Casino33 changing software platform

[Redbush54]

Just received this email....

Dear Affiliate,

Our casino has been experiencing tech problems during the last couple of days as we prepare to change software platforms.

Starting on July 16th 2010 members will be able to access their Casino33 account through Best Casino Online | Casino 33 Get The Highest Online Casino Bonus. by login with the same username and password as they are use to.

They will find…

 Great variety of games
 Same Level of Service
 7-Day Withdrawals
 Exciting Weekly Promotions

How is this change going to affect you?

We DO NOT expect this affects you in any way as we are just strategically changing platforms and our plan is to invest more using a software that can really support us with all the Ecommerce problems the industry has been experiencing during the last couple of months.

Remember starting July 16th 2010 Casino33.com will become DGS software, allowing customer to enjoy more options to play.

If you have any questions about this change, please feel free to contact me.

Best Regards,

Jessie R.
Affiliate Manager.
AffStorm.com
Casino33.com


GamTrak never received a single email saying they were changing platforms. Is this a good move or not for our players? I know nothing about this platform....

Thanks for your input.

 

[TheGamblingGuru]

Just received this email....

Dear Affiliate,

Our casino has been experiencing tech problems during the last couple of days as we prepare to change software platforms.

Starting on July 16th 2010 members will be able to access their Casino33 account through casino33.com Best Casino Online | Casino 33 Get The Highest Online Casino Bonus. by login with the same username and password as they are use to.

They will find…

 Great variety of games
 Same Level of Service
 7-Day Withdrawals
 Exciting Weekly Promotions

How is this change going to affect you?

We DO NOT expect this affects you in any way as we are just strategically changing platforms and our plan is to invest more using a software that can really support us with all the Ecommerce problems the industry has been experiencing during the last couple of months.

Remember starting July 16th 2010 Casino33.com will become DGS software, allowing customer to enjoy more options to play.

If you have any questions about this change, please feel free to contact me.

Best Regards,

Jessie R.
Affiliate Manager.
AffStorm.com
Casino33.com


GamTrak never received a single email saying they were changing platforms. Is this a good move or not for our players? I know nothing about this platform....

Thanks for your input.

That's the first we heard of it too, just awhile ago when we received the email as well...I do like the part about "We DO NOT expect this affects you in any way"....lol , yea...unless you consider having to rewrite all of the reviews and such that you have published and sent out into cyberspace for the past year!

And what about links, will all of those need to be changed as well...

On top of that DGS software SUCKS, there are very few players at all that plays that software, the games are very limited to only a handful...it sounds to me like someone at Casino33 absolutely did not do their due-diligence research on this software!
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[inspiration]

hey drama queens and boys plz consider when posting who you want to give the linklove.......

casino33 never reconsidered promoting them since Casino Jack left.

DGS software huh not familiar with that another reason to move on and forget.

this must be the ultimate proof most rtg and rival payment processors have serious hickups and player retention has become very low IMO. Am I right ?

 

[TheGamblingGuru]

this must be the ultimate proof most rtg and rival payment processors have serious hickups and player retention has become very low IMO. Am I right ?

The thing is though, any of these casinos can find many, many processors to work with if they only try and of course do their due-diligence on the processors. Too many of them are too lazy to do that though.

Just look at the Virtual Group of Casinos (ROGUE) but anyway, that bunch of casinos has the most and the best processors in the business on board.
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[Aussie-Dave]

On top of that DGS software SUCKS

You can say that again!

Their site dgscr.com lists a portfolio of clients, except it's empty

And the casinos that are running this software have insane play thru requirements up to 100x.

Places like 5Dimes , ABC Islands, Diamond Sportsbook ect...ect have all been flagged as rogue and out to scam players.

Anyone in their right mind should hold grave doubts about any casino changing to DGS.

Reiterating Rob's comment "DGS software SUCKS".


Cheers



Dave

 

[bonusgeek]

My guess is they are again in financial trouble. I don't know that for certain but after the experience I had with them a few months back I wouldn't be surprised to learn they were hurting for money. Obviously going with DGS software is a much cheaper route, but the move itself is pretty telling imo.

