BC.Game Affiliate Program - $21,131.40 Withheld / Selective Scam and Endless Delays Since May 4th

[owenslots]

Hi everyone, I am opening an official complaint against BC.Game Affiliate Program regarding a major breach of Section 6.3 of their Terms and Conditions and the deliberate withholding of $21,131.40.

My commission for the previous period (April) totals $21,131.40. This balance has been fully cleared and approved. On May 4th, the affiliate program canceled my automated withdrawal request in the dashboard and requested a manual invoice instead. I provided the invoice immediately on that exact same day (May 4th).

For over 15 days, I have been continuously stalled. Today, the manager tried to change the narrative again, claiming the payment is "delayed by only 5 days from official dates" and fed me the exact same automated line for the third week in a row: "I hope it will be done by Friday."

Here is why this is a clear case of a Selective Scam:

• Fact 1: I have directly confirmed with several fellow affiliate colleagues who work with BC.Game that all of their payouts for the same period were successfully processed and received back on May 7th.
• Fact 2: The platform is selectively withholding my $21,131.40 for more than two weeks under moving goalposts, while keeping their internal payout gates open for others.
• Fact 3: My traffic has passed all compliance, quality, and anti-fraud checks. The manager previously confirmed the payment was in the "final stage," meaning there are absolutely no legal grounds to freeze my funds.

This behavior is highly unprofessional, unfair, and a total breach of trust.

BC.Game is in severe violation of their own Section 6.3 (which explicitly states that commissions must be available for withdrawal at any time). I am requesting moderation to step in immediately, contact their representatives, and mark this case as a serious payment dispute.

Complete chat logs, dashboard logs, and screenshots are attached below as undeniable proof.

My Affiliate Program Manager: TG @eren_bcgame

 

[owenslots]

https://imgur.com/AtyF0Ge

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https://imgur.com/AoFVMHl

 

[trafficx]

We are working for over a year with BC. I think you just need to be "patient" - we have several accounts with them for different sources, and if the amount is over 10k, an invoice needs to be issued and can not be withdrawn via the affiliate dashboard. So for this procedure you can be relaxed as its practice apparently.

Second, I'd recommend you to ask why the payout was cancelled (maybe the issued invoice had missing details, can happen) and ask what is the payment range you can "expect the commission".

Your affiliate manager is "also just a human" and tries his best to cater his partners.

Best luck!

 

[owenslots]

I appreciate your input, but there is a massive difference between "standard billing procedures" and what is actually happening here.

First, the issue isn't about being asked to issue a manual invoice - I submitted the invoice on the exact same day (May 4th) as requested. The problem is that it has been over 15 days since then, and the goalposts keep moving. Every single week I am given the exact same automated line: "I hope it will be done by Friday."

Second, my traffic passed all compliance and quality checks long ago. The manager explicitly confirmed that the payment is approved and in the "final stage." There are no missing details on the invoice.

Third, and most importantly, while I am told to "be patient," I have direct confirmation from several high-volume colleagues that their payouts for the exact same period were fully processed back on May 7th. Why are their gates open for others but selectively closed for my $21,131.40?

Furthermore, as a major content creator, I have my own ongoing financial commitments and business obligations to maintain. This prolonged and unjustified delay is causing active financial damage to my operations every day that the funds remain delay.

When a platform violates its own Terms (Section 6.3) and fails to provide a clear, legally binding ETA or TXID for more than two weeks, it crosses the line from a minor operational delay into a serious payment disput.

I value professional B2B partnerships, but transparency and holding to deadlines is a two-way street. I am still waiting for senior management or their forum representative to look into this and provide the transaction hash today.

https://imgur.com/przijxp

https://imgur.com/jRUlXL7

https://imgur.com/OWziFID

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https://imgur.com/JwoTK8Y