CasinoToken Affiliate Complaint

Discussion in 'Affiliate and Program Issues' started by teemteem, Apr 11, 2018.

  1.  
    teemteem

    teemteem Affiliate Guard Dog Member

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    So summary - CasinoToken partners prefer to write very long responce and show that they did not pay partners, for funny 400-500€ fair-earned commission - it is very professional brand :cool:. Of course I did not receive nothing from them. The best thing regarding CasinoToken partners. If you are going to create an affiliate profile (with 30% deafult rev), it is only "demo purpose" - look at screenshot:
    [​IMG]
     
    Last edited by a moderator: May 24, 2018
  2.  
    Peter Grunt

    Peter Grunt New Member

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    And hello again everyone,

    I do not fancy long responses - trust me I have better things to do, but if there is a misundertanding - it must be cleared.

    Regarding your screenshot - Yes, I can confirm that everything created in casino Token before agreenment is for Demo purposes.

    Please, have a look what are Terms and Conditions of freshly GDPR are and what we reflected in shorter version before already:

    2.1. Registering as Affiliate

    To become a member of our Affiliate Program you must accept these terms and conditions by ticking the respective box while submitting the Affiliate Application. The Affiliate Application will form an integral part of the Affiliate Agreement.

    We will, at our sole discretion, determine whether or not to accept an Affiliate Application and our decision is final and not subject to any right of appeal. We will notify you by email as to whether or not your Affiliate Application has been successful.

    You will provide any documentation required by Company to verify the Affiliate Application and to verify the Affiliate Account information at any time during the term of the Affiliate Agreement. This documentation may include but is not limited to: bank statements, individual or corporate identity papers and proof of address.

    It is your sole obligation to ensure that any information you provide us with when registering with the Affiliate Program is correct and that such information is kept up-to-date at all times.
    ............................
    Have affiliate done it so!? The answer isv- No.
    I trust this answers the topic querry and there are no more questions to the subject meanitoned.

    Always your's,
    John
     
  3.  
    Kassinen

    Kassinen New Member

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    I can see that my deal is now upgraded to 40% but havent had any email etc. I really hope that that CT will not use the demo purpose clausule on my account, since i have generated traffic and depositing players to you. Havent seen this term in any other casino etc.
    But i trust that CT will take my case to satisfactory resolution, atleast you guys are answering here etc :) Have a nice weekend!
     
  4.  
    Peter Grunt

    Peter Grunt New Member

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    @Kassinen I can confirm that there where several emails sent to you with corresponding querries, requests etc.

    Please, have a look at your spam/promotional folders in order to properly answer to our affiliate manager.

    If, this is still not success - please, leave me your skype account credentials in private message and I will send that to our affiliate department.

    Regards,
    -John
     
  5.  
    Kassinen

    Kassinen New Member

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    Hi, i check my spam filter daily and many times, havent received any emails from you.Also my skype details was sent to you via live chat earlier. But no worries, i will send you them via PM here.
     
  6.  
    Kassinen

    Kassinen New Member

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    i cant find a way to send you my details here in the forum, maybe its because of the low amount of posts. Will send my details via your live chat again.
     
  7.  
    Kassinen

    Kassinen New Member

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    I can now confirm that i have had an successfull conversation via Skype w CasinoToken affiliate management, and im more than happy for the results. I will respond again when i have received first payments etc as agreed with them.
     
  8.  
    AussieDave

    AussieDave 18 years & still going!

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    John,

    Now your patronizing me, nice touch!

    No one other CasinoToken.com, and its affiliate program, has damaged its reputation here. The action of not paying this affiliate his commission(s), and terminating his agreement, is the catalyst, to the BAD PRESS, your receiving now.

    Let me reiterate, if a program failed to pay me my rightful commission(s), and any effort I'd subsequently made to be paid the aforementioned commission(s), had fallen on deaf ears, then YES I would let my peers know about this unethical program. FYI, that is common practice within the gambling affiliate community ;)

    The OP sent your program/casino depositing players. The casino subsequently accepted these players deposits.

    Given you've terminated this affiliate's contract, you've also terminated the accounts of ALL the players this affiliate sent? I highly doubt that you have. Hence... You MUST pay the affiliate his commission(s) on these players.

    It's pretty simple...