But there is a reason I feel this way, you guys wouldn't believe the conversation I had with one of their reps a couple months back at riverboat. Apparently they don't want anything but nickel and dime players. My guess is they are low stacked and are afraid of a big player hitting a nice score and burring them. I mean here every other casino online is trying to land and retain big players, and this joint pushes them away. Pretty strange business model imo, but then the way they they have certain rules but like to keep these rules under their hat.

Then the software allows players to bet $25 a spin, but they won't get paid if they win because of a rule set by management. They expect all the players to be mind readers. Anyways you just have to read the chat, its pretty amusing to listen to their logic.

Chat

Please wait for a site operator to respond.

You are now chatting with 'Andy'

Your Issue ID for this chat is LTK151039195368X

Andy: Welcome to the Casino! How can I help you today?

Kevin: Hi Andy, account xxx. What exactly are my deposit limits set to right now?

Andy: Using which method?

Kevin: usemywallet

Andy: Let me look for your account. Give me one minute, please.

Kevin: its telling me the max I can deposit is $50

Andy: Correct, the maximum per transaction is $50. How much would you like to deposit?

Kevin: well I don't like playing pennies Andy, I like to deposit $1000 at a time

Andy: Sure, is just a regular setting for players. Let me change it for you. One moment please

Kevin: great, thanks

Andy: Welcome! I just updated. Please try while you are still with me to check if it works.

Kevin: yea it works, ok so will there be a daily limit, I like to know as it plays a part on how I bet if I can't deposit anymore

Andy: Not at all, We only set measurements since we look for recreational players. $5 per spin will be the highest you can play at any slot game as per management. And, yes there will be a limit in deposits through ewalletexpress for $1000 daily.

Kevin: are you the manager Andy?

Andy: No, I'm not

Kevin: ok well I am a recreational player, I just don't really enjoy betting $5 a spin

Kevin: I was able to bet higher when I played before, are you telling me my limits are now set lower

Andy: I apologize but the rules are set to be like that. No more than $5 a spin. Higher spins are not considered to be for recreational players. The rules have always been the same. Only that nobody told you so in the past.

Kevin: wait a sec here, so your saying even though the software lets me bet $25 per spin, I am breaking the rules if I bet more than $5 per spin which would make my winnings void?

Andy: Correct, we set the rules. The software is at $25 because you can even play in the for fun mode. The rules are set by the Casino and not bby the software.

Kevin: can you tell me where this is posted on your website?

Andy: Is not, Is a decision by management as I'm indicating it to you right here in chat.

Kevin: but your telling me if I bet $25 per spin and win, then you are not going to honor the win right?

Andy: If you wish to play under those limits you are more than welcome to do it. If not you can take your deposit back. We are not going to take your money in any way. And in regards to your last question the answer is correct. I'm telling you what the rules are before you start playing.

Andy: I don't want to cause an inconvenience to you

Andy: I apologize If I seem to be acting rudely.

Andy:

Kevin: yea but if I didn't get on live support I wouldn't have known, so your not posting the rules on the website, and your not going to honor a withdrawal if someone wins at those limits, do you expect your players to be mind readers?

Andy: Yes, that's why the limits are always set to be low

Kevin: your not being rude, no problem there, but there are so many things wrong with this

Andy: Just the $5 per spin limit

Kevin: ok but black and white question here as I am still a little confused, can I play $25 per spin and get paid if I win or is that against your rules?

Andy: The limist will be for $5 a spin to be eligible for cashout. That's why I'm telling you before you start playing.

Kevin: ok so can you refund this deposit so we can part company?

Andy: So, you want me to put the balance back in your ewalletexpress account?

Kevin: back in my usemywallet account, that is the method I used, yes please do

Andy: Sure, May I have your ewalletexpress account number?

