MoroSpins tries to avoid payment

[Karolinaxoo]

Hello,


I would like to inform the community about a very concerning situation regarding my cooperation with MoroSpins.


We started our cooperation with an agreed test campaign for 10 FTDs. The test was completed as agreed and generated around €1100 in commission. What is important here is that the players made real deposits, including repeat deposits. The total deposit amount was close to €900, so this was clearly not empty or artificial traffic.


The payment was supposed to be processed between May 5th and May 10th. To this day, I have not received it. After multiple attempts to contact the manager, I received absolutely no response, despite the fact that all my messages were clearly seen/read.


The situation suddenly changed today when I informed them that I would describe the issue on an affiliate forum. Out of nowhere, I received a message from the manager apologizing and claiming that my previous messages had not been noticed. A few minutes later, I received another message stating that I was allegedly providing fraudulent traffic, that my commission would not be paid, and that my affiliate account had been blocked.


I have been working in affiliate marketing for over 6 years. We cooperate with many companies and often manage multiple brands under the same operator. During all these years, no company has ever accused us of fraud or dishonest traffic.


The entire situation looks extremely unprofessional and unfortunately gives the impression that this is simply an attempt to avoid paying after a successful test campaign.


If anyone has had similar experiences with MoroSpins, I would appreciate hearing your opinion.

 

[Gatto]

No but thank you for letting us know about your expereince as we will avoid them going forward.

 

[Karolinaxoo]

Of course, I have screenshots of conversations, screenshots of advertisements, and screenshots from the player activity panel, where it is clearly visible that there is no fraud or cheating involved.

 

[Karolinaxoo]

We required additional time to complete a deeper review of your traffic, as we identified multiple anomalies in the statistics

Your traffic was sent for an anti-fraud investigation, and the results confirmed that 100% of the accounts involved were fraudulent. The data indicates that a single individual (or a very limited group) created a network of accounts intended for bonus/money abuse and artificial activity simulation

We identified direct IP overlaps proving that multiple accounts were operated from the same system. Additionally, we detected User Agent manipulation, different Android and Chrome versions were used while maintaining identical IP addresses, which clearly indicates UA spoofing and the use of anti-detect browsers across multiple accounts

In accordance with our internal policies, we cannot disclose all investigation details. However, the simulation of user activity and deliberate attempts to manipulate the product were further confirmed through multiple behavioral patterns

Prior to the start of cooperation, we clearly stated that fraudulent traffic would not be paid. Therefore, all further payouts are declined.

As a result, we are terminating our cooperation unilaterally and are forced to permanently block your account.


Above is their message. How can it be determined that 100% of the deposits were fraudulent when the total amount of deposits is €830, while the commission amounts to €1,100?