Ok, so I made a large error in my first post about Black Friday being in March
, probably cause I'm upset about missing my March payment! and Black Friday had nothing to do with March.
Chris here are the problems:
a) Complete change of staff with no announcement. We don't find out until we come looking for our late payment?
b) Lack of communications after the problem has finally been brought to light. Where are you? its Monday. I think the job of affiliate manager is to deal with affiliate issues. We're talking about
March earnings! No answers in my email box or on this forum.
c) You say the reason for no pay is Black-Friday which is a U.S. issue! - VA doesn't accept US players so it sounds stupid from the get-go.
d) I send mostly French and Italian players and don't even have a US link up anywhere so I shouldn't even be effected.
e) European affiliates report no problem being paid for March.
f) I'm finally told the problem (although I don't understand it) when inquiring about March payment in May
but luckily they are going to get my payment out next week?
this means you do indeed have payment processing available?
but wait a minute because you said here:
April US payments will be on hold until further developments from our processors.
So do you or don't you have processing?
And if you do, what is the problem with paying us for April and May's payment? Why will we not be paid for this?
Maybe (and I hope it is) your email is just worded horribly?
When you say "April US payments" does you mean US PLAYERS? or US AFFILIATES? at any rate someone needs to explain it.
I'm all for being flexible when there are issues as long
as they are legitimate and you don't make us play cat-n-mouse! But the story needs to be clear and not full of holes. Emails around our payments should be articulate and easy to understand. We should all get them. Problems with payment processing should be expressed immediately to your affiliates so that we may prepare.
Non-payments or payment delays should be announced so we may budget accordingly. We ALL have companies to run and people to feed and pay. Most importantly it helps us to keep calm and work as a team on problems.