Warning: Late/No payment, wrong stats, manipulation?

Discussion in 'Earn Affiliates' started by 3joker, Jun 30, 2016.

  1. admin Notification Admin Staff Member

    A reminder is sent to all affiliate managers.
  2.  
    preditor

    preditor Affiliate Guard Dog Member

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    Jul 30, 2016
    Autch! They have updated the terms with no info about it! Just saw that they changed the payment details in bouth faq and t&c but havent sent out any kind of update about it. I wonder if there is other changes made also.

    Earn is down now btw
     
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    bonustreak

    bonustreak Administrator Staff Member

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  5. admin Notification Admin Staff Member

    The Affiliate Management team has been notified of the new post.
  6.  
    casinonewbie

    casinonewbie Affiliate Guard Dog Member

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    Jul 31, 2016
    Casino site still down, and the hopeless award goes too...
     
  7. admin Notification Admin Staff Member

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    gobo

    gobo Affiliate Guard Dog Member

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    Jul 31, 2016
    Site is up for me now but was down all day yesterday. Also the stats for yesterday has been changed from a positive Net Revenue to a negative. Of course no official email or anything. Communication still sucks.
     
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    tobbe

    tobbe Affiliate Guard Dog Member

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    Jul 31, 2016
    As Netrefer doesn't display live data (afaik) it happens. I've seen my stats being updated like that from negative to positive too.
     
  11. admin Notification Admin Staff Member

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    Earn Affiliates

    Earn Affiliates Member

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    Aug 1, 2016
    Hi

    Notification was sent to your internal affiliate inbox. Please check the latest updates there.

    Thank you.

    Best regards,

    Martin Christiansen

    Affiliate Manager

    Skype: martincomeon84
     
    gobo likes this.
  13.  
    Earn Affiliates

    Earn Affiliates Member

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    NetRefer had problems over the weekend which resulted in stats not being updated and some couldn't log in. We are looking into this now and everything will be updated accordingly asap. Notification will be sent to your internal inbox.
     
  14.  
    Earn Affiliates

    Earn Affiliates Member

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    Aug 1, 2016
    We were only made aware of the issue yesterday, so unfortunately we were not in a position to inform you or our partners. A message will be sent now to your internal inbox when you log in to your affiliate account.

    Best regards,

    Martin Christiansen

    Affiliate Manager

    Skype: martincomeon84
     
  15.  
    Earn Affiliates

    Earn Affiliates Member

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    Aug 1, 2016
    Hi.

    Unfortunately these things happens, however they are usually quickly resolved. Have a nice day!

    Best regards,

    Martin Christiansen

    Affiliate Manager

    Skype: martincomeon84
     
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  16.  
    Earn Affiliates

    Earn Affiliates Member

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    Hi

    We are looking into this now and stats will be updated accordingly.

    Best regards,

    Martin Christiansen

    Affiliate Manager

    Skype: martincomeon84
     
    gobo likes this.
  17.  
    casinonewbie

    casinonewbie Affiliate Guard Dog Member

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    Aug 1, 2016
    Hey Martin
    can you tell me one thing, do i need to have a players account to cash out my affiliate earnings ?
    cheers
     
  18. admin Notification Admin Staff Member

    The Affiliate Management team has been notified of the new post.
  19.  
    Earn Affiliates

    Earn Affiliates Member

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    Hi

    You can choose between Bank Transfer or to your Player Account. From your player account you can then choose one of the available withdrawal methods.

    Best regards,

    Martin Christiansen

    Affiliate Manager

    Skype: martincomeon84
     
  20.  
    3joker

    3joker Affiliate Guard Dog Member

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    Sep 19, 2016
    Has anyone got their payment this month? It says my payment was made the 15th but I haven't received any. Also, I can't seem to contact them, there is an error message saying the mail adress doesn't exist!
     
    Last edited: Sep 19, 2016
  21. admin Notification Admin Staff Member

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  22.  
    tobbe

    tobbe Affiliate Guard Dog Member

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    Sep 19, 2016
    Got mine on the 15th. Trough player account.
     
  23. admin Notification Admin Staff Member

    The Affiliate Management team has been notified of the new post.
  24.  
    bonustreak

    bonustreak Administrator Staff Member

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  25. admin Notification Admin Staff Member

    The Affiliate Management team has been notified of the new post.
  26.  
    Earn Affiliates

    Earn Affiliates Member

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    Sep 20, 2016
    Hi 3joker,

    Everyone has been paid and we have not received any mails from you. Please also note that our mailing system works fine as we are receiving and sending mails to other partners with no problems.

    If you actually do have problems, then please contact me on my details which has been posted here several times or through your affiliate account where you can also send messages from, if your own mailing system fails to email us.

    Thank you.
     

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