Database leak + commissions cut - BEWARE!

Discussion in 'Go Wild Affiliates' started by remocomp, May 30, 2013.

  1.  
    remocomp

    remocomp New Member

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    May 30, 2013
    Hi Everyone,

    I'm not the first to say this, but just wanted to let you know that GoWild’s database has been leaked - which means that all the players you guys brought are now receiving emails and phone calls from other casinos.
    In addition, they broke the agreement they had with me, 40% lifetime rev share, and lowered my commission to 25% after two months of decreased traffic.
    I suggest you think carefully if you wish to deal with such company.

    My communication with them can be found below:


    Commission cut



    Alexandra Tatahuia:
    I would like to inform you that the 40% Revenue Share deal that you have will expire at the end of this month. According to our T&C, starting from the 1st of June, your Revenue Share % will be based on your performance (Please note: Since you are an existing affiliate, the 50/50 deal for the first 2 months is not valid for you).

    Also, we have been analyzing your account and the traffic that you bring to our casino has slowly decreased (random example: July 2012 - 37 New Real Players, May 2013 - 7 New Real Players). I am interested to know if there is something we can do to improve your traffic, maybe you have an idea on how to promote us better or work on a new promo.

    I am looking forward to your reply.


    Me:
    I am very pleased to hear that when an affiliate has a few bad months you immediately look for the pray and try to cut his commissions. That is not a way to do business with a partner who has been loyal to you in the good times as well as the bad.

    We are constantly working on getting more players but I can assure you that when the good times will come again, and it will be sooner than you expect – we will consider very carefully if we wish to work by these terms, having to constantly fear that you will cut us off.

    It was more than clear to me when I signed up and spoke to Diana, that our deal is a LIFE-TIME 40% deal. We both know more than well that even if I was on %100 rev-share you would still make good money (very good money actually) just from cross-promotions and such.

    Your letter here is a warning sign to many of your affiliates who, I am sure, would be very much upset to hear about your new policies.

    Alexandra Tatahuia:
    Thank you for your reply.

    I do understand your position, however when you signed up and was given the high 40% flat rate this was done with the expectation of a certain growth generated from your players. You mention that you had a few bad months, but basically your traffic has been on the same level from day one.

    Your average monthly net profit is $1150, which is equal to 25% in your new performance based program.

    We are are more then happy to resume the 40% rev share with you, but your performance has to be accordingly, thats why we think this program is very fair. As you can read in our Terms and Conditions, a monthly net profit between $20.000 and $50.000 qualifies you for this 40%.

    Again, I am more then willing to provide you with any further information and/or materials/promotions for you to be able to increase your traffic.

    Me
    “You mention that you had a few bad months, but basically your traffic has been on the same level from day one”.

    My traffic has been on the same level since day one?
    In your last message you said:

    “The traffic that you bring to our casino has slowly decreased (random example: July 2012 - 37 New Real Players, May 2013 - 7 New Real Players)”.

    So suddenly I’m a lousy affiliate that brings you no traffic.

    If you have so many affiliates who brought you 37 players before and you can let your reputation go down the drain by cutting your partners, then that’s fine with me.

    It is unbelievable that you prefer to get 0 players than to share revenues with your partners.

    If you promise a life-time 40% to an affiliate, you can’t just wake up one day and cut him off – that’s predatory and gladly THERE IS something I can do about this which is tell other affiliates to beware.

    Alexandra Tatahuia:
    Since this decision has been made by the Upper Management, unfortunately I can not handle this matter any more further.





    Database leak




    Me:
    I don't know if you are aware of this but your players database has been compromised.
    I created a test account a while ago using the email address dliwog at xxx dot domain extension (dliwog=gowild when turning the letters).
    Anyways, I started receiving promotional emails from affiliates, trying to promote other casinos.
    Please find a screenshot example attached.

    This worries me a lot, because all the players I sent to you in the past are now receiving promotional emails from other casinos.

    Can you please check how did this happen and let me know which preventative measures will be taken in the future regarding such incidents?


    Alexandra Tatahuia:
    As far as we know, we do not have a compromised database, so I would ask you if it's possible to forward me the full email you received from other casinos so we can check it more detailed.

    Also, isn't it possible for you to have registered in some other places with that email address? Our database system is secured and it's very much unlikely for it to be compromised or hacked.

    Me:
    I forwarded to you 3 of the emails I received.
    This email address was created especially for this purpose - to see the players journey/funnel and to make sure everything is in place.
    Once I receive emails from other casinos/affiliates I know that either:
    a. Somebody was greedy enough to sell the data
    b. The database was hacked.