    P.S. Just another reason why White Label Casinos are bad news!
     
    Alexisss likes this.
  9.  
    Peter Grunt

    Peter Grunt New Member

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    Hello there again,

    AussieDave - it is even more simle than that:
    1. Did anyone asked the affiliate to provide the traffic? - NO
    2. Did anyone agreed to the commisions with the affiliate? - NO
    3. Did anyone signed any kind of deal with him prior the date when he was put on the website? - NO

    I would like to stop this discussion on this note as I have elaborated enough. We have our rules - please, respect them.

    Regards,
    John
     
  10.  
    teemteem

    teemteem Affiliate Guard Dog Member

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    Hi,
    1. You saw that I provided the traffic (05.03.18). You did not inform me, that I can't provide traffic before some "agreement". Screenshot:
    i. [​IMG]
    2. Yes. When you register an affiliate profile, you are allowed to create an affiliate link with default affiliate deal. Moreover, we agreed to 40% deal on 05.03 as I showed before. Here is proof (it is a fresh affiliate account, I received 10 free spins registration bonus in "bonuses" section).
    i. [​IMG]
    3. You wrote me that we can work on 40% on 05.03 as I showed before, from 03.03 I had 30%. It is arranged deal. Proof:
    i. [​IMG]

    4. Please notice that this "casino" has also fake Askgamblers certificate and some others. I wrote an email to Askgamblers about this situation.
    Proof:
    i. [​IMG]

    No no no my friend :) Your main rule is - we do not pay affiliate earnings. I am obligated to inform about this situation on other affiliate forums because I must caution other partners. With all proofs, also I will inform about a situation with fake AGD forum account (Megan) and fake AG certificate. Good luck with your business!
     
    Last edited by a moderator: May 31, 2018
  11.  
    Peter Grunt

    Peter Grunt New Member

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    And hello again, the answers:

    1. - I do not look at the traffic and I haven't seen anything and our affiliate manager do not need to inspect the traffic before any deal have been set.
    2. - Yes, when you create the afiliate profile you can have your links and see how percentages are applied, back end analytics, see the banners and see everything that is concerned our Affiliation in general, but you are NOT an affiliate before you have not reached agreenment to be the one. Please, read our T&C before complaining as you obvisouly haven't done that still. Transcript from our T&C: Affiliates and all info about how to and where to you will find when you will contact our live chat or via any other contact form/email found on our website! Please, contact us if you have any other query related to Casino Token Affiliation. Please, note, that in order to being able to represent Casino Token in any sense or become an Affiliate you must reach out to our Administration first to reach out the agreenment. Only after that, your account will be eligible for commission.
    3. - I haven't wrote you anything, and yes, affiliate manager arranged the deal with you and deal went life from 12th and not from 5th. Please, have a look at the proof that you know it when the deal went life! I showed the proof here before already :

    - [12/03/2018 13:00:57] Casino BetBonus: Hi, please update my account
    [12/03/2018 13:01:07] Rihards® B: Hello,
    [12/03/2018 13:01:19] Rihards® B: yes, it is already set and the task is in the process
    [12/03/2018 17:57:12] Rihards® B: Hey hey,
    [12/03/2018 17:57:22] Rihards® B: the texch team reposrts that commision is set
    [12/03/2018 17:57:35] Rihards® B: it will be active one montth as we agree to test your traffic out
    [12/03/2018 17:58:02] Rihards® B: please, let me know if there is anything else
    4. - We don't have anything ''fake''.
    ...............................................................................................................................................
    Apart of all that - we do pay affiliates that do not bully us, is not rude towards us and our management:
    [19/04/2018 11:40:41] Rihards® B: Please, goto our affiliate page

    [19/04/2018 11:40:46] Rihards® B: and read T&C

    [19/04/2018 11:40:48] Casino BetBonus: p[lease go fuck yourself
    ....................

    Please, let me know if there is anything else as this all has been already covered before.

    Regards,
    -John
     
  12.  
    BetOnlineUK

    BetOnlineUK Affiliate Guard Dog Member

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    I cannot view the t&cs because I am in the UK, but find it strange going by the conversations here about when you apply for an affiliate account you have access to a demo account.

    In my eyes, this will only lead to more of these issues, for me personally when I sign up for a program I am keen to get my tracking links and put up on sites asap.

