BetOnline has responded to the viral Blackjack Cheating Scandal

Discussion in 'Casino Industry Buzz and Terms Alerts' started by PROFRBcom, Feb 21, 2017.

  1.  
    PROFRBcom

    PROFRBcom Rakeback affiliate and professional poker player.

    Joined:
    Apr 8, 2016
    Messages:
    63
    Likes Received:
    10
    Feb 21, 2017
    In case you've been living under a rock, a series of YouTube vids has come out in the last few days. They clearly show a blackjack dealer "second dealing." The live casino was that of BetOnline's. However, this was contracted through a third party and BOL has subsequently fired the company. But not before the YouTube cheating vids went viral. 7 figures of views and growing! Not good for their rep or the industry.

    They've put out a couple press releases. The first one was announcing they were swapping live-casino vendors. The second addresses the scandal:

    FOR IMMEDIATE RELEASE
    BetOnline Notified of Questionable Behavior by Black Jack Dealer from its previous Live Dealer Casino Provider
    20 February 2017, BetOnline.ag has been notified of an instance of potentially questionable behavior by a black jack dealer from its previous Live Dealer Casino Provider on the date of January 25th, 2017. The Company removed the previous Provider’s Casino and replaced it with the much improved Visionary iGaming Live Dealer product on February 18th 2017.
    BetOnline.ag is currently looking into the issue with help and careful cooperation from the previous Live Dealer provider. BetOnline.ag asks that anyone who feels they may have been affected by this dealer’s actions to contact them by email at Casino[at]BetOnline.ag.
    As always, BetOnline.ag takes client feedback seriously. And nothing is more important to BetOnline.ag than the integrity of its gambling offerings and the enjoyment of its players.



    I've watched the vids. Hard to think it was accidental, but to cheat on purpose makes very little sense either. Why risk it? And for a measly hundred bucks?

    All the links to the vids and press releases are in our article, along with our thoughts: http://professionalrakeback.com/betonline-blackjackgate
     
    casinonewbie likes this.
  2.  
    casinonewbie

    casinonewbie Affiliate Guard Dog Member

    Joined:
    Jul 7, 2014
    Messages:
    334
    Likes Received:
    147
    Last edited: Jun 12, 2017
    Shay and PROFRBcom like this.
  3.  
    TheGooner

    TheGooner Affiliate Guard Dog Member

    Joined:
    Dec 31, 2013
    Messages:
    344
    Likes Received:
    230
    Feb 22, 2017
    I didn't notice anything on first run through - but the close in reply shows it.

    However, it puts a lot of things into question ... quite apart from why cheat on camera.

    In order for this cheat to pay off - the dealer needed to know the value and order of the next two cards ..
    How? Why? This suggests pre-shuffled cards - and a way to communicate cheat instructions to the dealer ..

    WTF ?
    Live dealer at offshore casinos is DEAD to me now.
     
    Shay likes this.
  4.  
    PROFRBcom

    PROFRBcom Rakeback affiliate and professional poker player.

    Joined:
    Apr 8, 2016
    Messages:
    63
    Likes Received:
    10
    Feb 22, 2017
    Actually, the dealer only has to know the value of the first card in order to make the play +EV from a gambling standpoint. 8 is a great card for the player, but also a good card for the dealer. There are more cards that suck for the player if he removes the 8 from play than cards that help the player.

    Now, the speculation as to whether the dealer knew the next two cards.... he looks off camera, people suspect he could see the cards on a monitor. There's also the speculation of him having some ear piece... all the cards in live-casinos have RFID chips. He could know that way.

    Still, my personal opinion is that it was a fuckup of some kind. The incentive to cheat someone out of $100 is so small, and the consequences so big, of getting busted. It just makes no sense whatsoever to do!
     
    TheGooner likes this.
  5.  
    AussieDave

    AussieDave 17 years & still going!

