard Dog, Aug 30, 2018.

Do you work with PartnerEarnings?

  1. Yes

    3 vote(s)
    42.9%
  2. No

    2 vote(s)
    28.6%
  3. Will try

    1 vote(s)
    14.3%
  4. Not interested

    1 vote(s)
    14.3%
  1.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    This week we have audited PartnerEarnings. We have a 40% revenue share deal with them. They have one casino brand, so we started our mission with a $25 deposit at TigerGaming Casino.

    We deposited via Skrill and entered the required code for 100% casino bonus:
    DepositViaSkrill.png
    The bonus wasn’t automatically approved so we chatted with the support agent and a few hours later we could see our bonus in the bonus tab:

    BonusApproved.png

    We played Birds with the bonus money:

    Birds1-Start.png

    And when there was no more bonus money, we switched to our deposit funds and played some more:

    Slot1-start.png
    Slot2-end.png

    Eventually, we lost all the funds. But here comes the fun part!

    We logged in to our PartnerEarnings account so we could see the report and calculate the Effective Net Gaming Revenue. However, the weirdest thing happened! We found that the earnings were negative!

    Statistics.png

    The Total Net Revenue was -$2.38 and the Income was -$0.95.

    To conclude, there was definitely a bug in the reporting and we sent an email to them asking for an explanation. Has anyone had similar experiences with PartnerEarnings?
    We would really appreciate your feedback.

    *Update made 5 Sep 2018*

    The commission.bz team has gotten back to us and we have checked the report and the earnings are now in positive.

    Statistics-updated.png

    Our 40% earning was US$ 8.65 of the Net Gaming Revenue (Total Net Revenue) for US$ 21.62.

    So to summarise the Effective Net Gaming Revenue (the amount of money deposit and lost) is 21.62 /25 = 86.48%

    Multiply your advertised revenue share rate by the Effective Net Gaming Revenue (86.48%) to get your real rate, eg:
    • 25% = 21.62%
    • 30% = 25.94%
    • 35% = 30.27%
    • 40% = 34.59%
    • 45% = 38.92%
     
    Last edited by a moderator: Sep 5, 2018
  2.  
    bonustreak

    bonustreak Administrator Staff Member

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    Sorrry, I don't work with them but that is a definite bug you found!
     
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  3.  
    Engineer

    Engineer Super Moderator

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    Wow, that sucks! Good find, though.

    I hope they resolve this quickly and back-pay all affected affiliates after recalculating how much they really owe.
     
    Guard Dog likes this.
  4.  
    Frank

    Frank Affiliate Guard Dog Member

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    Do you think that's likely? could it be the aoftware is setup with tons of added extras to fleece affs or are you sure it's a bug? I have one program that im sure is on the dip.,. when you watch thousands of players every month this one group seem to be creaming
     
  5.  
    LandofOz

    LandofOz Affiliate Guard Dog Member

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    No, I don't work with them, and after reading this thread, I won't be. Shoudn't sponsors be checking their own programs on a regular basis to make sure that everything is working as it is intended?
     
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  6.  
    bonustreak

    bonustreak Administrator Staff Member

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    Sponsors? I am not sure they are a sponsor here but I could be wrong.
     
  7.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    They are not.

    After speaking with them initially, they acted like this was normal and said 'we deduct 9.5% for deposits and 2% of withdrawals when it comes to processing costs.'

    9.5% of $25 is $2.38 which explains how they arrived at our negative earnings number.... but what happened to the $25 we lost?
     
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  8.  
    Zuga

    Zuga Administrator Staff Member

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    something is rotten in the state of Denmark, but lets see what they say....
     
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  9.  
    melcb

    melcb Administrator Staff Member

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    It is a bug in the system. The Partner-earnings team have gotten back to us and we have checked the report and the earnings are now in positive. Guard Dog will be posting the results later on today. I am just a bit worried about this because if we hadn't done this audit we would be none the wiser about this bug affecting earnings.
     
    Last edited: Sep 6, 2018
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  10.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    Our AGD audit report has been updated. According to our calculations, the Effective Net Gaming Revenue is 86.48%.
    But still, we advise caution.
     
    Last edited: Sep 5, 2018
    Zuga, melcb and BetReels like this.

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