GCPortals
Affiliate Guard Dog Member
- Joined
- Apr 14, 2017
- Messages
- 61
- Reaction score
- 49
I recently had an issue where a player followed our link and tried to registered at the casino. They got an error and the customer report contacted them saying there was a problem with their link and to use one that they sent instead. The player did and after a bunch of play we figured out they weren't tagged to us. After providing their senior management the e-mails they decided not to pay the commission and ignore the e-mails showing the interaction and the issues. The intent was for this player to be tagged to us. They are an experiences player who knows the importance of being linked properly. The reason they gave for not paying the commission was that over the life of the player they were down money. They ignored the facts (e-mails) and decided to not to do the right thing. Disappointing! Was this a strategy or an accident? I guess we will never truly know. I wonder how many of these never get caught. I think lots