    But in this case, I would not be able to do until a deal is in place is that correct John?

    For the amount that has been shown, would it not be of benefit to pay this affiliate out in this case. As he clearly can bring in players to your brand and do you want to lose the possibility of more players.

    I understand about the rudeness etc... but as affiliates we work hard at bringing in new customers and when we feel that we are not being treated fairly can get a bit peeved in the heat of the moment. But I am sure that I have never sworn at a program before.
     
    Alexisss, Zuga, DaftDog and 1 other person like this.
  13.  
    Alexisss

    Alexisss New Member

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    John/Peter Grunt

    The tone you have set in your responses above to AussieDave and others, is one that will echo through and most likely deter any potential affiliates from signing up to your program. As for the alleged abusive language used by the OP in response to your affiliate manager, in all honesty, what alternative choice of words did you expect? "thank you very much for stealing my commission, have a nice day" ??
     
    AussieDave and DaftDog like this.
  14.  
    AussieDave

    AussieDave 18 years & still going!

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    John/Peter has taken umbrage over the alleged claims of bad-behavior by the OP.

    Yet is happy to post in a similar tone :rolleyes:

    As far as the "demo" affiliate account. Hahaha, full marks for treachery. That's definitely a new-one for the books!
     
    DaftDog and Alexisss like this.
  15.  
    Peter Grunt

    Peter Grunt New Member

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    Hello Chaps,

    Happy to alaborate more!

    Our the tone of voice is simple - if you want to be our partner - respect our rules as we respect what Affiliates do via paying them awesome commissions, offering them special promos and unique deals in the case where Affiliate delivered what was agreed for.

    In fact, we are proud to be one of the most versatile Cryptoccurency brand (BTC, ETH, BCH, LTC, DOGE) with a natively supported flat payments/cryptocurrencies implemented in the core which set's us very nicely for the future relationship with our Affiliates as a lot of regions for using flat currencies are banned already and a lot will be in near future.
    A lot of Affiliates like and respect that we do not ask the commission from the Affiliate/Player if the flat currency is used or conversion is made towards Euros as we cover the transaction conversion fees fully as well. Of course, all that comes with a obligations and deals % that we offering and expecting our Affiliates to follow after agreenment has been set.
    So, @Alexisss if you would like to advocate the breakage of our rules and tell me that it is actually OK to work with us and not follow the guidelines set - Sorry, but we do not agree to that.

    Besides to that - you said in your previous comment that actualy swearing is expected and ok and it is ok to do it towards brand affiliate managers when one is asking to read and follow our partnership rules... Sorry, but I must disagree to that - it is not acceptable to us in any sense and especially if one asks to respect our partnership regulations.

    @AussieDave - I don't know where you see the full marks of treachery there - Demo is a Demo - and we are super proud to have it and our Affiliates love it! There are brands that will never show you their accountancy, analytics and back office even before few first month run with them. So, our Demo is an awesome feature in order to set Affiliate up, negotiate the right type of the deal and show what Affiliate will see after traffic will be delivered. If you do not like - do not use. We are not forcing anyone to use it whatsoever.

    @BetOnlineUK - You are completely correct here - you need to have the agreenment before become an Affiliate or. You guys need to be very carefull now especially, if you do not wish to follow that rule as latest GDPR agreenments are saying absolutely the same - First the brand needs to agree on the deal and then you deliver the service to be paid for. So, anyone that argues with this, actually is arguing with GDPR complayance which is no no.

    Please, feel free to ask if there is anything else,
    -John
     
  16.  
    Zuga

    Zuga Administrator Staff Member

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    Hi guys,

    For everyones information I have updated the title of this complaint. We all want to see this resolved and having such damning title is not helping anyone nor being constructive.

    Now, the way I see this is simple. Both parties have handled this poorly. It certainly is not clear when exactly the agreed deal is to start.
    Neither party explicitly said when the deal is to take effect. This is why OP claims one date and the Rep the other.

    I also have to add that OPs language was not cool at all and seems only contributed to his problem.

    John when u posted your skype transcript your argument regarding the date was this
    Using the same logic you can say that OP can expect the same but for the earlier date when the deal was negotiated.