Kevin: its usemywallet Andy, one sec

Andy: Ok

Kevin: xxx

Andy: Thank you

Andy: One moment please

Kevin: sure

Andy: We are almost done. One moment please

Kevin: ok

Andy: Thank you for holding Kevin

Andy: The money has been refunded

Andy: The transaction ID number is xxx

Kevin: Ok thanks Andy, you have been very helpful and thats appreciated, however I still have a problem, I deposited $1000 a while back and was betting high limits, and I am finding out after the fact that I had no chance at getting paid had I won, so I was risking that money in vain, so I want to see about getting refunded on that too

Andy: If you were not told at that point and had won you would of be paid at the point. We don't go over the ignorance of players and trick them.

Kevin: right but you have this rule and do not post it on the website

Andy: Correct but still you were not warned about the limits, That' why we allow you to play even when at the point of the monitoring when you played those $1000 we allow you to continue playing.

Kevin: ok well again thank you for your help, but this is probably not the last your going to hear from me on this issue, just to let you know

Andy: What issue? I though we were clear.

Kevin: Andy there is so much wrong with this I don't really know where to begin, you can't tell me if I bet more than $5 you won't pay me, yet not post this on your website, its nothing more than a scape goat not to pay the players who do win

Kevin: no respectable casino would ever dream of doing this, perhaps you don't know I am an affiliate in this industry, do you have any idea what the affiliates promoting the affstorm brands are going to say about this?

Andy: I understand your point totally. I'm telling you the rules now so you can be aware before you start on playing. The representatives didn't tell you about it for your last deposit so still if you had won at that point we would honor the winnings.

Andy: I mean, we didn't took your money, you actually played the $1000 at our Casino and lost

Kevin: yea you say that now, but coming from a casino who is not very forthcoming about such rules I question if thats true or not

Kevin: if your going to have a rule why hide it unless there is malicious intent?

Andy: We have a very impressive reputation in the online gambling industry. I understand you are very new at our Casino but all of our current players could tell you how good we act with our players.

Andy: I'm just trying to provide you with the most accurate information

Kevin: new to your casino, but very much involved in the industry, 6 years as a matter of fact

Kevin: I know the business quite well and I assure you what I have been told tonight is indicative of a rogue casino

Kevin: its like you saying players wont get paid if they are wearing yellow, but not telling them, thats how absurd that rule is

Andy: I apologize you feel that way. I don't think we could be called that way when I'm returning your money before you start on playing

Kevin: its the whole situation and your rules Andy, nothing personal but the owner has a lot of explaining to do

Andy: If you had won at that point with your first $1000 we would of pay you. And believe me, the money will be coming out of the representative in charge at that point. We don't let this things pass so easy

Andy: But, I mean, you played you balance as any other player and lost it.

Andy: There was nothing we could do at that point

Andy: You were not told about the limits

Kevin: boss man the $1000 doesn't mean shit to me so I am not trying to beat you out of $1000, you can refund that or not, I think it would serve you well to do so but you guys can do what you like

Andy: I apologize once again Kevin. You can copy paste this chat and post it in any forum. Just make sure to erase your personal usemywallet information.

Kevin: will do, thanks again for your help

 

[TheGamblingGuru]

Good Gawd!! Thanks for that enlightening post there Kevin. No need to discuss much more IMO about Casino33 after reading that....I'm at a loss for words.

Casino33 will most definitely be coming off of my sites tomorrow and ROGUED as well after reading that chat session.

Damn, there has to be somein in the water lately that these casinos are drinking to make up these asinine rules that are not even in writing but yet Andy doesn't get the fact that someone might actually deposit WITHOUT speaking to someone in chat and bet more than $5 per spin...

Holy Shit!!
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[Redbush54]

I just had to share the latest email correspondence.....



Hi Jer,
As far as we're concerned this totally sucks. Absolutely no previous emails about this until your emails today. DGS software has a tremendous amount of negative press. But I guess it really doesn't matter since Affstorm has yet to convert one player for GamTrak.

Regards,
Janet

Hi Janet

We have still 4 days to test, we just want to make sure affiliates are aware, as we have had always good terms with you I wanted you to be one of the first to know.

