Recent content by stephanief

Hi CygX1, We have previously discussed this and I will send you an email as well to confirm the findings again. The stats in the system are reflective of the players' activity and are correct. The player you are referring to last played in mid-October and we will continue to try and re-engage...

Hi CygX1, Sorry to hear you are having trouble with stas, please contact me at stephanie@ttrpartners.com or on Skype (stephroxyaff) and hopefully we can get to the bottom of this. Thanks Steph TTRpartners

Of course Jopaa, we understand and we are hopefully almost there with getting you back onto the site. We will continue to communicate via email until we find the solution. Thanks Roxy Affiliates

I received your email this morning and have replied! :-)

Just wanted to confirm that tracking has not been effected while the system was down, the error is related to the server so all tracking has continued as it should.

Hi everyone, Thanks for all your comments and feedback about the site. We have been liaising with our IT team to try and rectify the problem, and have found a solution which will fix any issues. This has been implemented and will be continually monitored to ensure the smooth running of the...

Hi Paul, I received your email :-) I have replied to you via email so hopefully we can get this sorted ASAP! Thanks Stephanie

Hi Jopaa, We don't seem to have received any communication from you via email to our Roxy support address. Please can you email me directly at stephanief@roxyaffiliates.com and also send it to support@roxyaffiliates.com and let's see if I receive it. Please provide your Affiliate ID and...

Hi, As you can see the contact details for Starpartner are above. We had raised your queries with them to ensure that they could provide the correct answer. We have also communicated it via email to the affiliate who we received an email from. Going forward, Starpartner will still be your...

Hi all! Thanks for bringing this to our attention. @inspiration if you can contact us directly at support@roxyaffiliates.com and let us know the approximate times that you checked the site, your IP address or location and also confirm if the issue was that you couldn’t get access to the...

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