1win Partners - Account banned

[rotrim]

1win Partners — Account Banned Without Evidence, 3 Months of Silence, RevShare Income Lost

Affiliate Program: 1win Partners
Partner account email: rotrim888@gmail.com
Telegram: @donrandal
(Note: my linked player/game account ID is 1512925 — that account still logs in normally; only the partner dashboard is blocked. The partner account itself has a different internal ID which I don't have access to anymore since the dashboard is locked — please look it up by my email.)

Summary:
I have been working as an affiliate with 1win Partners, driving traffic and generating close to 2,000 player registrations on a RevShare basis. Earnings accrued up to the point of the ban were paid out normally — there was never any dispute or warning regarding the quality or source of my traffic. The issue is that my partner account was banned without proper explanation, and since this is a RevShare deal, I'm now losing all future revenue from the ~2,000 players I already referred, with no clarity on why.

Timeline:
1. My partner dashboard access was suddenly blocked.
2. On the same day, I received an email from security.partners@1w.run stating that, following an internal security review, my cooperation was terminated under clause 1.9 of the partner agreement (alleged aggressive/offensive behavior toward a company representative). No date, evidence, or name of the representative involved was provided.
3. A few days later I received a second email from the same address stating that servicing of my account was further suspended following another review.
4. I replied to security.partners@1w.run asking for specifics (date of the alleged incident, supporting evidence, name of the representative) — no response.
5. I wrote to the general partner support address (partners@1w.run) asking for help and clarification — no response.
6. I contacted my personal managers (@daniil_onew, and previously @dariya_onewin) and the general Telegram support (@partners_1w) — none of them provided a substantive answer or resolution.
7. It has now been approximately 3 months of complete silence from all official channels.

What I'm asking for:
1. A clear, evidenced explanation of the alleged clause 1.9 violation (date, proof, representative's name) — not just a generic reference to an internal review.
2. Clarification on what happens to the RevShare revenue from the ~2,000 players I already referred, since this traffic itself was never flagged for any quality issue.

I'm submitting this complaint because every official channel (security email, general support email, personal managers, Telegram support) has ignored me for 3 months despite repeated follow-ups. Screenshots of my dashboard stats and the security emails are attached.

 

[Alkis]

Hello, this is a very strange case, curious to see what happened here.
I noticed that you mentioned "quality" for your traffic but you are on a revenue share deal.
Quality and revenue share has nothing to do with each other. It does not matter if a player deposit 1 euro or 100.000 euro, you still get the same percentage.
One case where fraud is possible on revenue share is when you send a family member or yourself under your tracking link. The other one is chargebacks.

 

[rotrim]

Hi Alkis, thanks for looking into this.

To clarify - I used "quality" loosely just to say there was never any complaint about my traffic itself. You're right that it doesn't really apply to RevShare in the way I phrased it.

To address the two fraud scenarios you mentioned directly:
1. None of the ~2,000 referred players are myself, family members, or anyone registered under my own tracking link. This is genuine third-party traffic.
2. I'm not aware of any chargeback issues - nothing was ever mentioned to me by 1win regarding chargebacks, and my balance was paid out normally before the ban.

The reason cited in the official email from security.partners@1w.run was specifically clause 1.9 - alleged aggressive/offensive behavior toward a company representative - not a traffic or fraud-related clause. That's exactly why I'm asking for evidence: a vague behavioral accusation with zero details (no date, no quote, no name) is impossible to address or dispute, and it doesn't match a fraud explanation at all.

Happy to provide any additional info that would help look into this further.

 

[rotrim]

Update: I also reached out to my VIP support contact (@Sergeii_1winvip) directly to ask about restoring access. He confirmed in writing that the account cannot be restored under any circumstances ("возможность восстановить доступ к партнёрской программе отсутствует" — "there is no possibility to restore access to the partner program").

This is a direct contradiction of what I was told repeatedly before — that his colleagues would get back to me with a resolution. Instead, after months of being told to wait, the final answer is simply that there is no path back, with still no evidence ever provided for the original clause 1.9 accusation.

This confirms my account ban is final and permanent, which makes the unresolved question of my RevShare income from the ~2,000 already-referred players even more urgent, since there's clearly no further internal review coming.

 

[Gatto]

Very interesting but clearly a company to avoid.

 

[rotrim]

Very interesting but clearly a company to avoid.

Thanks for taking a look, Gatto, I appreciate it. It's been frustrating dealing with zero accountability from their side for months, so it means a lot to have this documented here for other affiliates considering working with them.

 

[MarkDon]

Reading through your timeline, the part that stands out to me isn't even the ban itself — affiliate programs can terminate cooperation if they believe someone violated their terms. The real problem is the complete lack of transparency afterward.

If they're relying on clause 1.9 (aggressive or offensive behavior toward a company representative), there should be something concrete behind that claim. A date, the conversation where it allegedly happened, at least the name of the representative involved. Without any of that, there's nothing you can actually respond to or defend yourself against. It effectively becomes an accusation that can't be challenged.

What also caught my attention is that your issue doesn't appear to be related to the traffic itself. According to your post, your commissions were being paid normally until the account was blocked, and only afterward was the relationship terminated under a behavioral clause. If there had been concerns about fraud, incentive traffic, duplicate accounts, or any other traffic-related violations, I would have expected those to be mentioned instead.

The RevShare part is what makes this especially serious. Losing future revenue from around 2,000 already referred players is a significant consequence. Even if a program decides to end cooperation, it's reasonable to ask what happens to the lifetime revenue generated by players who were acquired while the partnership was active. That seems like a completely separate question from whether the account remains accessible.

The fact that you've contacted security, general support, your managers, Telegram support, and then waited for months without receiving a substantive response doesn't leave you with many options other than opening a public complaint like this. At the very least, I hope a representative responds here with a proper explanation instead of another generic reference to an "internal review."

I'm genuinely interested to see how 1win addresses this because, based solely on what you've shared, there seems to be a lot of missing information that only they can clarify.

 

[pascal]

1win Partners is owned and operated by Belarusian company with strong tights to the regime. In other words, they can ban you and confiscate your money for any silly reason, even with no reason LOL

 

[MarkDon]

I think the main issue here is not the company’s location or background — it’s the lack of transparency in this specific case. If there was a real violation, they should be able to provide details and evidence instead of just referring to an internal review. That would be the same concern with any affiliate program.

The important takeaway for affiliates is whether a program has clear rules and a fair process when banning partners and affecting their future RevShare income.

 

[sam1056]

Same happened with me in affina affiliates seems like affiliate companies have this methodology once they get enough players and the affiliate income reaches some amount where they can't or don't want to pay they just ban the person saying fraud traffic or any silly reason. It is really difficult to find a reliable partner.

 

[MarkDon]

Unfortunately, this is exactly why transparency matters so much in the affiliate industry. If a program bans a partner, there should be a clear explanation and evidence behind the decision, especially when there are significant amounts of RevShare revenue and existing players involved.

At the same time, every case should be judged individually — some bans are legitimate, but vague accusations without details naturally create distrust among affiliates.

A reliable partner is not just one that pays on time when everything is going well, but one that has a fair process when disputes happen.

 

[sam1056]

Agree there should be a platform to find trusted igaming affiliate program

 

[JTK]

Agree there should be a platform to find trusted igaming affiliate program

Even better, it could be a forum where affiliates can openly discuss their views and concerns. If only such a thing existed.