Condor Affiliates

[Guard Dog]

Hello AGD community,

We present you the real revenue share audit report for Condor Affiliates.

They have 5 casino brands: 24Bettle, b-Betts, Big5 Casino, Casino Sieger, Rembrandt Casino.

We deposited EUR 24 via Skrill at 24Bettle and took the welcome bonus:

We started playing some slots:

Eventually, we lost all the funds and checked the earnings report:

For the deposit of EUR 24 the Total Net Revenue (our earnings) was EUR 8.10.
We have a 45% RS deal which means that the Net Gaming Revenue is EUR 18.

To summarize, the Effective Net Gaming Revenue (the amount of money deposited and lost) is 18/24= 75%.

Finally, multiply the advertised revenue share rate with the Effective NGR to see your real revenue share rate, e.g:

• 25% = 18.75 %
• 30% = 22.50 %
• 35% = 26.25 %
• 40% = 30.00 %
• 45% = 33.75 %

 

[Insider]

Why you don't show the whole screenshot ? There are missing the Transaction Costs, the number of Gaming fee contribution. And the Local Taxes showing zero ?

We have a 45% RS deal which means that the Net Gaming Revenue is EUR 18.

How do you come to €18 ? I believe the number are not correct.

But i thank you for presenting a real revenue share audit, because this will give me the opportunity to answer ? It was a few days in my head to open a thread about but now i can tell you our impression and experience.

Condor deducts transaction costs for the amounts of deposits from your NetGaming. Then they deduct Gaming fee contribution and Local Taxes. They deduct it from your Net Gaming and not from gross. So your total net revenue will be lower as they would be deducted from gross revenue.

For me this measure is rogue. And not this one alone, the whole company is.

Condor Gaming/Affiliates belongs to the worst companies. And you know they have predatory terms, because they are on your list. They relate exactly to their terms and they will not pay you if you don't bring the requested players stated in their terms.

 

[Guard Dog]

How do you come to €18 ? I believe the number are not correct.

We have a 45% RS deal which means that the Net Gaming Revenue is 8.10/0.45= EUR 18.

 

[Insider]

We have a 45% RS deal which means that the Net Gaming Revenue is 8.10/0.45= EUR 18.

Sorry i can't understand your determination of Net Gaming Revenue.

Why you can't show us the complete screenshot ? There are two screenshots where put together. And can you explain, why there are no Transaction Costs, Gaming fee contribution or Local Taxes showing ?

Something isn't correct. Either your datas are not correct, our datas are not correct, both are not correct or they fool us.

Your housewin is €24. They will deduct 5% (€1,20) of deposits. So the sum is €22,80, that's Gross Revenue. 45% of €22.80 would be €10,26 but your Net Gaming Revenue is only showing a total of €8.10. Because you have no other costs displaying on your screenshot. If they would now deduct additional costs, then your earnings would be much lower.

On our screenshot there is a housewin of €200 deduct 5% (Transaction Costs) = €190. Our deal is 40% = €76. Condor deduct now €16 (8% Gaming fee contribution) and €38 (19% Local Taxes) from €200 Housewin. Remaining ridiculous €22. If they would take all the fees from Housewin then our earnings would be €54.40. That would be real and not how they do. That's kidding partners.

Maybe i'm wrong or having false understanding but i don't believe.

For information: we stopped working with Condor a longer time but i could show you our screenshots where looking complete. And they haven't paid us because of their understanding of inactivity.

 

[Guard Dog]

Thanks, Insider. We posted 2 screenshots only for better visibility and at the time we checked these stats for the first time (1 day after the deposit was made) there was no Gaming fee contribution and no Transaction Costs visible in the stats.

Here is the new screenshot:

As you can see there is no Gaming fee contribution amount displayed and the Local Taxes are €0.
However, you were right about the Transaction costs amount, it is €1.20.

So the sum is €22,80, that's Gross Revenue. 45% of €22.80 would be €10,26 but your Net Gaming Revenue is only showing a total of €8.10.

This is correct. However, our earnings truly are €8.10 (45% of 18) which means that there is a hidden fee of €22.80 - €18= €4.8 included.

Hope this clarifies things.

 

[Insider]

Thank you for replying. Sorry, i don't wanted to nerve, i only wanted to say and show that these numbers or calculation isn't correct or okay.

I doubt the correctness of these numbers.

What do you say that you have no Gaming fee contribution and Local Taxes ? You don't must have Local Taxes ? Maybe these fees are including on the hidden fees of €4.80 but that would be to low from the Housewin.

