Lottomatrix - Jackpot.com

[Apeman]

Anyone else experiencing issues with Jackpotjoy.com? In particular, with unpaid commissions we are owed close to €9k. Unpaid since they withdrew from the UK market. They've used this as an excuse not to pay owed commissions since pretty much the beginning of the year. Any helpful contacts at Lottomatrix would be very much appreciated.

 

[Apeman]

sorry...typo - should be Jackpot.com NOT Jackpotjoy.com

 

[MissExposé]

Hi @Apeman I have sent you a PM. Please check it out.

 

[MarkDon]

That's pretty rough. I've had a similar experience with programs that leave a market and suddenly everything gets "put on hold" with no real timeline. In my case, the only thing that eventually got things moving was being persistent and documenting every conversation, invoice, and payment report. €9k isn't a small amount, so I definitely wouldn't just wait for them to sort it out on their own. If they've been using the UK exit as the reason since the beginning of the year, that sounds more like a delay tactic than a genuine processing issue. Hopefully someone here has a direct Lottomatrix contact, because going through the regular affiliate support can feel like shouting into the void. Please keep us updated if you make any progress, it could help others in the same situation.

 

[Apeman]

That's pretty rough. I've had a similar experience with programs that leave a market and suddenly everything gets "put on hold" with no real timeline. In my case, the only thing that eventually got things moving was being persistent and documenting every conversation, invoice, and payment report. €9k isn't a small amount, so I definitely wouldn't just wait for them to sort it out on their own. If they've been using the UK exit as the reason since the beginning of the year, that sounds more like a delay tactic than a genuine processing issue. Hopefully someone here has a direct Lottomatrix contact, because going through the regular affiliate support can feel like shouting into the void. Please keep us updated if you make any progress, it could help others in the same situation.

Many thanks MarkDon. Appreciate your advice and will come back here with an update when I have one.

 

[pascal]

They have landed on blacklist already.

 

[MissExposé]

Hi @Apeman please note that we notified their representatives about your complaint and will inform here if there is a feedback.

 

[MarkDon]

that's great news! well done!

 

[Apeman]

Hi @Apeman please note that we notified their representatives about your complaint and will inform here if there is a feedback.

Thank you @MissExposé , we have been told that they will pay the outstanding amount over 4 months starting August. We will keep you updated. Appreciate your help as always!