CygX1
Affiliate Guard Dog Member
- Joined
- Oct 15, 2011
- Messages
- 619
- Reaction score
- 127
I have an affiliate account with a small number of Totesport customers that were specifically referred to their casino a few years ago. I did not pay much attention to this account until I realized last year that all 9 of these players had been removed and were no longer tracked or displayed. This is when the odyssey started.
After multiple emails and reminders the players suddenly re-appeared but no activity was displayed whatsoever. Despite clear evidence that these customers already deposited and created revenue in the past, I was told that they had never been active.
As these customers were referred before Active Wins took over the Totesport affiliate program, I requested an overview of their accounts and most recent log-ins in order to verify some data. Eventually I was told that Totesport would contact me about this directly. However, many months and countless emails later I still did not receive any reply, despite promises and apologies by Active Wins.
As more and more weeks went by without any progress, I eventually received an answer from Active Wins and was offered a "compensation" for these customers. As it became obvious that these customers were lost and the required data could no longer be obtained, I decided to agree to this offer. This is when I was informed that the compensation would be £200, based on a £20 CPA for each of these players, as this "was the average CPA paid for all sportsbook players".
In my reply I explained that all of these customers were casino players, which were valued at £75 CPA by the Totesport partner programm at that time. However, they refused to honor this offer.
...
I have been hesitant to post about this issue in public as I used to have great trust in the Totesport brand and its affiliate program. However, my patience has been stretched over the maximum after I was offered this ridiculously small amount for 9 valuable customers that were based on a revenue share agreement.
This story is actually much longer but I will leave it as it is for now.
@Active Wins: I trust this issue will finally be resolved.
After multiple emails and reminders the players suddenly re-appeared but no activity was displayed whatsoever. Despite clear evidence that these customers already deposited and created revenue in the past, I was told that they had never been active.
As these customers were referred before Active Wins took over the Totesport affiliate program, I requested an overview of their accounts and most recent log-ins in order to verify some data. Eventually I was told that Totesport would contact me about this directly. However, many months and countless emails later I still did not receive any reply, despite promises and apologies by Active Wins.
As more and more weeks went by without any progress, I eventually received an answer from Active Wins and was offered a "compensation" for these customers. As it became obvious that these customers were lost and the required data could no longer be obtained, I decided to agree to this offer. This is when I was informed that the compensation would be £200, based on a £20 CPA for each of these players, as this "was the average CPA paid for all sportsbook players".
In my reply I explained that all of these customers were casino players, which were valued at £75 CPA by the Totesport partner programm at that time. However, they refused to honor this offer.
...
I have been hesitant to post about this issue in public as I used to have great trust in the Totesport brand and its affiliate program. However, my patience has been stretched over the maximum after I was offered this ridiculously small amount for 9 valuable customers that were based on a revenue share agreement.
This story is actually much longer but I will leave it as it is for now.
@Active Wins: I trust this issue will finally be resolved.
