Leovegas increased Admin fee 50%+

[Jack Lee]

Hello,

I heard from an internal source that LeoVegas increased their Admin fee to 50%+. As they dont publish the % in terms it could be anything, can anyone else confirm this and which markets are affected?

 

[AussieDave]

If the 50%+ increase isn't correct, Leo Vegas should be escorted to the RogueHouse, player reviews on Trust Pilot are woefully bad:
https://www.trustpilot.com/review/leovegas.com

 

[eenzoo]

Time for a RS audit!?

 

[Frank]

is that admin fee + software fee?

 

[BetOnlineUK]

Glad I do not work with them anymore, Videoslots 2!

 

[Ryders]

It seems that soon they will have to go to the list of undesirable for work.

 

[Jack Lee]

My profits on Swedish players have dropped like crazy last month. So for sure something happened. Anyone else notice?
Seem like they deduct 85-90% of ggr.

This what I found in terms:
Earnings = GGR minus Admin fee, bonuses, Fraud Costs, Taxes, VAT, Progressive Contributions and any other network fees. However no % are mentioned. It seem they can do what ever they wish, we affiliates will not know shit.

 

[BetOnlineUK]

@jacklee it seems strange that your profits have dropped for your Swedish players as my understanding was that they were not allowed any bonuses after the sign up bonus. So they should not be deducting for bonuses.

It does seem like now they have got their base of players they are looking to screw the affiliates to maximise their profits.

 

[KasinoKing]

It does seem like now they have got their base of players they are looking to screw the affiliates to maximise their profits.

Never seen anyone do that before...

KK

 

[Jack Lee]

@jacklee it seems strange that your profits have dropped for your Swedish players as my understanding was that they were not allowed any bonuses after the sign up bonus. So they should not be deducting for bonuses.

It does seem like now they have got their base of players they are looking to screw the affiliates to maximise their profits.

I only have Swedish players on Leo, that is why I wonder if its some markets or all markets. As this happened after the regulation this year in Sweden.

 

[AussieDave]

This what I found in terms:
Earnings = GGR minus Admin fee, bonuses, Fraud Costs, Taxes, VAT, Progressive Contributions and any other network fees. However no % are mentioned.

Correct me if I'm wrong but VAT is a tax, right!
Aside from the other questionable deductions, is Leo Vegas also doubling dipping affiliates on Tax?

With regard to Progressive Contributions, these should only be deducted IF a player plays a jackpot machine. Though, it seems like some places are hammering affiliates across the board for this fee, if their tag player(s) are playing jackpots or not.

 

[MissExposé]

Yes, we also checked their terms and they don't say anything about the percentage of the admin fees.
It seems that their terms haven't changed from 4th of May 2018: https://www.leovegasaffiliates.com/terms-and-conditions/
We are currently waiting to hear from the rep regarding this issue.

 

[bonustreak]

They have to pay for that large fine somehow...

 

[byebyebaby]

If the 50%+ increase isn't correct, Leo Vegas should be escorted to the RogueHouse, player reviews on Trust Pilot are woefully bad:
https://www.trustpilot.com/review/leovegas.com

I am sorry, but almost every online casino listed their is either bad, poor or just average.
I don't see anyone being good.
So I think people just add a review when they are upset.

Also a lot of complaints about verifying, which you have to do at every online casino.
I don't think this is really objective.

Me myself, I love Leo Vegas as a player and as an affiliate. They pay fast, they earn me a good amount. No complaints here.

 

[BetOnlineUK]

Also a lot of complaints about verifying, which you have to do at every online casino.
I don't think this is really objective.

Yes there is always going to be complaints about the verification process as we all tend to be impatient. But it does not help when those asking for it are uncoperative. I am glad now that verification will take place at the time of opening an account and this should solve the complaints issue but I doubt it.

As an affiliate this should sort out a lot of the bonus abusers if they have to go thru the process each time they open a new account. Does anyone else see it this way?

On a side note I do/did have a player account at Leo Vegas and always got a bonus on a weekly basis but there loyalty scheme seems redundant now unless you ask for it (wait 30mins in live chat). So for me as a player there service has gone downhill massively and as an ex affiliate they can basically f*ck themselves.

 

[PROFRBcom]

I am sorry, but almost every online casino listed their is either bad, poor or just average.
I don't see anyone being good.
So I think people just add a review when they are upset.

Also a lot of complaints about verifying, which you have to do at every online casino.
I don't think this is really objective.

That is the problem with sites like TrustPilot. I also see similar problems on Internet forums. You'll find it on social media a lot as well, but perhaps not quite as high a percentage.

It all boils down to this.

People who are happy are not really incentivized to speak up and speak out about their positive experience. They are content and do other things. It is the people who are pissed off and have something to complain about who are willing to take time out of their lives to bad mouth a company, a person, an experience, etc.

I often find that those who had lost the least, the low rollers who do not value their time at all, are the most vocal and persistent complainers!

 

[AussieDave]

almost every online casino listed their is either bad, poor or just average.
I don't see anyone being good.
So I think people just add a review when they are upset.

Most people are more likely to complain, than give praise, especially, if they feel mislead, jilted, or worse, scammed.

Also a lot of complaints about verifying, which you have to do at every online casino.
I don't think this is really objective.

If Leo Vegas are making people jump unrealistic verification hoops, and as a result, legitimate players aren't being paid in a timely fashion, because of blatant 'stall tactics' (not an uncommon practice in this industry), then players stuck in this circle-jerk, are well within their rights to voice their distaste.

Not sure how many of those reviews you read, but I read all of them. While a large majority are negative, the rest are positive. Though, it seems, since the change of ownership, negativity is on the rise.

I often find that those who had lost the least, the low rollers who do not value their time at all, are the most vocal and persistent complainers!

High Rollers generally don't complain to public forums etc. Instead, they bitch to their VIP manager. However, Low Rollers don't have that luxury. So they bitch in public. Are they valid complaints? Who knows. But they all can't be wrong!

Besides, one person's fortune, is someone else's chump-change

Point is though, and getting back to the actual thread topic, has Leo Vegas increased their Admin Fee to 50+%?

 

[Niklas]

Hope they will notice this and perhaps take actions

 

[Biti]

They do it Videoslots-style.

Being not-transparent about deducted costs and deducting insane amounts of costs seems to be common practice nowadays.

 

[danniee]

I see almost no action on my LeoVegas affiliate account suddenly which is strange since I have a fair amount of players and LeoVegas being a popular casino. Anyone else notice anything similar?