Why can't I find any info on Energy partners?

[Rhondagrace]

I guess this is a new trend that affiliate programs are doing. it's a downright disgrace IMO. So any little bit of money I've made with these guys is gone. it's just pure simple theft!! is this a retro-active term, or was it always there?

Dear Rhonda,
Please be aware that due to a significant period of inactivity, your Energy.Partners affiliate account
has been terminated. This action has been taken in line with section 7.1.4. of the Affiliate Agreement, that states:

Energy.Partners reserves the right to terminate this agreement unilaterally in the case of the appointed
account manager, or team leader of Energy.Partners, being unable to contact the Affiliate via the main
registered email address on their account for a period of two consecutive months.

Please note that this decision is final and cannot be revoked.
I appreciate things change, and you may no longer be an active affiliate, but would like to
take this opportunity to thank you for choosing Energy.Partners and extend a warm invitation
to join us again in the future.

 

[Rhondagrace]

Energy.Partners reserves the right to terminate this agreement unilaterally in the case of the appointed
account manager, or team leader of Energy.Partners, being unable to contact the Affiliate via the main
registered email address on their account for a period of two consecutive months.

And they NEVER tried to contact me in the last 2 months.

 

[Biti]

energy.partners are complete tossers and among the worst programs. Retention seems to be non-existing there.

Can't imagine this was about a big amount of money as sending players to them is like flushing them through the toilet.

 

[Joonas]

It really is ridiculous to suspend an account because of inactivity. All revenue share should be for the lifetime of the players.

 

[Stan Solon NWM]

Dear Rhonda,

My name is Stan and I represent EnergyPartners. First of all, I would like to apologise if you have felt that we could do more
to contact you and this email has reached you by surprise. Nevertheless, I want to say that we tried contacting you on multiple occasions.

Your new account manager has introduced herself on 24th of January 2017 and then tried to reach you on 8th of March 2017 and 23rd of March 2017. We have left your account active for quite some time but after reviewing your activity we tried to contact you once again circa 3 weeks ago on 18th of January this year, again to no avail. You were also a part of our mailing list for all this period and we used the email you provided to send you information and news about ongoing promotions at EnergyCasino and EnergyBet. This is already an extended period comparing to the aforementioned 2 months of inactivity you are quoting.

In regards to "So any little bit of money I've made with these guys is gone." my reports say that there are no due payments on your account.

Please feel free to review our T&C's available at energy.partners (unfortunately I am not allowed to post the link in this comment but if you scroll down on our website you'll find a URL) - Article VII regarding termination.

Due to all of this, I would like to say that our decision was reasonable and within the terms of our partnership.

Kind Regards,
Stan

 

[KasinoKing]

The above reply seems reasonable.

AFAIK they've always had NCO & Quotas, which is why I have never worked with them.
Did get a nice free towel of them at LAC a few years back - which I still use regularly when I go swimming - so they're not all bad...

KK

 

[NDG]

It is still ridiculous to be closing affiliate accounts even if they inserted it into their terms.
If the affiliate did not breach UKGC guidelines or some other major issue, then what harm
does it do to the affiliate program to keep the account open? It's just more nonsense that
affiliate programs want to put on their affiliates.

 

[Stan Solon NWM]

It really is ridiculous to suspend an account because of inactivity. All revenue share should be for the lifetime of the players.

Hi,

Thank you all for your insight.

Just to explain this further. We were unable to communicate with our partner for a long period of time, and that was essential to maintaining our business goals in regards to proper branding, compliance and keeping a healthy business relationship. The Original Poster wasn't financially harmed in any way as there was never any traffic generated and thus, any reward.

The above reply seems reasonable.

AFAIK they've always had NCO & Quotas, which is why I have never worked with them.
Did get a nice free towel of them at LAC a few years back - which I still use regularly when I go swimming - so they're not all bad...

