Hi,
I am currently having a really bad experience with Brightshare. Basically in November we decided to switch from a CPA to a hybrid account starting Dec 1st, and this is where the issues started. From Dec 1st until the payments were made Dec 15th the stats did not update (apparently the stats could not be fixed until payments had gone) so we sent traffic with no real idea what was happening.
Dec 15th came and it seemed the stats were working, I asked Issac to confirm and he stated the stats were correct. We finished the month with just a few times during the rest of the month that the reporting seemed a bit funny but the month ended and everything was fine.
On the 3rd of Jan I asked for the earnings for December to be confirmed as I do every month so I can do my accounts. Issac confirmed that the earnings were $4,662.13 including the CPA's or €3,862.13 without (I needed 10 per month to be paid the CPA and had 8).
Then payments came on the 15th and I received $2,296.44 and then checked my stats for December in the admin and now what my account shows is completley different from what it did on the 10th when I last checked and what Issac confirmed on the 3rd. Of course I questioned this, and the response was that you were paid $2,296.44 which included the $800 for the CPAs that we were not actually supposed to pay you, I guess they were just being nice.
They never answered the question to the change in the stats in the admin, why I got paid a few thousand less than what was shown in the admin after the month ended and what Issac confirmed. Neither Issacm his replacement or the head of affiliates will reply to my email now so I guess they are either working on the free lunch for LAC or don't care.
Either way i would be really careful with Brightshare, and don't even get me started on the Bightshare.it issues. Needless to say I will not be sending them any more traffic.
DW
I am currently having a really bad experience with Brightshare. Basically in November we decided to switch from a CPA to a hybrid account starting Dec 1st, and this is where the issues started. From Dec 1st until the payments were made Dec 15th the stats did not update (apparently the stats could not be fixed until payments had gone) so we sent traffic with no real idea what was happening.
Dec 15th came and it seemed the stats were working, I asked Issac to confirm and he stated the stats were correct. We finished the month with just a few times during the rest of the month that the reporting seemed a bit funny but the month ended and everything was fine.
On the 3rd of Jan I asked for the earnings for December to be confirmed as I do every month so I can do my accounts. Issac confirmed that the earnings were $4,662.13 including the CPA's or €3,862.13 without (I needed 10 per month to be paid the CPA and had 8).
Then payments came on the 15th and I received $2,296.44 and then checked my stats for December in the admin and now what my account shows is completley different from what it did on the 10th when I last checked and what Issac confirmed on the 3rd. Of course I questioned this, and the response was that you were paid $2,296.44 which included the $800 for the CPAs that we were not actually supposed to pay you, I guess they were just being nice.
They never answered the question to the change in the stats in the admin, why I got paid a few thousand less than what was shown in the admin after the month ended and what Issac confirmed. Neither Issacm his replacement or the head of affiliates will reply to my email now so I guess they are either working on the free lunch for LAC or don't care.
Either way i would be really careful with Brightshare, and don't even get me started on the Bightshare.it issues. Needless to say I will not be sending them any more traffic.
DW