Recent content by Ali Atam

Hi everyone, Glad the payment is sorted. Just a little correction as I am not the affiliate manager and I don't follow the forum on a regular basis. I just check it from time to time and I just felt I had to step in in as I saw this post. But since now I read you don't get replies to your...

Hi everyone, I've seen this post now. I can reply on behalf of affiliate team. I am aware that we had some issues with GBP transfers only. Can you please confirm you have GBP as your currency? This was unforseen problem with our bank and finance team was working on to fix this issue and...

Hi everyone, Apologies on this matter. Of course, having Sigma or any similar event cannot be an excuse for this delay. Rest assured, this has been addressed and we will make sure that it is not repeated. I am also informed that some payments were already done and rest is being done tonight so...

Yes it is stated in our T&C's. 4.3 Calculation and Payment. Regards, Ali

Hi, Battle of Slots is not part of the affiliate commission. For your information, we make a loss every month on this product but it really extends the life time of the customers and it is one of the key reasons why we have a longer retention compared to other brands. Also, as we have now...

No, we didn't plan this but I will discuss your feedback internally. Regards,

We have fixed all bugs mentioned in this thread. Thanks for all constructive feedback. Please let us know if any of these problems still exist for you and we will look at them immediately. Regards,

Hi all, As promised, we have launched the deposit and withdrawal report as this morning. You are now able to see all your deposits and withdrawals per payment provider starting from 1st January 2017. You can find the report on : Reports / Deposit & Withdrawals under your accounts. Please...

You made me laugh on this one , I have to give you that. I wonder why they didn't bother to get another name to do this! They should have found a name that we don't have in the company. It is unbelievable how you can create these stories against people who disagree with you. Ali

Hello again, As I said this thing probably over 5 times already in various topics, deposit and withdrawals will be added on the accounts by August / September latest. A good chance that it will be with the August release. But I feel that it became a hobby of some of yours to open a new topic...

Hi KK, Most of these earnings you are asking about goes to re-invest in the business and expand. However, the admin fee covers the retention of current operation to deliver a premium service to the players we have. All from express payments to a full team sitting and helping people online on...

Hi Everyone, thank you for all your feedback, its appreciated! As mentioned couple of times, I was not with the company long enough to answer the question re admin fee introduction. So Gobo requested me to ask someone who has been long in the office and the info I got is that its been there...

Hi Gobo, I've checked this for you. In the old system the admin fee and taxes was deducted from the GGR. It was not visible in any stats. The admin fee was there since the launch of the program. I'm here to make the program better for you. So instead of telling me over and over again how...

What is the surprise here Frank? We have commented about it 3 months ago before the breakdown report was available and now we are saying exactly the same thing. https://www.affiliateguarddog.com/community/threads/active-players-unique-depositors-not-working.10655/page-4#post-78130

@AussieDave With all respect, we will not get anywhere if you keep on mentioning what happened in the past. I think you made yourself very clear on several posts how you are not happy with what happened in the past. And as you mentioned, I was not at VS during that time. But still, I wrote...