Igaming.pro
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- Mar 1, 2010
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Due to all negative post regarding Rival itself and due to posts regarding all casinos powered by Rival, i decided to email Rival and bring you answers you are expecting.
I wand to precise that Rival is aware about this post and allowed me to post in AGD this email below.
I hope that it will help you to understand exactly the situation
Hi,
Here is the answers to your questions:
Rival operators audit their own affiliate payments, this includes "White Labels". Rival's white label partner, Bonne Chance NV will process the payments on behalf of the operator only after such time that an operator approves the payment. Operators (WL and Standard), are fully responsible for their own affiliate payments, Bonne Chance NV has no financial interests in the amounts or style of commission paid to the affiliate.
Rival does not financially benefit from any decision made on progressive deductions, bad deposits or seizures. Though most online casinos in the industry do apply such a deduction, Rival asked its operators to consider all the recent issues and provide their desired solution so that Rival could technically implement it. Each operator will decide how they want to deal with each issue, it is not a Rival decision nor does Rival benefit from any decision(s) made.
Player payments are processed based on the protocols set forth by each operator. Each operator has varying protocols that are adhered to by the processing team at Bonne Chance NV. These protocols range from types of document requests, days spent in reversal period or player class. I am unaware of any overall delays in player processing but I am aware of some outstanding operator delayed affiliate payments. It's operator delayed, not Rival delayed. They must be still reviewing them. Nothing to do with Rival.
Processor Seizures: The US facing gaming industry is a risky environment. Prominent industry processors had funds seized by Mastercard. This was US gaming industry wide. Any operator that allows US customers should have experienced challenges recently. The processors are currently negotiating fines and there is a chance some funds will be recovered. This is a work in progress.
Checks: Check payments were initiated by a processor in Germany that had ties to banks in the US. The checks would post as completed but no more information was provided by the processor. The American counter-part ended up being investigated by authorities and of course some checks weren't honored. Obtaining this information was a challenge and there were some delays with player withdrawals affected by this. There was no way to verify whether a check was cashed or not.
Processors: Rival has a team dedicated to integrating new APIs, but processors are sometimes slow to respond to integration related questions. It may sometimes take 1-2 days for each question to get answered. Rival has been working with important processors for both the EU and US market but it sometimes takes many days to get simple questions answered. Processor integrations rarely go smoothly. This is a top priority for both Rival and its operators, Rival has no reason to delay processor integrations.
Lastly, I would like to mention that many posts on the forum blame Rival directly though many (if not all) of the issues posted are related to decisions made by its operating partners. Affiliates should know that Rival is a software provider and does not control its operators protocols.
Warm regards,
**Rival Gaming**
I wand to precise that Rival is aware about this post and allowed me to post in AGD this email below.
I hope that it will help you to understand exactly the situation
Hi,
Here is the answers to your questions:
Rival operators audit their own affiliate payments, this includes "White Labels". Rival's white label partner, Bonne Chance NV will process the payments on behalf of the operator only after such time that an operator approves the payment. Operators (WL and Standard), are fully responsible for their own affiliate payments, Bonne Chance NV has no financial interests in the amounts or style of commission paid to the affiliate.
Rival does not financially benefit from any decision made on progressive deductions, bad deposits or seizures. Though most online casinos in the industry do apply such a deduction, Rival asked its operators to consider all the recent issues and provide their desired solution so that Rival could technically implement it. Each operator will decide how they want to deal with each issue, it is not a Rival decision nor does Rival benefit from any decision(s) made.
Player payments are processed based on the protocols set forth by each operator. Each operator has varying protocols that are adhered to by the processing team at Bonne Chance NV. These protocols range from types of document requests, days spent in reversal period or player class. I am unaware of any overall delays in player processing but I am aware of some outstanding operator delayed affiliate payments. It's operator delayed, not Rival delayed. They must be still reviewing them. Nothing to do with Rival.
Processor Seizures: The US facing gaming industry is a risky environment. Prominent industry processors had funds seized by Mastercard. This was US gaming industry wide. Any operator that allows US customers should have experienced challenges recently. The processors are currently negotiating fines and there is a chance some funds will be recovered. This is a work in progress.
Checks: Check payments were initiated by a processor in Germany that had ties to banks in the US. The checks would post as completed but no more information was provided by the processor. The American counter-part ended up being investigated by authorities and of course some checks weren't honored. Obtaining this information was a challenge and there were some delays with player withdrawals affected by this. There was no way to verify whether a check was cashed or not.
Processors: Rival has a team dedicated to integrating new APIs, but processors are sometimes slow to respond to integration related questions. It may sometimes take 1-2 days for each question to get answered. Rival has been working with important processors for both the EU and US market but it sometimes takes many days to get simple questions answered. Processor integrations rarely go smoothly. This is a top priority for both Rival and its operators, Rival has no reason to delay processor integrations.
Lastly, I would like to mention that many posts on the forum blame Rival directly though many (if not all) of the issues posted are related to decisions made by its operating partners. Affiliates should know that Rival is a software provider and does not control its operators protocols.
Warm regards,
**Rival Gaming**
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