    Like i said , IMHO, both parties were not clear as to the date. If this was me I would actually not assume but request the deal to be applied from the 1st which makes sense to me ( but thats just me ).

    So what you need to do is agree on the start date of the 40% deal, and also pay for the traffic sent up to that point using your default revenue deal.

    If you allow an affiliate to register account, use affiliate links and you receive traffic for it, then you are required to pay for it.

    P.s.

    It took me too much time to go thru this thread, so I ask everyone to remain civil and use arguments only and lets get this resolved to everyones satisfaction.

    Im sure you can find a compromise here. If I may be so bold to propose you to use the date in between both of your dates. That should please everyone.

    Cheers
    Zuga
     
    Last edited: Jun 1, 2018
  17.  
    teemteem

    teemteem Affiliate Guard Dog Member

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    Hello again!
    I expected the same, nothing more! Payment regarding the deal - 30% for 03.03-13.03 period and 40% for rest time.
    Sorry for my bad language. I was really nervous with those guys. I really don't like to beg for fair-earned payment. I am not big affiliate company. I am only one person and I wasted a lot of time with reviews and placed this casino on my traffic sources.
    Honestly, I don't care about this payment. I just would like to announce everywhere I can about Casinotoken fraud practices.
    Here is proofs:
    i.imgur. com/7oUk5mu. png
    i.imgur. com/ndEAYfq. png

