Hello @Joppa,
I was going over your commissions, currently you have accumulated 122 euros, minimum for WD is 300 euros, thats the reason you didn't receive your earnings.
Saying that, I can try and approach finance team regarding your case to make an exception.
All the best,
Jerome
@Vakuz, your accusations are not in place, your BIG winner is actually very small, and Yes, in a non active account it affects your commission, there is nothing we can do about this.
here are your stats, there are no BIG winners as you claim, only regular wins of players. In a non active account, every WD will affect your commission. not sure what exactly is the issue.
I would like to know why you think your account has no winners.
your account is not active and there not much netgaming, every small win affect your commission.
there are always winners why do you assume your account different?
Yes, I reached out to Jean, I noticed the issue.
you are more than welcome to add me over the Skype and i'll share with you all the data we see about your winners
all the best
Jerome
Hello
thank you for reaching out, I will gladly look into this
if possible, please send me your email address so i'll locate you in the Aff program
skype: jerome.kim6
thanks
Jerome
Hello Thebonusgroup,
apologies for late reply, i didn't get a notice to my email regarding this thread.
I would like to go over your account, please send me in private your email address so i'll locate it, or just add me to your skype.
all the best
Jerome
Hello,
indeed, we discussed last week and tech team assured us that they are working on it.
I believe all will be fixed in the next few days
regards,
jerome
Hello,
i'm Talking over the skype and assisting in this issue, i had only 1 of you (not sure which one) contacting me, and 1 issue is already resolved.
if you are not the one contacting me (@Ancap), please contact me and i'll gladly assist
thanks,
Jerome