Recent content by StarPartner

Hi CygX1, The issue of the Hits and Downloads update has already been resolved and the message removed for all accounts. regards, Star Partner Team

Dear Affiliates, After our BI resources have thoroughly audited the casino migrations when we decommissioned casinos, we have found a few discrepancies leading to the discovery of some player accounts not being mapped correctly. We are busy resolving these errors to ensure that all players...

“ Dear Star Partner Affiliates, We have listened to the issues a number of you have raised regarding how we handle traffic from countries where we do not operate in such as the UK. Based on your feedback our independent affiliate program software provider ‘MyAffiliates’ is currently busy...

Hello Inspiration, We are attending to the pop-up code issue and it will be resolved shortly. Notification of the pop-up error was only recieved on Monday but it was a public holiday so our design team could only begin working on the issue yesterday. Our design team is restoring the...

We will be revising our terms to simplfy them and state exactly how the quarantine policy is applied. This is essentialy not your run of the mill High Roller Policy and altogether a completely different concept and we have identified the need to state this in the terms and provide clarity...

This is incorrect – quarantine happens in month 1. If a player wins $10,000 in month 1 and the other players lose $6,000 in month 1, the affiliate is paid commission on $6,000 and the $10,000 is quarantined from month 1. This affiliate would otherwise have earned zero in month 1 and now earns...

The quarantine policy was introduced in the beginning of March 2009 and we did this with affiliates in mind as well as our business. We reviewed other operators that use this policy before we rolled it out, to guide us in the right direction in the relation to acceptable terms. We wanted...