    [2018-04-11 18:08:15] Rihards® B | Casino Token: well, the system set you up from the 13th and officiall I can not do anything about that
    [2018-04-11 18:08:30] Casino BetBonus: ok, Im removing your casino from my sites
    [2018-04-11 18:08:33] Rihards® B | Casino Token: we can think to add the missing amount for you to your next month bill
    [2018-04-11 18:08:35] Rihards® B | Casino Token: or sething
    [2018-04-11 18:08:42] Rihards® B | Casino Token: but this is not how system works
    [2018-04-11 18:08:48] Casino BetBonus: no, its not
    [2018-04-11 18:08:49] Rihards® B | Casino Token: when we set up the deal - it's one
    [2018-04-11 18:08:57] Rihards® B | Casino Token: the second thing when the deal is up and life
    [2018-04-11 18:08:58] Casino BetBonus: Im working with many direx nv casinos
    [2018-04-11 18:09:12] Casino BetBonus: we arranged deal on 05.03
    [2018-04-11 18:09:27] Casino BetBonus: look at our conversation, its not my fault that you update panel on 13th
    [2018-04-11 18:09:35] Rihards® B | Casino Token: yes, that's why I'm telling you - we arranged the deal from 5th
    [2018-04-11 18:09:40] Rihards® B | Casino Token: but we where up from 13th
    [2018-04-11 18:10:02] Rihards® B | Casino Token: and i told you that we can set the things up for next month if y manager will approove that
    [2018-04-11 18:10:10] Rihards® B | Casino Token: but this is not how system works
    [2018-04-11 18:10:19] Rihards® B | Casino Token: as officially you are due the payment from 13th
    [2018-04-11 18:10:27] Rihards® B | Casino Token: as you see when your account is set up
    [2018-04-11 18:11:18] Casino BetBonus: its ridiculous please calculate comission correctly or I will write complains on GPWA, AGD and some other affiliate forums
    [2018-04-11 18:11:39] Casino BetBonus: I started working on 03.03 and I have screenshots
    [2018-04-11 18:11:48] Rihards® B | Casino Token: so, please, point me to the conversation when the deal was up?
    [2018-04-11 18:12:00] Rihards® B | Casino Token: in what you wrote me here - I haven't approoved that deal is up
    [2018-04-11 18:12:06] Rihards® B | Casino Token: we started to talk
    [2018-04-11 18:12:08] Rihards® B | Casino Token: on 5th
    [2018-04-11 18:12:15] Rihards® B | Casino Token: then you said that you can work on 6th
    [2018-04-11 18:12:26] Rihards® B | Casino Token: where did I say that your account is up?
    [2018-04-11 18:12:30] Casino BetBonus: look I registered on 03
    [2018-04-11 18:12:31] Rihards® B | Casino Token: on which date,please?
    [2018-04-11 18:12:50] Rihards® B | Casino Token: yes, you registered
    [2018-04-11 18:12:55] Rihards® B | Casino Token: did we asked you to register?
    [2018-04-11 18:13:01] Rihards® B | Casino Token: did we had a deal with you?
    [2018-04-11 18:13:09] Casino BetBonus: yes, I had deafult deal
    [2018-04-11 18:13:17] Rihards® B | Casino Token: did you have your rev shaere % ?
    [2018-04-11 18:13:20] Casino BetBonus: you just dont want pay my comission
    [2018-04-11 18:13:28] Rihards® B | Casino Token: I'm happy to pay it
    [2018-04-11 18:13:38] Rihards® B | Casino Token: from the date when we set up the deal
    [2018-04-11 18:13:56] Rihards® B | Casino Token: so, you mentined that you had the default deal
    [2018-04-11 18:14:05] Rihards® B | Casino Token: this is not coorect
    [2018-04-11 18:14:13] Rihards® B | Casino Token: as there is ust a mention of the %
    [2018-04-11 18:14:24] Rihards® B | Casino Token: there is no default deal other than we agree on the %
    [2018-04-11 18:14:53] Rihards® B | Casino Token: so, when you create the account we need to talk about it and then I send the tech team to implement your %
    [2018-04-11 18:15:25] Casino BetBonus: its ridiculus
    [2018-04-11 18:15:33] Rihards® B | Casino Token: Well, if you not happy
    [2018-04-11 18:15:39] Casino BetBonus: Im removing your brand from my sites
    [2018-04-11 18:15:41] Rihards® B | Casino Token: no problem
    [2018-04-11 18:15:45] Casino BetBonus: you are cheating affiliates
    [2018-04-11 18:15:49] Rihards® B | Casino Token: nop
    [2018-04-11 18:15:54] Rihards® B | Casino Token: we never cheat
    [2018-04-11 18:16:07] Rihards® B | Casino Token: we haven't agreed on thisgs before you started work
    [2018-04-11 18:16:21] Rihards® B | Casino Token: and now you are asking for the sum that was before our agreenment
    [2018-04-11 18:16:28] Rihards® B | Casino Token: and then you say that you are not happy
    [2018-04-11 18:16:46] Rihards® B | Casino Token: and then - I told youthat we can work something out
    [2018-04-11 18:16:53] Rihards® B | Casino Token: and then you are threatening us :)
    [2018-04-11 18:17:00] Rihards® B | Casino Token: that's how our conversation goes
    [2018-04-11 18:17:19] Rihards® B | Casino Token: so, please do not invent things as we can write as well
    [2018-04-11 18:17:33] Rihards® B | Casino Token: and we can tell the our side of the story nd hang out on forums etc.
    [2018-04-11 18:17:38] Rihards® B | Casino Token: so, this is nothing new to us
    [2018-04-11 18:18:11] Rihards® B | Casino Token: if you want to damage our reputation - do it so - but we have documented proof that our point of view is correct from financial stand point
    [2018-04-11 18:24:24] Casino BetBonus: no you just dont want pay my earnings
    [2018-04-11 18:25:04] Casino BetBonus: Ok, so, I see that you are already created the affiliate profile in casinotoken and I see some stats there already
    There is slight trouble with the traffic that you provide though
    [2018-04-11 18:25:07] Casino BetBonus: 5th of march
    [2018-04-11 18:25:56] Rihards® B | Casino Token: Yes, so, did we had a deal then?
    [2018-04-11 18:26:01] Rihards® B | Casino Token: no we didn't
    [2018-04-11 18:26:11] Casino BetBonus: yes it was deafult deal
    [2018-04-11 18:26:11] Rihards® B | Casino Token: we just started to negotiate it
    [2018-04-11 18:26:31] Rihards® B | Casino Token: so, default deal

    [2018-04-11 18:29:43] Casino BetBonus: extra!
    [2018-04-11 18:30:01] Rihards® B | Casino Token: no - everyone that want to start affiliation writes andtalks tous
    [2018-04-11 18:30:09] Rihards® B | Casino Token: then we are having agreenment
    [2018-04-11 18:30:14] Rihards® B | Casino Token: and then we put them on the %
    [2018-04-11 18:30:22] Rihards® B | Casino Token: and then the work starts and not before
    [2018-04-11 18:30:36] Rihards® B | Casino Token: we didn't have ANY deal with you before
    [2018-04-11 18:30:44] Rihards® B | Casino Token: and officially you are up frm 13th
    [2018-04-11 18:30:58] Rihards® B | Casino Token: as to consider this - we offered you to sort out the misundertanding
    [2018-04-11 18:31:07] Rihards® B | Casino Token: you still threatening us
    [2018-04-11 18:31:15] Rihards® B | Casino Token: not good style