We will be handling our own cashier and making sure everything goes smooth as always in regards of players.

The same Customer service, fast payouts, many games and better processing is what we are offering with this software as ecommerce is better with them, converting players is what we are looking for by integrating a new software which allows more access for players deposits.

It is definitely not my intention to make you guys feel disappointed, all opposite my intention is to improve profit for you and therefore for us.

Jessie

 

[GFPC]

I always knew Affstorm was trash!! I felt it in my bones!!!

You all have helped me realize my initial perception was 100% accurate!

Thanks Guys!!

And about the $5 spin thing - yeah right. If you had won - they would have added some shit clause in their terms .. what trash!

But to allow you to bet $25 and not make it only $5 is such unethical!!

God dam rip off artists! As i usually like to say SCUM

 

[universal4]

All I can say is WOW!

When CJ left them I had reduced their exposure to minimums and was taking a very guarded approach to them....and now I am glad I did.

After getting the email today about the software change I had decided that it was probably time to pull them but I hadn't done much research on DGS yet so I hadn't made a final decision.....but this thread helps me make the decision.....

Rick

 

[inspiration]

Thanks Kevin your post has shown us more insight how this casino likes to do business !

I reissued the casino warning

Casino33 problems -Rogue Casino

 

[Bonus Paradise]

We also NOT recommending Casino33 anymore

 

[Jessie]

Hello Everyone

This is Jessie from Casino33.com

Yes we are changing software from RTG to DGS.

NO we are not in financial trouble and has never been in financial trouble.

It is amazing how a gossip like that one can continue after months of proving the opposite with fast payouts, great customer service and redesigning our site, offering and honoring affiliate contest, commissions and bonuses every single month, besides of participating in affiliate events like the IGaming shows in London and Prague.

The change of software its set to improve the players satisfaction as well as adding more options for playing and depositing.

Every single penny have been honored to players, affiliates, staff, etc, and we will continue working with the same trasparency and punctuality as always.

The thing is though, any of these casinos can find many, many processors to work with if they only try and of course do their due-diligence on the processors. Too many of them are too lazy to do that though.

Just look at the Virtual Group of Casinos (ROGUE) but anyway, that bunch of casinos has the most and the best processors in the business on board.

More and better processing methods is what we are aiming for with this change, and yes we have look and research all options for both processing and software, and we have take this desicion looking forward for the best.

I do not understand how working for improvement can be compare with ROGUE casinos!!!!! When every single step at casino33 have always been transparent and honest 100% for affiliates and players.

If you look around you will find NO negative comments about casino33 payments nor customer service. Only gossips of people creating problems where there are not.

In any case for those interested in real information and not just gossip, the software is called DGS " Digital Gaming Solutions" and every single account balance, withdrawals and allowed countries stays the same, including affiliate stats, links and banners.

If you need any more information or questions please contact me

Thanks

Jessie R.
Affiliate Manager.
AffStorm.com
Casino33.com
Email: jer@affstorm.com
Toll Free: 1-866-533-7033
SKYPE: jer2106
MSN: jjguti1984@hotmail.com

 

[bonusgeek]

Hello Everyone

I do not understand how working for improvement can be compare with ROGUE casinos!!!!! When every single step at casino33 have always been transparent and honest 100% for affiliates and players.

If you look around you will find NO negative comments about casino33 payments nor customer service. Only gossips of people creating problems where there are not.

Hi Jess, this is a pretty bold statement. If you read that chat session I had with riverboat you will see that the casino is anything but transparent. If you don't see anything wrong with the way Riverboat Casino hides terms like betting over $5 a spin will void your winnings - then that's where the problem lies.

About your move to DGS, all I can say is good luck. You can have the best processing in the world, but if players think the software blows which seems to be the overall consensus for DGS, then great processing won't really do you much good. Maybe players like the software, I don't know. I just remember everything I have ever read regarding player feedback and DGS seemed to be negative hence why affiliates are questioning the move. I think DGS works for large sportsbooks because players are looking to get into action right after a win or a loss, so transferring money into the casino from the sportsbook allows them to do that. But as a stand alone casino I think your going to be hard pressed to retain many players. That's just my opinion but I doubt I am alone here.

