Recent content by Tovey

Does anyone know who pays under Wallex Technologies Pte Ltd? Trying to track down a payment! Thanks!

@ AussieDave Alas this is true. We did have to post about them before, they did remedy it with payment on that earlier non payment a couple of years ago. Alas our player base continued to exist post that payment a couple of years ago, and in fairness/good faith to programs who do end up in...

So Euro Partners is refusing to pay us yet again. We were recently asked to send them identification and a proof of address which we did. Then they said they needed a long 28 page or so agreement signed which was highly predatory. Among other things it "offered" a much lower commission rate...

Yes, that is an unacceptable term for sure. It could also mean (because of our 50 million GBP payout to our CEO) we are now at loss therefore all rewards plans are at a loss now! It does effectively grant the right to set commissions at whatever they want. Honestly its such an extreme term no...

You would have to either look at the affiliate links themselves, or look at the date and time the file was last altered to see if you were the one who altered the file at that date and time (assuming the server date and time is the one used for the file dates/times and the server time itself can...

We just noticed that a hacker had hacked into one of our ISPs and changed some of our affiliate links to go to some of theirs. We will be contacting all programs who had traffic diverted to the hacker's affiliate links. Hopefully all programs will block any payments due to them. So go and...

Update - Our payment for all that was owed was received.

Good news. Have been told we are going to be paid by our rep and that the payment has been cleared by their management.

We have been affiliates of Euro Partners for many years. After finally reaching their minimum payment for a wire transfer (it is a uniquely high minimum), we did not receive our wire payment for quite a few months' worth of earnings. We then followed it up with Euro Partners who proceeded to...

I'd argue, if the player has paid the processor, and the money is confirmed in the hands of the processor or ewallet and it was good enough for the casino to accept real money play on that at that point the casino can and must start to take responsibility for money that is due them. eg. The...

Bonustreak makes a good point here. Statistics are non transparent enough that it really is vital that at the very least the terms of agreements be honoured. Things going bad with a processor is always a risk and has been for many years. Heck, even in other industries it's a problem. If...

Hi Paul, This new term is fine, so long as it applies only to players sent after the term introduction. Otherwise, it's a retroactive change and it would not be legal to effect either past revenues or players sent prior to the term introduction. As long as the agreement sets out what...

Hi Paul, It's unfortunate you are having difficulties with a processor. It is however the case that your obligations to affiliates are independent of any such difficulties as unfortunate as they may be. I've taken the liberty of reviewing the agreement in place and the highlights are...

Changing the commission rate is a retroactive change if it effects players already sent. This isn't allowed otherwise there would be no firm obligation on the program and any agreement would be meaningless. The way to implement this type of policy change is to have it effect only new traffic...

Can't say how much I agree here, and for some reason how this point is sooo easily lost on a lot of programs. Be honest, don't screw affiliates and you'll do quite alright just following this path.