    [2018-04-19 11:28:14] Casino BetBonus: you still did not pay comission for previous month
    [2018-04-19 11:29:48] Rihards® B | Casino Token: Hey there,
    [2018-04-19 11:30:15] Rihards® B | Casino Token: yes, as we disagried last time whe we talked
    [2018-04-19 11:30:16] Rihards® B | Casino Token: remember?
    [2018-04-19 11:30:39] Casino BetBonus: yea, you dont pay me for my traffic
    [2018-04-19 11:30:41] Rihards® B | Casino Token: So, I can start to tranfer the funds according our calculation
    [2018-04-19 11:30:43] Rihards® B | Casino Token: when you wish
    [2018-04-19 11:30:57] Casino BetBonus: you even moved me to 20% to avoid payment
    [2018-04-19 11:31:02] Rihards® B | Casino Token: nop
    [2018-04-19 11:31:17] Rihards® B | Casino Token: ALL affiliates which we do not have the deal are nn active
    [2018-04-19 11:31:26] Rihards® B | Casino Token: and they have default commission of 20%
    [2018-04-19 11:31:31] Casino BetBonus: it was 30%
    [2018-04-19 11:31:37] Rihards® B | Casino Token: it is just for showing how it works and that'sit
    [2018-04-19 11:31:44] Rihards® B | Casino Token: yes - you are correct
    [2018-04-19 11:31:48] Rihards® B | Casino Token: it was 30%
    [2018-04-19 11:32:06] Rihards® B | Casino Token: so, we need to undertand our deal and then we can move you up to 30%
    [2018-04-19 11:32:09] Casino BetBonus: so traffic from 03 to 15 you have for free?
    [2018-04-19 11:32:25] Rihards® B | Casino Token: so traffic from 03 to 15 you have for free?What you mean?
    [2018-04-19 11:32:26] Casino BetBonus: those depositors are not valid? They are not exist?
    [2018-04-19 11:32:40] Rihards® B | Casino Token: what you mean - of course not - we agreed to work with you
    [2018-04-19 11:32:43] Casino BetBonus: to 13th
    [2018-04-19 11:32:58] Rihards® B | Casino Token: about which month you are talking about
    [2018-04-19 11:33:01] Rihards® B | Casino Token: I'm confused?
    [2018-04-19 11:33:07] Rihards® B | Casino Token: March?
    [2018-04-19 11:33:18] Casino BetBonus: March
    [2018-04-19 11:33:23] Rihards® B | Casino Token: about that time when we didn't have the deal?
    [2018-04-19 11:33:27] Rihards® B | Casino Token: ok
    [2018-04-19 11:33:48] Rihards® B | Casino Token: so, as I said - wehn deal kicked in - from that date you are having commission
    [2018-04-19 11:33:50] Rihards® B | Casino Token: not before
    [2018-04-19 11:34:15] Rihards® B | Casino Token: we ae not giving out anything to any affiliate PRIOR agreenment that deal is started and the conversions are up
    [2018-04-19 11:34:21] Rihards® B | Casino Token: and rev share % is up
    [2018-04-19 11:34:33] Rihards® B | Casino Token: it is explained in our T&C
    [2018-04-19 11:34:38] Rihards® B | Casino Token: have you read them?
    [2018-04-19 11:34:57] Casino BetBonus: of course, those players are free for you
    [2018-04-19 11:35:12] Rihards® B | Casino Token: Have you rad affiliate T&C?
    [2018-04-19 11:35:18] Casino BetBonus: yes
    [2018-04-19 11:35:42 | Edytowano 11:35:54] Rihards® B | Casino Token: so, then you are familiar with that no one get's anything prior agreement is done and put on the website
    [2018-04-19 11:35:56] Casino BetBonus: I registered affiliate account and I was eligible to promte on deafult deal
    [2018-04-19 11:36:12] Rihards® B | Casino Token: I'm really do not undertand why you are asking for the thing prior we agreed to put you up
    [2018-04-19 11:36:16] Rihards® B | Casino Token: no one does that
    [2018-04-19 11:36:19] Casino BetBonus: so regarding you traffic from 03.03 to 13.03 is for free?
    [2018-04-19 11:36:33] Rihards® B | Casino Token: I registered affiliate account and I was eligible to promte on deafult dealThat is not correct
    [2018-04-19 11:36:44] Rihards® B | Casino Token: so, you haven't read our t&C
    [2018-04-19 11:36:57] Rihards® B | Casino Token: it's says that no one can promote us prior our agreenment is done
    [2018-04-19 11:37:10] Casino BetBonus: so please calculate comission from 03 to 13 regarding 30% deafult comission
    [2018-04-19 11:37:22] Casino BetBonus: I had 30% deal
    [2018-04-19 11:37:42] Casino BetBonus: and from 13th to 31 with 40%
    [2018-04-19 11:37:48] Casino BetBonus: and will be fine for me
    [2018-04-19 11:39:39] Rihards® B | Casino Token: Well, you are asking something that is against our T&C
    [2018-04-19 11:39:43] Rihards® B | Casino Token: do you realise that?
    [2018-04-19 11:40:11] Casino BetBonus: hahaha
    [2018-04-19 11:40:20] Casino BetBonus: you dont want pay me just it reason
    [2018-04-19 11:40:41] Rihards® B | Casino Token: Please, goto our affiliate page
    [2018-04-19 11:40:46] Rihards® B | Casino Token: and read T&C
    [2018-04-19 11:40:48] Casino BetBonus: p[lease go fuck yourself
    [2018-04-19 11:40:59] Rihards® B | Casino Token: I'm happy to pay you what's due to you
    [2018-04-19 11:41:08] Rihards® B | Casino Token: and ask my managers to release the payment
    [2018-04-19 11:41:33] Rihards® B | Casino Token: and then i will ask them to pay you for that time when we didn't have the deal
    [2018-04-19 11:41:41] Rihards® B | Casino Token: but there is no reason to be rude
    [2018-04-19 11:44:08] Casino BetBonus: I will write complain about this situation on every affiliate forum, if we dont solve it - you dont want pay for comission, its only reason - I had 30% default commission for period 03-13th - you should pay 30% for this period. I had 40% for 13th - 31th - you should pay 40% for this period. If I was unable to promote brand instantly after registration, you should set up 0% deal. Please calculate commission regarding this agreement and add commission into my account
    [2018-04-19 11:46:55] Casino BetBonus: I dont know why do you dont want to pay - I want to work wih fair cooperation and bring you traffic, you dont want pay for fair earned commission, its really strange for me