KK

I'm guessing you've met us some long time ago (2016 maybe?) as we've dropped NCO's somewhere at the beginning of that year
and to be frank we've applied it only for a limited time during 2015. In regards to the Quotas, there are none apart from the reasonable request to be able to communicate with our business partners. By this, I mean proper communication, being able to contact our partner and maintaining a compliant website presence. To elaborate on those - we have never closed an account simply because we stopped receiving new customers and we don't have such term included in our Terms and Conditions. We hope you might talk to us at the next conference and reconsider working with us.

It is still ridiculous to be closing affiliate accounts even if they inserted it into their terms.
If the affiliate did not breach UKGC guidelines or some other major issue, then what harm
does it do to the affiliate program to keep the account open? It's just more nonsense that
affiliate programs want to put on their affiliates.

As our list of partners is directly linked to marketing communications, pieces of information regarding the promotions we have, we've found that keeping inactive and not responding addresses puts an additional strain on our account managers work schedule.
But to elaborate - our account managers spent time trying to contact our partners and nurture the relationship. We understand that someone doesn't want to work with the brands represented by our affiliate program for various personal or business related reasons. In my opinion, we tried our best to activate this account and in fact, someone tried to contact the OP for a period of 1,5 years to no avail.

We believe that if there are bilateral Terms and Conditions that we and our partners respect to the effect of a successful and profitable partnership it is only fair to our clients, our affiliate partners and our account managers to respect those obligations. This way we can ensure that our partner program provides a lifelong and quality business.

 

[danniee]

Energy is closing my account too and stealing my players. They basically told me, work with us or we'll close your account. Of course, I refuse to work with a program with such policy. Avoid is my recommendation.

 

[Stan Solon NWM]

Energy is closing my account too and stealing my players. They basically told me, work with us or we'll close your account. Of course, I refuse to work with a program with such policy. Avoid is my recommendation.

Dear danniee,

Thanks for your comment.

Based on our records, you made a final decision of not working with us, after two of our account managers over an almost 2 year period tried to set up an agreement with you. During the year 2018, there was no promotional activity coming from any of your registered sources and your account manager continuously tried to his best to arrange at least an inclusion on your web sources without any success.

In 2017 you have referred three customers, which represents the total customer base of yours, two of them coming from a market which has been closed by our client at the end of last year and one customer who never had any financial actions. More details than these we can't give in public, but with your permission, we can present them to AGD representatives if you believe that you have not been treated fairly.

We value your opinion and most probably during 2017 we weren't able to meet your expectations and our account managers didn't manage to fulfil those during the upcoming months as well. We are constantly trying to provide a better service, better deals and we are always open to your suggestions. Our team is able to provide a custom copy, design, image hosting, SEO advice, backlinks and we are very flexible in regards to the branding of the Landing Pages that we provide. We have tried our best to give you a deal that would satisfy both parties but unfortunately, we didn't manage to. This is the nature of the business and you have clearly expressed that you are not satisfied with what we can offer you. The decision regarding ending the partnership was on your side as per our last conversation.

Best Regards,
EnergyCasino

 

[danniee]

I get that you have your policy, I'm just saying I don't like it and that it puts me off from working with you. Out of all the years I've been doing this, I never had a single program do something like this. Maybe I've been lucky to only work with reputable and trustworthy programs. Either way, and as you can tell, I will never work with Energy so go ahead, close it and be done with. Good riddance.

 

[Stan Solon NWM]

I get that you have your policy, I'm just saying I don't like it and that it puts me off from working with you. Out of all the years I've been doing this, I never had a single program do something like this. Maybe I've been lucky to only work with reputable and trustworthy programs. Either way, and as you can tell, I will never work with Energy so go ahead, close it and be done with. Good riddance.

Dear Danniee,

I appreciate that you have taken your time to answer to our posts on this forum. If you had given us a chance to work together earlier we would have disproven your accusations regarding our program being non-reputable, untrustworthy, us stealing your customers and us being the active side in refusing to work with you. During the 6 years long existence of energy.partners affiliate program we have gathered multiple success stories, industry-wide respect and a good reputation that is backed by high attendance at our stands at affiliate and gambling conferences throughout Europe. I believe that everything has been said in this thread and that we have done nothing but to try to reach an agreement during our partnership period.

