Charm affiliates - facing payment issues

[nicolebuckley123]

Hey! I’ve sent an invoice for Betwarts casino promotion (Charm Affiliates) on 7th of October (they sent me the sum and the details I should make an invoice with, everything was fine and approved from their side). When we started cooperation, I was told that they do payments till 15th of the month. So they didn’t pay till 15th of October and from 23 of October their affiliate manager told me that they made the payment and he waited for the hash of the payment from finance (that he didn’t send to me). On 31st of October I told that I would have to leave a complaint as I wasn’t paid and since then I’m just ignored (I texted their finance by email and didn’t get an answer too) . Can you please help solve the issue?