    Alexandra Tatahuia:
    We have made and investigation and I can assure you that everything is ok, our database is safe and very well protected.

    There is no reason for you to worry!

    If there is anything you need or I can help you with, please let me know.






    You be the judge.
     
  2.  
    Viriatu

    Viriatu Owner of a pure black heart...

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    May 31, 2013
    Very disturbing at both levels... im on 50/50 shair and sent them 14 players this month, for me that is above average for their brand with no PT support and no auto bonus, i still pushed their brand being that they are good for the client.

    I wish i had done a test acc for this purpose, now we could have a better look at this despite the claims all is good.
     
  3.  
    bonustreak

    bonustreak Administrator Staff Member

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    Jun 5, 2013
    Sounds like an ex-employee stole a database that isn't cool but in this business it happens all the time! As far as the lower commission blackmail tactic I am not impressed with them! If they will do this to you and several other affliates they will do it to ALL of us eventually!

    Alexandra is new to this industry that is clear as can be she also has no clue of the prevoius deals that were made with the past affiliate managers I suggest everyone dig in emails and make sure you have something in writing for proof of the deal!

    Also if your at a conference making deals make sure to get a follow up mail for proof it seems this company creates their own rules for their own advantage!

    Go Wild has really gone down the tubes!
     
  4.  
    CygX1

    CygX1 Affiliate Guard Dog Member

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    Jun 5, 2013
    Hint, hint.... They are just another Villa Seminia 8 casino, just like Roxy, Wagershare, Brightshare & Co.
     
  5.  
    Lemon14

    Lemon14 New Member

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    Jun 21, 2013
    Sadly having email proof that shows the deal you have with them will not help when dealing with them. They cut me to the 25-30% rev share even though i had one with them. Here is the email with the 40% life time rev share deal, i got it with Diana.

    "Hi,

    The offer that I have proposed to you is really high already and this is a deal that we don`t normally offer it to anyone.

    Also, I can arrange for you a special deal. If you want we can set 40% from day one, so we`ll set the account on 40% flat for life from the moment you sign up.

    Thanks
    Regards,

    Diana Rotaru

    Affiliate Manager
    GoWild Affiliates"

    When i showed them the email after they cut my rev share, they answered why would we give people life time deals like that, it doesnt make any sense. I dont think thats for me to answer to them right? I mean they should know the answer for why they gave me that deal not me.
     
  6.  
    andrewxr

    andrewxr Affiliate Guard Dog Member

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    Jul 9, 2013
    Yes, gowild was good program about 6 months ago. But now it's the worst programm that I know. I've removed it from our sites.
     
  7.  
    remocomp

    remocomp New Member

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    Aug 19, 2014
    Just a quick update:
    More than a year has passed, I now drive 300-400 new depositing players every month and keep getting emails from Go Wild to get back on my sites. Ha!
    How stupid can a program be to lower an affiliate that drove 15-25 players per month to the default 25%.
    If a players drives 15 players to one program per month - at a later point in time he may be able to drive 100s of players per month. What a poor call by GoWild.

    In addition, when looking at my stats I can tell you that GoWild has the absolute lowest player value I ever encountered. And that is based on stats from thousands of players I drove over the years.
    I find it funny that people are still promoting this program, really.
     
  8.  
    Viriatu

    Viriatu Owner of a pure black heart...

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    Aug 20, 2014
    still the best converting program on my network BY FAR! and im always pissing on all operators, but i got to give it to them since they went extra mile and made custom language landing pages with some work things tot into shape... i guess this is what it is... some you win some you lose im sorry you guys had this experience but i for one cant complaint at all
     
  9.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    Yep, same here. My best converting MG brand by far. Usually earn something every month and payments always in the first few days of the month.
    You can't trust anyone 100%, but I certainly trust Go Wild more than most other programs I work with.

    KK
     
  10.  
    CaseyM

    CaseyM Affiliate Guard Dog Member

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  11. admin Notification Admin Staff Member

    A reminder is sent to all affiliate managers.
  12.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

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    Aug 21, 2014
    you can only really earn if a player does not take a bonus.
     
    PaaskeUK likes this.
  13.  
    remocomp

    remocomp New Member

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    Aug 31, 2014
    Just to clarify, I have no complaints about their conversions.
    To be fair - their conversion is not bad at all.
    The problem is with their player value, and that is based on 100s of players I brought them and thousands I brought to other operators. That is just an advice, you can take it or leave it :)
     

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