"They got an error" followed by the casino's support offering a different link is what I mean.
Im puzzling around with what can possibly be the problem with us having a system that picks up on unfinished registrations.
guess player only went through 1/3 steps or something before registration was disrupted for whatever reason I have no clue.
Hi Tomas,
You reply seems odd. Let me explain...
If your system picks up on unfinished registrations, and the casino support gave this player another link to use to signup & or complete the registration, then why is it you have "no clue" to what transpired with this "error"? Surely the system that is intelligent enough to pick up "unfinished registrations", would also log these registration issues. It must or the casino support would not have given the player a "different link" to register a
fresh player account. Thus the aff link is dropped.
As far as the affiliate knowing this person, it's not uncommon for a webmaster/affiliate to have contact with players. EG - It happens ALL this time on player forums. (I've experience this 1'st hand, with players posting saying, "hey I've just signed up at X casino, and dropped $100"). Other times, players may make contact with an affiliate, if they are having hassles with a casino etc.
So again, I'm rather confused by your statement in that matter too.
Simply examining the facts posted, and don't think 2+2=4... just sayin
Edit:
Returning to the OP's affiliate tag issue, and the accustation that this affiliate is a friend of the player... Let me reiterate, players contact affiliates. It happens all the time. And through this contact (of player and affiliate), the player stated what they'd deposited etc. Now it's not too hard to check the aff program stats, and then cross reference the deposits etc. One doesn't need to be a friend of a player for this to happen. All the affiliate needs are figures and
signup date from the player.
In this case the date, cause the player wasn't tagged to the OP as they should have been, cause casino support gave the referred player another link to signup under. Hence, the referred player wasn't tagged to the referring affiliate as they should have been!
Seems to me, a lot of quasi excuses are being made here as facts to why the player wasn't tagged to the OP (affiliate). While statements such as "I guess" and "I have no clue" are peppered in amongst these so-called-facts. The two don't belong together...
With regard to the accusation of collusion/connection, it states in your T&C's:
“Player(s)” means a person who has opened a Player Account at the Website(s) via a Tracker and/or Promo Code assigned to the Affiliate, excluding, without limitation, a person being a family member (regardless of closeness) of the Affiliate or within the household of the Affiliate.
Elmount Gaming is and has accused the affiliate of holding a "friendship" with this player. It's not the affiliate who has to prove his/her inocents, but for Elmount Gaming to provide undeniable 'proof' that both parties are related... Do you have this proof? I don't think you do. I'm leaning toward the side of there is no hard-factual-proof. Instead, the OP has be deemed guiltly, merely on assumptions.