Active Players + Unique Depositors not working

[Biti]

True. A program that desperately is avoiding responding simple questions like this, is simply rogue. Desperately, because even talks about family and a movement to Malta are thrown up to not answer this question.

There's too much smoke to think there won't be a fire somewhere.

 

[Guard Dog]

Here is the deal @Miles_Videoslots and I am going to explain this so that everyone completely understands in a 'real-world' scenario:

I am an engineer. I deal with VERY complex equations and metrics on a daily basis. I even track down calculations and metrics that are not mine. I track them down via code (could be SQL, VB.Net, vbscript, C#, but there are a few others I deal with). I just pulled 10 calculations out of my asshole last week from a system that I know NOTHING about. Took me a full week, sure. But it was do-able. I re-wrote those equations, which pull data from a very large dataset, but like yours, it is monthly, and pushed them out to a new web interface. Of course this data is coming in every few milliseconds, unlike your data, so it is a mega data-set instead of a relatively minor data-set.

I say this because if you gave any half-wit programmer or engineer access to your tiny system, they could pull out any data you want within a week, tops.

Because Videoslots has obfuscated their data (i.e., made it way more UN-Friendly) - I have put them in the Rogue category. I do not do this lightly, but I feel that:

1. Too many affiliates are making way too little to be entirely accurate.
2. The removal of information from the system is rogue (at best) and can only serve to even further obfuscate the details, which makes it more difficult for affiliates to determine a true ROI or percentage.
3. No effort is being made to remedy the situation.

We all appreciate the communication and what a stand-up job you have done in the past - but Videoslots needs to either step up or affiliates need to stop promoting their product(s).

 

[bonustreak]

Oh..Now this new red warning color is the shizzle! Great idea Andy

 

[inspiration]

Administrators please block Miles as he blatantly posted new threads

 

[Guard Dog]

He is allowed to post. That isn't against the rules for programs in any category.

 

[gobo]

Very refreshing to see that something is done about this kind of behavior. Too many times we have seen programs get away with unethical things but not this time. Good decision Guard Dog!

 

[Ali Atam]

Hi all,

It's Ali here, I am in charge of the Acquisition department at Videoslots.

We appreciate all feedback regarding our platform and your concerns regarding transparency.

As Miles has already mentioned, I would like to confirm that we are adding a report to show more detailed statistics.

I apologize the report is not ready yet, but unfortunately we had other setbacks with the platform which had higher priority.

Until the report will be available at our affiliate platform, any information or data you would need with respect to your accounts will be answered via e-mail, skype on a personal basis. It might not be ideal, but this is the best solution we can offer right now.

Please contact our Head of Affiliates, Alison Brincat at : alison.brincat @ videoslots.com for any specific answers at any time.

Best Regards,

 

[Ali Atam]

Hi all,

It's Ali here, I am in charge of the Acquisition department at Videoslots.

We appreciate all feedback regarding our platform and your concerns regarding transparency.

As Miles has already mentioned, I would like to confirm that we are adding a new report to show more detailed statistics.

I apologize the report is not ready yet, but unfortunately we had other setbacks with the platform which had higher priority.

Until the report will be available at our affiliate platform, any information or data you need with respect to your accounts will be answered via e-mail, skype on a personal basis. It might not be ideal, but this is the best solution we can offer right now.

Please contact our Head of Affiliates, Alison Brincat at : alison.brincat @ videoslots.com for any specific answers at any time.

Best Regards,

 

[gobo]

Hi all,

It's Ali here, I am in charge of the Acquisition department at Videoslots.

We appreciate all feedback regarding our platform and your concerns regarding transparency.

As Miles has already mentioned, I would like to confirm that we are adding a report to show more detailed statistics.

I apologize the report is not ready yet, but unfortunately we had other setbacks with the platform which had higher priority.

Until the report will be available at our affiliate platform, any information or data you would need with respect to your accounts will be answered via e-mail, skype on a personal basis. It might not be ideal, but this is the best solution we can offer right now.

Please contact our Head of Affiliates, Alison Brincat at : alison.brincat @ videoslots.com for any specific answers at any time.

Best Regards,

Hi Ali,

Welcome to AGD!

So if I ask to see a breakdown of all previous stats suck as deposits, deposit amounts, license fees, operational costs, bank fees, chargebacks, withdrawals you will provide me with that? I have tried to get this info in the past without any luck what so ever. What has changed?

How about telling us how the fees work that we have been asking for many many times? That would be a good start working towards getting some of all lost reputation back. That is something you should do here in the open so that everyone can see. Why not bring Alison here so that she can explain to us?

I am not holding my breath though..

 

[Ali Atam]

Hi Ali,

Welcome to AGD!

So if I ask to see a breakdown of all previous stats suck as deposits, deposit amounts, license fees, operational costs, bank fees, chargebacks, withdrawals you will provide me with that? I have tried to get this info in the past without any luck what so ever. What has changed?