I do think your brands do a lot of things right Jess. I personally won't promote any casino who limits my players to $5 a spin but if that's the business model the owners choose then so be it. I also won't promote casinos that hide terms. But anyways I would suggest you re-read that chat session I had with Riverboat and instead of chalking this up to gossip, own the fact that you need to address your terms policy and try to use this feedback to help your brand succeed.

 

[Jessie]

Hi

The player limits are set by player, recreational players or non recreational. A study of each player is done when setting limits.

About your move to DGS, all I can say is good luck

Maybe players like the software, I don't know

Well thanks, thats exactly what we want, players to try and decide if they like it or not.

The point here is, at least let the casino launch the new software before posting about fictitious situations, check out the bonuses and games and search if any withdrawals or CS complains, and then post.

Jessie

 

[bonusgeek]

Hi

The player limits are set by player, recreational players or non recreational. A study of each player is done when setting limits.




Well thanks, thats exactly what we want, players to try and decide if they like it or not.

The point here is, at least let the casino launch the new software before posting about fictitious situations, check out the bonuses and games and search if any withdrawals or CS complains, and then post.

Jessie

Don't worry Jess, I won't be posting anymore of my unfounded gossip and made up fictitious claims. Your brands do everything right and have no important issues at all to address. Sorry for the inconvenience.

Peace!!!

 

[Aussie-Dave]

The point here is, at least let the casino launch the new software

Why? The new software is garbage.

It's associated to numerous rogues, which tells me DGS doesn't give a toss what its licensees do or how they conduct business.

Confirmed further by the DGS website that has missing content.
It's clear DGS doesn't care.

Why should affiliates risk their reputation on promoting a casino that uses cr#p software

Speaking of business and more importantly facts!

RiverBoat was the sister site to Casino33.
It's run and operated by the same management/owners.

Chat Transcript from RiverBoat:
https:// www. affiliateguarddog. com/forums/casino33-changing-software-platform-t2907.html#post17773

---------

If that ain't enough reason to drop Casino33 like a hot cake...

I visit casino33 and find:

• Outdated Bonuses (This promotion is valid from Wednesday, July 7th to Thursday, July 8th.) Ummm it's the 16'th of July now...
• Casino Terms full of spelling errors (Electronic Devises) ??? (Devices)
• Contradictory Terms (see below)

Even with 31 days in a month, a player can only request a withdrawal for total of $7,500. Not $10,000

With over 10 years in this industry all of the above indicates to me a casino I should avoid promoting.



Cheers



Dave

 

[KasinoKing]

Why? The new software is garbage.

It's associated to numerous rogues, which tells me DGS doesn't give a toss what its licensees do or how they conduct business.

Confirmed further by the DGS website that has missing content.
It's clear DGS doesn't care.

Sorry... the difference between that and RTG is...?

KK

 

[TheGamblingGuru]

Sorry... the difference between that and RTG is...?

KK

Clubworld and Intertops just to name two....now name two DGS software casinos with even half the great reputation that Clubworld and Intertops have?
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[Pokerkeep]

Hi

The player limits are set by player, recreational players or non recreational. A study of each player is done when setting limits.

Jessie

This statement is contradicting itself. Either the player sets the limits or the casino studies the player and sets the limit. You can't have it both ways.

Bonusgeek obviously did not set the limit, so the casino must have made the decision in this case.

Jessie,
I've read this thread from start to finish. You've been given some great feedback. I think you should be listening very carefully to what people are saying in this thread. The input you're receiving is coming from industry leaders and veterans who know what they're talking about. If they are telling you that you are making a mistake, they are very probably right.

I suggest you lose the attitude and take what's being said here very seriously. The future of your casino possibly hangs in the balance if you fail to listen and react accordingly.


Terry