Hello @Frank,
I believe that a slight miscommunication might have taken place.
We received your email to marketing@toponepartners.com on October 3 and there was a reply sent to you less than an hour later. You are always welcome to contact me at jennifer@toponepartners.com once you have any...
Hi @DKeep19,
I apologize for the inconvenience caused. Your affiliate manager was out of the office for medical reasons and he might have missed your message. We will reach out to you shortly.
Regards,
Jennifer
Hi @AussieDave,
Thank you for the information you have provided. Today we have reached out to the affiliate responible for this. We discussed the matter and agreed that there should be no further sendouts made from his side to the current database.
Sorry for the incoveniences you've faced...
Hi @AussieDave,
Thanks for your message. We have deactivated affiliate tracking links until we sort it out.
In the meantime, could you please send me in PM the email address you received the spam at?
Thank you,
Jennifer
Hi @AussieDave,
Thank you for your comment.
Even though we have 3 payment cycles throughout the month our finance team always tries to do their best to process all requests as soon as possible, often within a few days in case of Bitcoin.
In this case a minor miscommunication took place caused...
Hi @ddm,
Thank you for your comment. It doesn't take 7 days, but can be processed within the next few days, even though we have 3 payment cycles during the month.
In regards to the affiliate we have contacted him directly right away same as the AGD representative who reached out to us...
Hi @DKeep19,
Thank you for your message.
I have been notified by our finance team that your BTC payment has been already made. Please check if it reached your account. In case you have any questions you are welcome to contact us at marketing@toponepartners.com.
Regards,
Jennifer
Hello @CL-Ed,
Thank you for your message.
I would like to assure the AGD community that we do fulfill our obligations and that there is not a single player who won with our casino brands and did not get paid provided that the T&C were followed. Same as there is not a single affiliate who did...
Hello @AussieDave,
As it was my day off yesterday I could not see your message, but I am happy to make it up to you today ;). I would like to remind you that you are one of our affiliates since May 2019 and your affiliate manager is Paul. So you are welcome to contact him in Skype or via email...
Dear @AussieDave,
Please contact your affiliate manager in order to discuss the reward plan.
We are always trying to find the best deal that will satisfy both parties depending on the traffic volumes.
Regards,
Jennifer
Dear AGD members,
We are happy to notify you about the launch of Las Atlantis Casino! :)
Being at the forefront of the gambling industry for a year and a half, TOP1 has already created such successful projects as Red Dog, El Royale, Slots Empire, and Aussie Play and efficiently manages them...
Hi @melcb
From the beginning our 2 brands were bundled with no negative carryover. Having launched our latest brand all accounts are being set unbundled starting from March on an ongoing basis.
Thank you for the audit! We are very happy to receive such good results. If you have any questions feel free to contact us at marketing@toponepartners.com ;)