    Joined:
    Nov 28, 2013
    Messages:
    2,608
    Likes Received:
    1,081
    Feb 22, 2017
    Agreed... However some affiliate programs screw their partners every day, in some way or other. The industry is crooked. And, whether it's $100 or $1,000,000 (imo) is a moot point. It would seem if someone can try-it-on, they will.
     
    PaaskeUK and Shay like this.
  6.  
    casinonewbie

    casinonewbie Affiliate Guard Dog Member

    Joined:
    Jul 7, 2014
    Messages:
    334
    Likes Received:
    147
    Feb 22, 2017
    Probably this "contractor" was in some way owned by the crooks at Betonline, kept at arms length in case they got caught with their pants around their ankles. So they fired themselves to look like the good guys :rolleyes:
     
    Shay and AussieDave like this.
  7.  
    PROFRBcom

    PROFRBcom Rakeback affiliate and professional poker player.

    Joined:
    Apr 8, 2016
    Messages:
    63
    Likes Received:
    10
    Feb 22, 2017
    Maybe it's just wishful thinking on my part, but I don't think they were cheating people on purpose using tactics like this. There are so many opaque ways to cheat that aren't recorded on video, why bother? And for only a few dollars in EV!
     
  8.  
    DaftDog

    DaftDog Affiliate Guard Dog Member

    Joined:
    May 15, 2007
    Messages:
    252
    Likes Received:
    108
    Feb 22, 2017
    I personally think it was just a bored, rouge dealer doing this intentionally to see how he could mess with players hands. That card pull of his was no error, he did that intentionally. Maybe he thought of it as an extra card shuffle. ;)
     
  9.  
    PROFRBcom

    PROFRBcom Rakeback affiliate and professional poker player.

    Joined:
    Apr 8, 2016
    Messages:
    63
    Likes Received:
    10
    Feb 22, 2017
    It does look intentional. The double tap before making the move to distract. But why would he do it? There's no incentive for him to do so. Nothing but negative consequences. Baffles me.
     
  10.  
    nwalker

    nwalker New Member

    Joined:
    Nov 20, 2013
    Messages:
    17
    Likes Received:
    5
    Feb 24, 2017
    If you were GGL and you wanted to skim money from your customers (BetOnline) or players, you wouldn't do it in full view of the world where people can see you. You'd go into the back office systems and make adjustments there wouldn't you. ?

    Having the odd player lose a hand every now and again is not going to make anyone rich and if indeed this is systematic cheating then why haven't we seen this dealer or other dealers in videos posted on youtube doing this. If is is big time cheating then there should be more examples about, surely.?

    What do we know about the guy that discovered this? We know he a convicted Bank Robber, so he's an honest and upstanding member of the public. We also know he has just launched a new website and forum that he needs to promote. He got real lucky stumbling across this didn't he? Does this smell of anything.? I don't know, I'm just musing, none of it makes much sense.

    Hopefully the truth will come out soon.
     
    Kadabra and PROFRBcom like this.
  11.  
    PROFRBcom

    PROFRBcom Rakeback affiliate and professional poker player.

    Joined:
    Apr 8, 2016
    Messages:
    63
    Likes Received:
    10
    Feb 24, 2017
    I wasn't aware that he was a convicted bank robber. Link?

    I did think it odd that he had a brand new website to promote as well. Coincidence? Absolutely could be. But it is quite odd that no one else reported such issues except someone like this. Furthermore, judging by the website traffic, I don't think this viral video did that much good for him. They posted a link to my site on his forums as it is one of the few places with both press releases together on the same page... but it gets little traffic despite being one of the few links in his forums and the forum is the only thing functional on his website. But I suppose time will tell.
     
  12.  
    nwalker

    nwalker New Member

    Joined:
    Nov 20, 2013
    Messages:
    17
    Likes Received:
    5
    Feb 24, 2017
    He talks openly about it on one of his videos and even shows press cuttings from the time.

    If you google "michael morgenstern bank robbery" there are some petitions he made to the court to have his sentence reduced.

    It seems I'm not allowed to post links.
     
    AussieDave likes this.
  13.  
    AussieDave

    AussieDave 17 years & still going!

