I am submitting this complaint regarding the affiliate program of CoolAffs and the removal of CPA commissions generated during a completed test campaign in January 2026.
Before launching the campaign, we agreed on a test of 10 FTDs from Portugal under a CPA structure. With out kpis!
In January 2026, I delivered 9 FTDs from Portugal, generating a total CPA amount of €810, which was visible in the affiliate dashboard during the reporting period.
Throughout the entire test period, no concerns were raised regarding traffic quality, source, or compliance. The registrations were completed normally from Portugal without restrictions.
After the end of the reporting period, during the internal monthly review process, the CPA commissions were removed based on allegations of incentivized traffic, VPN usage, and non-genuine player behavior.
It is important to clarify:
The players registered normally without VPN. Registration in Portugal was functioning.
VPN was only used in certain cases to access specific games that were not visible to Portuguese users. This matter had been previously discussed with the affiliate manager, who indicated that such use would not be considered an issue. I have documented proof of this communication.
At no point during the test was I informed that traffic from Portugal was restricted or that the use of VPN for game visibility would be considered a violation. No warning was issued before the commissions were removed.
I invested real advertising budget to generate this traffic and have full documentation of the campaign and tracking.
The removal occurred only after the month concluded, under the company’s discretionary review process.
I am submitting this complaint seeking a fair review of the case and payment according to the agreed test terms
Before launching the campaign, we agreed on a test of 10 FTDs from Portugal under a CPA structure. With out kpis!
In January 2026, I delivered 9 FTDs from Portugal, generating a total CPA amount of €810, which was visible in the affiliate dashboard during the reporting period.
Throughout the entire test period, no concerns were raised regarding traffic quality, source, or compliance. The registrations were completed normally from Portugal without restrictions.
After the end of the reporting period, during the internal monthly review process, the CPA commissions were removed based on allegations of incentivized traffic, VPN usage, and non-genuine player behavior.
It is important to clarify:
The players registered normally without VPN. Registration in Portugal was functioning.
VPN was only used in certain cases to access specific games that were not visible to Portuguese users. This matter had been previously discussed with the affiliate manager, who indicated that such use would not be considered an issue. I have documented proof of this communication.
At no point during the test was I informed that traffic from Portugal was restricted or that the use of VPN for game visibility would be considered a violation. No warning was issued before the commissions were removed.
I invested real advertising budget to generate this traffic and have full documentation of the campaign and tracking.
The removal occurred only after the month concluded, under the company’s discretionary review process.
I am submitting this complaint seeking a fair review of the case and payment according to the agreed test terms