    [2018-04-19 12:08:08] Rihards® B | Casino Token: Look man
    [2018-04-19 12:08:13] Rihards® B | Casino Token: I'm personally happy to pay
    [2018-04-19 12:08:34] Rihards® B | Casino Token: but I have manager that will make me out of the job for this
    [2018-04-19 12:08:45] Rihards® B | Casino Token: as I will not follow the T&C for affiliates!
    [2018-04-19 12:08:55] Rihards® B | Casino Token: try to understand that every affiliate has the same rule
    [2018-04-19 12:09:06] Rihards® B | Casino Token: and no one complains abut it ever
    [2018-04-19 12:09:34] Rihards® B | Casino Token: other affiliates eve not creating the accounts with us prior reaching a rev share agreenment
    [2018-04-19 12:09:39] Rihards® B | Casino Token: and his is just a normal standart
    [2018-04-19 12:09:46] Rihards® B | Casino Token: Look for the rules here
    [2018-04-19 12:10:33] Rihards® B | Casino Token:
    [2018-04-19 12:10:39] Rihards® B | Casino Token: it's clerly written there
    [2018-04-19 12:10:51] Rihards® B | Casino Token: I just spoke to my manager
    [2018-04-19 12:11:20] Rihards® B | Casino Token: and he said that deal was made life on the site from 13th and if i want to pay you I need to pay you from my own salary
    [2018-04-19 12:11:34] Rihards® B | Casino Token: so, man I mean it would be awfull for me to do that
    [2018-04-19 12:12:27] Rihards® B | Casino Token: Only thing that I can offer is to talk to him about your commision
    [2018-04-19 12:12:31] Rihards® B | Casino Token: and increase it
    [2018-04-19 12:12:57] Rihards® B | Casino Token: and i can pursue him and tell him that you will push us and there will be good players from your site
    [2018-04-19 12:13:08] Rihards® B | Casino Token: and that there will be steady registrations and deposits etc.
    [2018-04-19 12:13:31] Rihards® B | Casino Token: Then he might agree to give you more % ad then this all would makes us more happy
    [2018-04-19 12:13:36] Rihards® B | Casino Token: correct?
    [2018-04-19 12:20:49] Casino BetBonus: of course not correct

