Tracking Issue?

Discussion in 'Revenue Giants' started by slotplayer, Aug 18, 2016.

  1.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

    Messages:
    1,742
    Likes Received:
    267
    Joined:
    Aug 8, 2008
    I'm going to post this anyway but it could just be that I missed an update or messed up.

    I noticed a drop in clicks a long time ago but thought it might be a traffic issue.
    It seems the slots village links ending in dot com no longer seem to track. I could of sworn they tracked before.

    However I looked into it closely and only the dot ag links track even though the slots village dot com redirects to the slots village domain ending in dot ag. The cookie on the slots village dot com domain does not show a source id like the slots village dot ag does nor is anything passed that I could see via the address bar.

    I did email support earlier today but have not heard back.
     
    RyanWeb likes this.
  2. admin Notification Admin Staff Member

    A reminder is sent to all affiliate managers.
  3.  
    Shay

    Shay Affiliate Guard Dog Member

    Messages:
    141
    Likes Received:
    130
    Joined:
    Nov 27, 2011
    I don't think their .com is live/online anymore (unable to connect error when I type in the URL).

    Separately, they might want to link to their "egaming" licence, as that is one of the terms of the Curacao egaming licence (link to it for verification).
     
  4.  
    Onlinea

    Onlinea Affiliate Guard Dog Member

    Messages:
    43
    Likes Received:
    8
    Joined:
    Jun 5, 2015
    I noticed yesterday significant drop in registrations and have tested registration, it doesnt work, visitors cant register! Tried to speak with their live chat support to let them know about this technical issue, but i have waited for so long to get some of chat representative. Once when he got into chat (Dennis) i wasnt able to get any reply, not single word from him
     
  5.  
    Onlinea

    Onlinea Affiliate Guard Dog Member

    Messages:
    43
    Likes Received:
    8
    Joined:
    Jun 5, 2015
    Registration was tested at winward casino
     
  6.  
    dfiocch

    dfiocch Affiliate Guard Dog Member

    Messages:
    251
    Likes Received:
    67
    Joined:
    Jun 16, 2010
    Landing pages' registration forms for Rich Casino don't work. Not a single one.
     
  7.  
    edgarf76

    edgarf76 Affiliate Guard Dog Member

    Messages:
    654
    Likes Received:
    93
    Joined:
    Oct 10, 2013
    I havent noticed they are usually on point. I am going to keep an eye on this.
     
  8.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

    Messages:
    1,742
    Likes Received:
    267
    Joined:
    Aug 8, 2008
    slotsvillage dot com redirect to slotsvillage dot ag for me here in the usa.

    I never heard back from them.
     
  9.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

    Messages:
    1,742
    Likes Received:
    267
    Joined:
    Aug 8, 2008
    I might add I changed one or two of the bingo sites except one which is still dot com (internet bingo).

    I see a registration at Winward. I don't promote the others.
     
  10.  
    Shay

    Shay Affiliate Guard Dog Member

    Messages:
    141
    Likes Received:
    130
    Joined:
    Nov 27, 2011
    I'm in USA as well. Redirect from .com to .ag is working now. It was not at the time of my post.
     
    slotplayer likes this.
  11.  
    Georgia

    Georgia New Member

    Messages:
    20
    Likes Received:
    8
    Joined:
    Mar 30, 2016
    Hello,

    Thanks for bringing this to our attention, we have been aware of the issue. It was a technical issue on the product side, fixed as quickly as possible. We assure you they are constantly testing the overall functionality of the sites.
    This occurred due to recent improvements they've been making on their end, resulting in the issue you noticed.
    As to the email you sent us, we always aim to reply within 24 hours, we will check what happened to your email. We kindly ask you to send us an email again so that we make sure our communication works smoothly.

    Thanks for your understanding,


    Join us now!
    support(at)revenuegiants(dot)com

    --
    Georgia Revenue Giants
    Size Does Matter when it comes to your Earnings!
     
  12.  
    dfiocch

    dfiocch Affiliate Guard Dog Member

    Messages:
    251
    Likes Received:
    67
    Joined:
    Jun 16, 2010
    Hello Georgia,

    I don't know if you have read all (I think you did) but please take note, no one of the landing's pages registration forms work on:

    -Chrome
    -Firefox
    -Safari
    -IE 10
     
  13.  
    Georgia

    Georgia New Member

    Messages:
    20
    Likes Received:
    8
    Joined:
    Mar 30, 2016
    Hi dfiocch,

    We've tested several landing pages for this brand and it seems to be all good. We'd appreciate it if you could share the exact tracking links you've tried and failed to work.
    Also, would be useful for us to know as well: if the issue is tracking related/page functionality, device you're using.

    Thanks in advance,

    Join us now!
    support(at)revenuegiants(dot)com

    --
    Georgia Revenue Giants
    Size Does Matter when it comes to your Earnings!
     
  14.  
    dfiocch

    dfiocch Affiliate Guard Dog Member

    Messages:
    251
    Likes Received:
    67
    Joined:
    Jun 16, 2010
    Hello Georgia,

    forget about it. Just re-tested all, different devices, different browsers (test accounts). All working fine now.
    Last test was (about) five days ago and they were not working.
     
  15.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

    Messages:
    1,742
    Likes Received:
    267
    Joined:
    Aug 8, 2008
    I checked my sent box, that is the email address I used. I sent it on the 17th of August.

    btw, all the links are https now so affiliates may need to check for that as well.
     
  16.  
    Georgia

    Georgia New Member

    Messages:
    20
    Likes Received:
    8
    Joined:
    Mar 30, 2016
    Thanks for the update!
    Please keep on letting us know if you notice any issues.

    Join us now!
    support(at)revenuegiants(dot)com

    --
    Georgia Revenue Giants
    Size Does Matter when it comes to your Earnings!
     
  17.  
    Georgia

    Georgia New Member

    Messages:
    20
    Likes Received:
    8
    Joined:
    Mar 30, 2016
    Hi slotplayer,

    We'll look into it and see if there is any issue with receiving your emails.
    About the https links, it was an automatic update in the platform and it didn't affect the tracking links in anyway.

    We will contact you via email to discuss this further and confirm that communication works on both sides.

    Much appreciated,

    Join us now!
    support(at)revenuegiants(dot)com

    --
    Georgia Revenue Giants
    Size Does Matter when it comes to your Earnings!
     
  18.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

    Messages:
    1,742
    Likes Received:
    267
    Joined:
    Aug 8, 2008
    okay thanks
     

Share This Page