    Joined:
    Nov 28, 2013
    Messages:
    2,608
    Likes Received:
    1,081
    Feb 24, 2017
    The guy broke the law, got busted and served his time (paid his debt to society). Is this a Doctored (fake) video???!!! I don't think so. He may be using this as an angle for his new site. Who cares!!! It's not like affiliates et al don't use similar stuff to their advantage ever day of the week...

    Even the OP posted a link to his site, about this article, why?

    Probably for the same reason people here are pointing the finger at this Micheal character. ALL about promotion and traffic.

    EDIT: The OP does it, and no one bats an eyelid. Michael does exctly the same thing, but now it's not ok... There's a word for that, and that word is... hypocritical. If the guy hasn't broken the law, let him be ffs!!!
     
    Last edited: Feb 24, 2017
  14.  
    bonustreak

    bonustreak Administrator Staff Member

    Joined:
    Dec 15, 2006
    Messages:
    3,821
    Likes Received:
    282
    Feb 26, 2017
    The guy has even now posted a video using his 7 yr old daughter in this mess. He does not seem to be a very upstanding guy. In other videos he brags about counting cards and being ejected from land-based casinos on the reg.
    This whole thing is quite a mess that is for sure. Is the dealer looking up at the monitor above him that is displaying the player? That could be what he is looking at, not sure? Could be an ear piece yes true enough but why cheat
    someone for $100? Good thing they fired the live dealer software company tho!
     
  15.  
    baldidiot

    baldidiot Affiliate Guard Dog Member

    Joined:
    Feb 23, 2011
    Messages:
    440
    Likes Received:
    67
    Feb 27, 2017
    It's even on the home page of his site:

    "National Blackjack Champion Tournament Player, Michael Morgenstern, has been playing and counting cards since 1998. At the age of 20 he was convicted of Armed Bank Robbery and sentenced to 85 months , it is there that he came across publications on blackjack and how to count cards."


    An interesting angle to take. Don't think I'd be shouting about it too much myself.
     
  16.  
    PROFRBcom

    PROFRBcom Rakeback affiliate and professional poker player.

    Joined:
    Apr 8, 2016
    Messages:
    63
    Likes Received:
    10
    Mar 2, 2017
    The guy is a certifiable nutjob IMO
     
  17.  
    CygX1

    CygX1 Affiliate Guard Dog Member

    Joined:
    Oct 15, 2011
    Messages:
    543
    Likes Received:
    102
    Apr 16, 2017
    Here is an updated version of the video for those who have not seen it yet.



    This thread should also be moved to the commission.bz forum.
     
  18.  
    Kadabra

    Kadabra Affiliate Guard Dog Member

    Joined:
    Nov 30, 2013
    Messages:
    389
    Likes Received:
    72
    Apr 18, 2017
    Well that's part of his job as professional blackjack player and the idea behind his site and forum.
     
    casinonewbie likes this.
  19.  
    nwalker

    nwalker New Member

    Joined:
    Nov 20, 2013
    Messages:
    17
    Likes Received:
    5
    May 12, 2017
    I have an update. As Live Casino is my niche, I travelled to Costa Rica a few weeks ago to meet up with a number of live casino providers there.

    I also got the opportunity to speak to the owner of Global Gaming Labs, the live casino provider where the alleged cheating scandal occurred.

    I found out a bit more about the challenges of running a live casino.

    The dealer lost his job and refused to reveal why he did what he did.

    Global Gaming Labs is closing down operations on the 15th of May. (not related to the above but quite a coincidence).
     
    KasinoKing likes this.
  20.  
    bonustreak

    bonustreak Administrator Staff Member

    Joined:
    Dec 15, 2006
    Messages:
    3,821
    Likes Received:
    282
    May 14, 2017
    Global Gaming Labs is closing down operations on the 15th of May. (not related to the above but quite a coincidence).

    Get in touch with me on Skype when you have time this week. So have all the casinos that use Global Gaming Labs found a new partner?
     

Share This Page