How about telling us how the fees work that we have been asking for many many times? That would be a good start working towards getting some of all lost reputation back. That is something you should do here in the open so that everyone can see. Why not bring Alison here so that she can explain to us?

I am not holding my breath though..

Hi Gobo,

Thanks for the welcome.

Nothing has changed but our communication could have been clearer. As far as I am aware of, we always shared these requests via e-mail or skype. However, I am with the company since November. Please forward your request to Alison.

Our fees are real costs so depending on game provider and payment provider which the player uses, costs will vary.

Regards,

 

[gobo]

Hi Gobo,

Thanks for the welcome.

Nothing has changed but our communication could have been clearer. As far as I am aware of, we always shared these requests via e-mail or skype. However, I am with the company since November. Please forward your request to Alison.

Our fees are real costs so depending on game provider and payment provider which the player uses, costs will vary.

Regards,

Here is a very simple question for you: What is the percentage of the operational costs?

 

[Ali Atam]

Here is a very simple question for you: What is the percentage of the operational costs?

Hi again,

Our operational / admin fee cost is % 25.

Best,

 

[gobo]

Hi again,

Our operational / admin fee cost is % 25.

Best,

FINALLY! Tried to get an answer from Miles for many weeks without any luck.

Another simple question: Do we affiliates pay 100% of the license fee that our players generate from every bet? Do we split this cost at all?

 

[Frank]

Hi again,

Our operational / admin fee cost is % 25.

Best,

This is different to software providers cost? Or is this your cost?

 

[AussieDave]

removed 1 question answered

 

[Ali Atam]

FINALLY! Tried to get an answer from Miles for many weeks without any luck.

Another simple question: Do we affiliates pay 100% of the license fee that our players generate from every bet? Do we split this cost at all?

Hi again,

Yes, we split the cost. You only pay your %.

Any other questions?

Regards,

 

[gobo]

Hi again,

Yes, we split the cost. You only pay your %.

Any other questions?

Regards,

Thank you, Ali! Very efficient of you.

While you are here I would appreciate some answers to the following questions:

1. So let's take a made up example just to be clear:
A player signs up through an affiliate link. He does not use any signup bonus. He deposits €10 only. He goes to the slot Gonzo's Quest and makes a single spin for €10 and loses it all. No Chargebacks, no bank fees, no regulatory taxes. What is my commission in this case? I understand that different game developers charge different license fees. But in this case, what would my commission be if my Rev Share deal is 25%?

2. I have not played at Videoslots myself but I have heard that the players can not play with their deposit bonus after deposit but that they have to wager in order for it to be released. Is this true?

3. If question #2 is true - what happens if a player never gets the bonus? Does the bonus amount get deducted from our earnings anyway or does it only get deducted if/when a player gets it?

4. What is the approximate range of the license fee? Again, I understand the percentage varies from developer to developer, but we still need some kind of range here.

Thanks!

 

[AussieDave]

Yes, we split the cost. You only pay your %.

I've got a question Ali,

On the casino's cashback pages it states "Cashback is calculated on theoretical RTP minus operating costs."

Yet in the Aff Program T&C's it states:

4.3 Calculation and Payment

During the term of the agreement, we will pay you commission on a Revenue Share basis, based on Income generated by Your referred players and through the continued promotion of Videoslots.com products and services. Your Revenue Share is calculated from the casino’s earnings of Your referred players minus Our game license fee, casino bonuses, operational costs, jackpot fees, regulator taxes, bank fees and chargebacks.

That reads very much like your charging fees twice, one on players wagering (cashback), and that fee(s), is also being transfered to affiliates.

 

[Biti]

Administrators please block Miles as he blatantly posted new threads

He is just disqualifying himself even more with every post. I still wonder why he need an EU-programmer to tell how NGR is calculated.

 

[Biti]

Hi Gobo,

Thanks for the welcome.

Nothing has changed but our communication could have been clearer. As far as I am aware of, we always shared these requests via e-mail or skype. However, I am with the company since November. Please forward your request to Alison.

Our fees are real costs so depending on game provider and payment provider which the player uses, costs will vary.

Regards,

Let's say they play a NetEnt game. RS should be something like 21%. A player that deposits € 100 and loses it all. That means that is deducted:

- € 5 transaction fee
- € 21 NetEnt rev share
- € 25 admin fee

That means € 51 deducted. If he takes a bonus of € 100, another € 21 is deducted, which means € 72 in total. Remains € 38 or € 49 (if the player doesn't take a bonus). Of that I get like 25%. So, like € 9,50 of every € 100 or € 12,25 of every € 100.

If € 15 gaming tax is deducted for example there is € 23 or € 34 remaining, with means earning € 5,25 or € 8.50 of every € 100.

Any other costs that are deducted? Come on, this is not that difficult. I think think the guys that said that about 95% is deducted are quite right.