Go Wild closing affiliate accounts

Discussion in 'Go Wild Affiliates' started by pdjoe, Mar 19, 2014.

  1.  
    pdjoe

    pdjoe Affiliate Guard Dog Member

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    Mar 19, 2014
    Here is the mail I got.


    Hello Joseph ,

    I hope this email finds you well.

    We are running a general Affiliate system clean-up and we are removing accounts that are inactive for a long time.

    If you are still interested in promoting our casino and collaborate with us, please reply to this email within 24 hours.

    Kind Regards,




    Anyone else get this?
     
  2.  
    bonustreak

    bonustreak Administrator Staff Member

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  3.  
    pdjoe

    pdjoe Affiliate Guard Dog Member

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    bonustreak

    bonustreak Administrator Staff Member

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    Hey Joe I just spoke to the boss who is traveling at the moment, soon as I alerted him to this thread he called me to clear this up. They realize how bad this looks and it was an honest mistake. They have 3 accounts with a similar name as yours, they basically meant to send a mail to one in particular who has a dormant account now for 3 yrs.. The assistant sent to the wrong affiliate. He said he will try to call you personally to apologize if you would like.

    I am not saying it is right to send mails like this but if an account is dormant for 3 yrs I can understand a company wanting to know if the affiliate is interested in working with them any longer.
     
  5.  
    vegasdog78

    vegasdog78 Affiliate Guard Dog Member

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    I received the same e-mail in February I said that I was still interested they never got back to me...
     
  6.  
    Engineer

    Engineer Super Moderator

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    3 months of inactivity is a "long" time? LOL.

    Their terms and conditions don't allow them to close accounts for inactivity.

    Looks like they might be going rogue... Sad to see yet another program circling the drain.
     
    Rhondagrace likes this.
  7.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    3 years. (not months)

    I don't think these guys are going rogue. They have been solid for a long time, IMO. Can't write them off too quickly.
     
  8.  
    pdjoe

    pdjoe Affiliate Guard Dog Member

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    I don't buy it Christine,

    The reason being is the follow up mail stating more reason for the first. Like i don't reply to their mails.

    No need for a phone call either but thanks!

    This may be many things but one thing is clear, it was no mistake.
     
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  9.  
    Engineer

    Engineer Super Moderator

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    I posted my reply above before reading the new replies that came in while I was typing...

    3 years for the other affiliate, yes, but Joe's account has only been inactive for 3 months.

    In any case, their T&Cs don't have an inactivity clause, so they shouldn't be threatening ANYone with account closure.

    It costs literally nothing to keep some extra entries in a database. Databases can contain millions and millions of rows; that's what they are designed to do. Doing a "cleanup" can be done in other ways besides closing the accounts. They can split the database tables if they want, so the inactive ones go somewhere else, but they shouldn't actually "close" any accounts -- unless the affiliate agrees to it, of course.
     
  10.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    I agree, mostly. The only time I think the account can be closed is if there is a long time inactivity (yeah, 3 years is fine)... AND there have never been any players signed up.

    Then, nothing lost, nothing gained... moot point, IMO.
     
  11.  
    CygX1

    CygX1 Affiliate Guard Dog Member

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    It's just another of the programs from infamous "Villa Seminia 8". Need I say more?
     
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    inspiration

    inspiration Affiliate Guard Dog Member

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    Thanks for the warning Joe, I will watch them more closely now and remove them from most of my sites if another warning is issued here.
     
  13.  
    GoWildCasino

    GoWildCasino Affiliate Program Representative

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    Mar 20, 2014
    Hi everyone,

    We would like to start by clearing out the fact that we are definitely not closing affiliate accounts, we never did and we don’t plan to. We were simply running an internal clean-up for our own internal affiliate segmentation. We manage the accounts based on their status and keep separate tiers for different statuses including a specific tier for those who are dormant accounts. The only action being considered, is grouping the dormant account to a different category/tier; these accounts are never deleted/closed/blocked/deactivated and the account holders can, at any time, access their account and send traffic if they wish.

    Regardless to that, sending that email to Joseph was an honest mistake and once the affiliate manager realized, she communicated via email with Joseph to clarify that the account is indeed inactive for a while, but it will not be under any circumstances closed.

    We hope this shed some light for those who had a different impression and we honestly apologize for any misunderstandings. Our team is dedicated to serving our affiliates needs and we would like to take this opportunity to let you know that we are always available for any requests or questions you may have.


    Sincerely,

    GoWild Affiliates Team
     
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    justred

    justred Affiliate Guard Dog Member

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    I just got and email today which contradicts what you are saying here (understandable as it was not used for long).

    One of our old accounts was closed and now we are told another account is about to be closed. In this case an active one.

    So either you are not being upfront or you are trying to use scare tactics to try and force us to get your more players.

    We dropped Gowild a few years ago because of strongarm tactics.

    I have replied to Marian's email.
     
  15.  
    GoWildCasino

    GoWildCasino Affiliate Program Representative

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    Mar 10, 2015
    Hello Justred,

    Thank you for posting.

    We have contacted you via e-mail and hope to hear from you soon.

    Regards
     
  16.  
    Viriatu

    Viriatu Owner of a pure black heart...

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    Never had problems with gowild, they do perform well for me, i always found them reasonable so far im sure this is some kind of misunderstanding, like it was said before costs nothing to keep some rows of data on a server...
     
  17.  
    justred

    justred Affiliate Guard Dog Member

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    "We've closed your account and we are going to close another"

    I look forward to seeing how that is some misunderstanding.
     
  18. admin Notification Admin Staff Member

    A reminder is sent to all affiliate managers.
  19.  
    Vivi Fox

    Vivi Fox Banned

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    Can I join up to be an affiliate?

    Regards
     
  20. admin Notification Admin Staff Member

    The Affiliate Management team has been notified of the new post.
  21.  
    GoWildCasino

    GoWildCasino Affiliate Program Representative

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    Jun 6, 2016
    Hi Vivi, indeed you can, feel free to sign up and one of our account managers will be in touch.

    Regards,

    GoWild Affiliates
     
    Vivi Fox likes this.

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