Hello,
I just received an email from my affiliate manager, claiming that few of their processors have frozen players funds for transactions that occurred between 2011-2012. They became aware of this on 2012 and stopped working with these processors. He claims that they tried to recover these funds but just now realized that it's impossible and decided to deduct the amount from my account as a chargeback. It's $5k we're talking about here.
My questions are:
1. Does this delayed chargeback notice story sound reasonable? Did something similar happen to any of you guys before?
2. What is in your opinion the best way to approach such issue?
I prefer not to reveal the name of the program at this stage.
Thanks for your help.
I just received an email from my affiliate manager, claiming that few of their processors have frozen players funds for transactions that occurred between 2011-2012. They became aware of this on 2012 and stopped working with these processors. He claims that they tried to recover these funds but just now realized that it's impossible and decided to deduct the amount from my account as a chargeback. It's $5k we're talking about here.
My questions are:
1. Does this delayed chargeback notice story sound reasonable? Did something similar happen to any of you guys before?
2. What is in your opinion the best way to approach such issue?
I prefer not to reveal the name of the program at this stage.
Thanks for your help.