    [2018-04-19 12:26:59] Rihards® B | Casino Token: nop - we pay for every spin that users are spinning
    [2018-04-19 12:27:10] Rihards® B | Casino Token: and we pay hugely for games itself and platforms and stuff
    [2018-04-19 12:27:17] Rihards® B | Casino Token: so, we are not happy for free traffic

    [2018-04-19 12:29:47] Casino BetBonus: ok so you dont pay for period 03th-13th?
    [2018-04-19 12:33:14] Rihards® B | Casino Token: no
    [2018-04-19 12:33:22] Rihards® B | Casino Token: unless you want me to pay from my salary

    [2018-04-19 12:34:24] Rihards® B | Casino Token: I'm just doing my job
    [2018-04-19 12:34:28] Rihards® B | Casino Token: and following site rules
    [2018-04-19 12:34:47] Rihards® B | Casino Token: if yu are not hapy with them that's diffrent thing
    [2018-04-19 12:35:04] Casino BetBonus: Im not happy because you are cleraly cheating
     
  18.  
    Peter Grunt

    Peter Grunt New Member

    Messages:
    10
    Likes Received:
    1
    Joined:
    May 24, 2018
    Hi Zuga,


    Thanks for stepping in.
    • As you see from the skype chat that affiliate posted - our affiliate manager acted according our site rules and we do not find any flaws in that.
    • Affiliate on the other hand, was precisely informed when the deal will start and when it will be implemented on the site – (he is just leaving that part of conversation out of what he is showing here. I posted couple times the proof above already)
    • Plus, you can clearly see from the conversation above when the deal was arranged to kick in - on 13th (apologies if I was not communicated precisely before and mentioned 12th)
    • Affiliate still admits that he wants to enjoy a web-rant practices and does not care about the payment.
    @Zuga – apologies, but based on all that I trust we can't arrange middle grounds here.

    Kind regards,
    -John
     
  19.  
    AussieDave

    AussieDave 18 years & still going!

    Messages:
    3,170
    Likes Received:
    1,711
    Joined:
    Nov 28, 2013
    @Zuga - Agree both parties in this mess, have acted badly. However, the OP, like any affiliate, had the proverbial rug pulled from under his feet. Seems John/Peter thinks the OP should be fine and dandy with this call

    Clearly CasinoToken.com et al had no intention to pay the OP for Rev-Share and players sent. It's the catalyst for this mess to begin with.

    Citing the OP doesn't care about payment, instead wants to web-rant, is just another excuse not to pay the OP.

    NB - It was brought to this thread's attention, CasinoToken.com are possibly using bogus (fake) seals. I visited the site in question, and none of the following logo seals linked to any pages. I've also checked out AskGamblers.com, and couldn't find any certification of CasinoToken.com there.

    Seems John/Peter is trying to discredit the OP, but he himself seems happy to mislead site visitors with suspect seals :rolleyes:
    [​IMG]
     
    Last edited: Jun 5, 2018
  20.  
    PaaskeUK

    PaaskeUK Affiliate Guard Dog Member

    Messages:
    413
    Likes Received:
    139
    Joined:
    Sep 15, 2010
    apparently there is a breach here since anything related to private data has to be kept away from public? or am i wrong? at casinomeister casino reps are now not even allowed to discuss anything account specific on a forum or in private messages. Has to be through email communication according to GDPR? just trying to help AGD and Affiliate program here to avoid any problems. Must say as well to give opinion that i support AussieDave in his comments.
     
    AussieDave and Alexisss like this.

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