We give you a "wysiwyg" (what you see is what you get) model. No hidden fees. No hidden deductions.

My intention is to say that you can't trust this company, how hyppere already mentioned. You get what you see, whether it's correct or not. They can put numbers how they want.

This can be also happen on other companies, because Condor is not the only one but today we only discuss about Condor.

We can't 100% sure about the numbers because we don't see all what they are presenting us.

However, for us these company should be into the rogue section. I know that this is always not easy to decide when it goes around money. But if more and more members or customers having bad experience about or how this company acting one should think about.

Since they started in this business the partnership was difficult. Characterized by mistakes, stupidity and unprofessionality. But we have trusted until the time they started setting up predatory terms and applying them.

Now today we know that their promises are not the paper worth on which it stands.

Here there are now 2 members saying you can't trust them and i believe that there are still much more customers outside where not satisfied.

A nice first advent

 

[Guard Dog]

Thank you for the heads up Insider, let's see if we get similar complaints.

 

[riih]

I don't see what the issue is. If the earnings truly are 8.1€, then 18€ is the net revenue out of which earnings are calculated. To confirm: 18€ * 0.45 = 8.1€. Net revenue for the purposes of these tests is gross revenue minus deductions. Earnings are net revenue times revshare percentage.

Deductions are then 6€ out of 24€ - 25%. If the deductions total is always 25%, then the split of micro deductions doesn't matter, as it doesn't change our earnings one bit. If its not always 25%.. well, that hasn't been tested here with other operators either. Would you rather have total fees of 40%+ if they're neatly split between bonus costs, payment fees, admin fees and game provider fees (shoutout to one of the more notorious programs), or simply see a total of 25%?

With that being said, I've always hated Condor's affiliate system and had poor communication with them. The hassle isn't worth even 0% fees.

 

[Condor Affiliates]

Hello AGD Community,

We are sorry to hear about the above situation and grievances with our brand. We would be more than happy to open any lines of communication and explain any miscommunications that may have lead to this situation. We assure you our team is working tirelessly to insure we continually improve. We are in fact going through a number of changes including a number of system upgrades to provide our affiliates with more info and working on clarifying any potential misunderstandings with our terms and conditions.

Please feel free to contact one of our Affiliate Managers:
1. Laura
Skype: live: laura_25145
2. Catalina
Skype: live: catalina_2576

 

[Insider]

Hello AGD Community,

We would be more than happy to open any lines of communication and explain any miscommunications that may have lead to this situation. We assure you our team is working tirelessly to insure we continually improve. We are in fact going through a number of changes including a number of system upgrades to provide our affiliates with more info and working on clarifying any potential misunderstandings with our terms and conditions.

Sorry Ladies,

about the communication i can only say that we have done several times. There are no miscommunications because you have decided to deal with partners on following this way. ("inactivity") Your upper management is the problem you can't trust.

"More infos for your partners" ? Fact is that you have predatory terms and you follow these terms because of your own interpretation. Fact is also that you hold commissions and don't pay. For us it doesn't matter anymore because we closed this topic. But you should know that you owe us earnings.

You are unfortunately only the persons where must communicate and can't change anything. Because of this situation you are already a longer time on our not recommendable list. It was different once but you alone are responsible for this situation.

I wish you neveretheless a nice christmas time and good luck for you.

 

[Mobilecasino24]

these are just huge ass o ... from just under 4k deposits .. I got paid exactly zero euros ..

 

[Mobilecasino24]

I can’t upload any links or screenshots.. so I can’t show this

 

[Guard Dog]

I can’t upload any links or screenshots.. so I can’t show this

I have upgraded your account, you should be able to now.

 

[Mobilecasino24]

 

[Mobilecasino24]

And I never get any single euro! I wrote to the affiliate manager and ask them why I never get paid... always the same not bundle the brands and the 3 month rule...

 

[Biti]

Condor is to avoid.

 

[Insider]

There are only one possibility not to get paid.

Your account was marked as inactive!

This is a company that strictly applies this rule and enriches through. Also if you have listed their brands.

Condor is absolutely rogue and the name not worth on the paper.

Do you guys know that Condor has once again a new manager?

Some of you will know this manager. It's Linda Cash (worked before at Videoslots)

The next one who has nothing to say and will have a short stay there. But she don't still know at this time.

This is Condor and most of them give up voluntarily again.

Waste of time to deal with them. I'm sorry for the affiliate managers but the problem is upper management and the owner.

 

[Buznix]

Sorry i can't understand your determination of Net Gaming Revenue.