Kind Regards,
Stan

 

[danniee]

Call it what you want but my experience begs to differ. I know I agreed to your policy when I signed up so that's that but doesn't mean I have to like it. I'll just simply learn from it and move on. Have a good weekend.

 

[Guard Dog]

Although we regard closing affiliate accounts due to inactivity predatory we would like to state for the record that EnergyCasino Partners contacted the above-mentioned affiliates several times before closing their accounts. We have seen evidence that EnergyCasino Partners did contact the affiliate in advance.

 

[danniee]

Although we regard closing affiliate accounts due to inactivity predatory we would like to state for the record that EnergyCasino Partners contacted the above-mentioned affiliates several times before closing their accounts. We have seen evidence that EnergyCasino Partners did contact the affiliate in advance.

To point out, in my case it was not about the fact that I just didn't want to promote Energy for some lame reason. It was because I refused to promote a brand with a rogue policy so what choice did I have really?

There is no chance in hell that I will ever promote a brand that threatens to close my account and steal my players if I don't promote them (which they did). Simple as that. If we as affiliates accept to go down this road, we're screwed. That's my opinion at least.

The best advice I can give to my fellow affiliates is to ignore Energy. There are so many other good brands to work with out there. But each to his own.

 

[Joonas]

Although we regard closing affiliate accounts due to inactivity predatory we would like to state for the record that EnergyCasino Partners contacted the above-mentioned affiliates several times before closing their accounts. We have seen evidence that EnergyCasino Partners did contact the affiliate in advance.

Contacting the affiliate does not make a difference in this case. The inactivity clause should not exist. All revenue share should be for the lifetime of the players.

To point out, in my case it was not about the fact that I just didn't want to promote Energy for some lame reason. It was because I refused to promote a brand with a rogue policy so what choice did I have really?

There is no chance in hell that I will ever promote a brand that threatens to close my account and steal my players if I don't promote them (which they did). Simple as that. If we as affiliates accept to go down this road, we're screwed. That's my opinion at least.

The best advice I can give to my fellow affiliates is to ignore Energy. There are so many other good brands to work with out there. But each to his own.

You shouldn't nor should any other affiliate. Affiliates invest and operate companies just like operators in order to make sustainable businesses by providing value to operators in the form of customers. Affiliates MUST enjoy from these provided customers long-term or it can't be a sustainable business.

 

[The Stone]

Contacting the affiliate does not make a difference in this case. The inactivity clause should not exist. All revenue share should be for the lifetime of the players.

Why should all revenue share be for lifetime? I'm just curious

 

[danniee]

Why should all revenue share be for lifetime? I'm just curious

Because the player, which I referred, will continue to earn the operator money while I won't get a single cent. Not cool.

 

[Biti]

Why should all revenue share be for lifetime? I'm just curious

Because that's the deal.

In my opinion, all things about activity and affiliates not replying is just a bs excuse to close accounts.

If an affiliate is not driving a lot of traffic to a program, it's usually because of their own poor conversion, retention, terms, etc.

And not replying to emails? Some programs really send every week a bs email. Like if affiliates have nothing else to do than replying such emails.

 

[Stan Solon NWM]

Hi Guys,

Thank you for your opinion. Just to clarify - we've never closed any active account that met our, very minimal requirements, which are: having a marketing source from where we receive at least 1 (one) CLICK per 6 months and the affiliate has to be reachable by us (in terms of site updates or basic communication). We do not agree with the AGD opinion regarding our terms being predatory as we believe that the points mentioned above are in line with the idea of an affiliate partnership.

We have transparent terms and conditions and many affiliates are happy to work with us for more than 6 years.

We are sorry that we can't meet the expectations of everyone but we are thankful to you all for your feedback. We think that we have done everything in our power to clarify the cases mentioned at the beginning of this thread.

Thank you,
EnergyPartners Team