RESOLVED - Scammed by Kudos Casino

[PokerWriter]

Instead of paying me the $150 I won they just made my account balance zero. Just like that. These guys are rogue and they rip off their customers.

 

[CygX1]

What reason did they provide? Their dispute system is defunct so there is probably not much to be done if they decide not to pay.

 

[PokerWriter]

They said it was because I made some $10 bets.

 

[BetReels]

Were you playing with bonus money and if yes, what were the terms of that bonus?

This is an affiliate forum where gaming affiliates share information. You might want to take your complaint to the player forums such as Latestcasinobonuses.com, casinomeister.com, thepogg.com, etc... these sites offer mediation services to resolve queries of this nature.

 

[bonustreak]

This forum is for affiliate complaints, not players. I will say that maybe you did not read the terms first.

 

[KasinoKing]

Were you playing with bonus money and if yes, what were the terms of that bonus?

They don't offer bonuses as such - only cash-back.

The terms say the max bet is 25% of the cash-back received, so if the OP got less than $40, then $10 would be a breach of this term.
The max cash-out from cash-back is also only $100 - the OP says he was trying to cash-out $150.

All seems a bit odd - we would need more specific details to understand exactly what's happened here.

KK

 

[Steven Income-Network]

Hello PokerWriter
As explained on Casinomeister and LCB the reasons for the funds being removed from your account can be found below...

I have looked in to your account and can see that you are a new player with us and that you used a $20 Sign Up Kudos Credit on your account.

If you look through the terms and conditions for Bonuses/Kudos Credits you will see a term that states;

"During play with Kudos Credits wagers may not exceed 25% of the original credit amount. This is active as long as the Kudos Credits remain in the account balance regardless of the wagering requirement."

Looking through your play history we can see that you placed several bets over the 25% threshold hence why the winnings were removed from your account on this occasion.

Removing winnings from a players account is something we don't take any pleasure in doing and this is why we always encourage players to read the terms and conditions or contact us if they are unsure of anything.

If you have anymore question please feel free to get in touch directly via PM or via this thread.

Kindest regards,
Steven