Why you can't show us the complete screenshot ? There are two screenshots where put together. And can you explain, why there are no Transaction Costs, Gaming fee contribution or Local Taxes showing ?

Something isn't correct. Either your datas are not correct, our datas are not correct, both are not correct or they fool us.

Your housewin is €24. They will deduct 5% (€1,20) of deposits. So the sum is €22,80, that's Gross Revenue. 45% of €22.80 would be €10,26 but your Net Gaming Revenue is only showing a total of €8.10. Because you have no other costs displaying on your screenshot. If they would now deduct additional costs, then your earnings would be much lower.

On our screenshot there is a housewin of €200 deduct 5% (Transaction Costs) = €190. Our deal is 40% = €76. Condor deduct now €16 (8% Gaming fee contribution) and €38 (19% Local Taxes) from €200 Housewin. Remaining ridiculous €22. If they would take all the fees from Housewin then our earnings would be €54.40. That would be real and not how they do. That's kidding partners.

Maybe i'm wrong or having false understanding but i don't believe.

For information: we stopped working with Condor a longer time but i could show you our screenshots where looking complete. And they haven't paid us because of their understanding of inactivity.

i have exactly the same problem. i don't understand the calculation either i asked several times for an exact breakdown but all i got was a calculation key "RS= x% * [Deposits - (Payout accepted + Payout pending) - Transaction Costs - 20% Net Rev per player)]] - Local Taxes

Transaction costs represent 5% of the deposits
Local Taxes are taxes applied to German customers due to their regulations.
x% * (20% Net rev per player) = Gaming Fee contribution".
This calculation key is quite ok but i came to a totally different result than the one i actually get displayed. i actually had a share of 35% but i was not shown 35% of the net profit but 35% of 30% of the net profit. i asked for clarification several times and calculated with the calculation key shown above but all i got was an increase of the share to 45% . so now I have practically 45% of 30% of their net profit Very interesting. and I still don't know what exactly is going on there.And then I had to find out that all this does not bring me anything for the past and that I actually did not promote the brands for anything in the past because the income for the minimum payout has to be achieved within 3 months and otherwise it will be reset to zero. I will try this again for 1 or 2 months and if nothing comes out and the brands are removed from the website and that's it....

i have exactly the same problem. i don't understand the calculation either i asked several times for an exact breakdown but all i got was a calculation key "RS= x% * [Deposits - (Payout accepted + Payout pending) - Transaction Costs - 20% Net Rev per player)]] - Local Taxes

Transaction costs represent 5% of the deposits
Local Taxes are taxes applied to German customers due to their regulations.
x% * (20% Net rev per player) = Gaming Fee contribution".
This calculation key is quite ok but i came to a totally different result than the one i actually get displayed. i actually had a share of 35% but i was not shown 35% of the net profit but 35% of 30% of the net profit. i asked for clarification several times and calculated with the calculation key shown above but all i got was an increase of the share to 45% . And then I had to find out that all this does not bring me anything for the past and that I actually did not promote the brands for anything in the past because the income for the minimum payout has to be achieved within 3 months and otherwise it will be reset to zero. I will try this again for 1 or 2 months and if nothing comes out I will remove the brands from the website and that's it....
In relation to Linda (formerly videoslots). From a business with several commission deductions, which nobody understands, to the next juice store the poor she one can really feel sorry for her....

 

[Buznix]

Hello AGD Community,

We are sorry to hear about the above situation and grievances with our brand. We would be more than happy to open any lines of communication and explain any miscommunications that may have lead to this situation. We assure you our team is working tirelessly to insure we continually improve. We are in fact going through a number of changes including a number of system upgrades to provide our affiliates with more info and working on clarifying any potential misunderstandings with our terms and conditions.

Please feel free to contact one of our Affiliate Managers:
1. Laura
Skype: live: laura_25145
2. Catalina
Skype: live: catalina_2576

If this would be like the screenshot of "Affiliates Guard Dog" for every affiliate it would be great. But I think what "Insider" writes is more like the that of what is really true.
I have here a simple example from the current month 24bettle.
9,50 Euro Housewin
- "Transaction costs" 0.48 Euro = 9.02 Euro
- "Gaming fee contribution" 0,855 Euro = 8,17 Euro
- "Local Taxes" 1,81 Euro = 6,35 Euro
That would be a net revenue of 6.35 Euro x 45% = 2.86 Euro would actually be the share.
But in reality I am shown 1.40 Euro. So there are about 3 Euro deducted somewhere from the net profit of condor. ?????

 

[Buznix]