Star Partner Updates Territory, Chargeback, Marketing, and High Roller Policy

Discussion in 'Casino Industry Buzz and Terms Alerts' started by Guard Dog, Nov 25, 2010.

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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    Star Partner Updates Territory, Chargeback, Marketing, and High Roller Policy

    Terms spidered on November 25th, 2010 01:43 PM
    SUMMARY: This alert combines multiple updates to Star Partner's Terms and conditions including: French Territory Exclusion, PPC/Marketing Exclusions, Chargeback Policy Update, and High Roller Policy updates. All terms are ok except for chargebacks where affiliates will take the full brunt of this impact.


    TERMS UPDATE - TERRITORY EXCLUSION

    7.3. French Traffic 7.3.1 StarPartner affiliates will not send or redirect any traffic from France or players from a website with a . fr extension or players with a . fr email address to any of the brands of StarPartner group 7.3.2 By adhering to this agreement , you agree that neither you nor your subsidiary Affiliates will actively or deliberately ( a) Target players dwelling in France , Guadeloupe , Martinique , French Guyana and Reunion island , French Polynesia , Mayotte , New Caledonia , St Barthelemy , St Martin , St Pierre , Miquelon , Wallis or Futuna ( b) Direct , or attempt to direct , traffic from any of the afore-mentioned regions , to any of Star Partners sites or Casinos . 7.3.3 Star Partner reserves the right to terminate this agreement with immediate effect should you , or any of your subsidiary Affiliates , contravene the above-mentioned clause ( 7.4.1) and excludes to the fullest extent of the law , all liability and responsibility incurred with such a breach of the above-mentioned clause ( 7.3.2) .

    TERMS UPDATE - MARKETING EXCLUSIONS

    . 7.5 . Brand bidding is a serious matter at Star Partner. We therefore have set out limitations to advertising on the behalf of our affiliates . Please be advised that if you are found brand bidding , we reserve the right to withdraw your commissions paid to you at any time without any correspondence or warning and ultimately the termination of your account . 7.5.1 You may not , under any circumstances , use domain names utilized by Star Partner and its clients . You may therefore not use domain names , brand names or any bid made by your party on keywords , search terms including and without limitations , Crazy Vegas Casino , Crazy Vegas , Crazy Poker , Golden Riviera Casino , Sun Vegas Casino , Maple Casino , Cinema Casino , 777 Dragon Casino ( including Triple Seven Dragon Casino) , Aspinalls Casino , Aspinalls Poker , Casino UK , and Casino AUS . 7.5.2 . If you are found scraping text from any the sites mentioned in 7.4.1 7.5.3 . If you are found cloning any of the sites mentioned in 7.4.1

    TERMS UPDATE - CHARGEBACKS

    9.9. A charge back is when a credit cardholder card-holder discovers irregular transactions made on his/her Credit/Debit Card that was not authorized by him/her. The credit card holder card-holder can request his/her bank to reverse these charges. Charge backs relate to fraudulent use by a third party of the credit card holder's card or card number. 9.10. Should the player process a charge back, the accumulated revenue generated by yourself for the charge back period from for that player will be forfeited deducted from the Affiliates accumulated revenue , and therefore deducted from the total balance due to you for the current month . With regards to Charge backs , because the amount charged back by the player affects the revenue of the casino , it affects what we pay the Affiliate as well , as the agreement states that the Affiliate is only paid on for the net revenue that he/she generates current month..

    TERMS UPDATE - COMMISSIONS - HIGH ROLLER POLICY

    ORIGINAL HIGH ROLLER POLICY

    19. Player Quarantine Policy If the player generates a negative net win in any given month and such a negative net is at least $10000 and the aggregate net win in that particular month for the affiliate is -$2000, then the high-roller policy will apply in full effect. If both measures are met (clause 1), then the negative net win generated by the player (high-roller) will be taken forth and compensated against future net win generated by the same player. The negative balance carried forward cannot be set-off against other players net win. The negative balance carried forward cannot exceed the sum of the aggregate net win for the affiliate, for that particular month. If there is more than one (1) high-roller then the negative balance carried forth will be split proportionately among the players. Any negative balances belonging to high-rollers will be reduced by future positive net wins that they generate in follow-up months (clause 1) In Witness Thereof: You expressly agree to the terms and conditions of this Agreement by completing the registration process, downloading banners and creating a link from your site to our Client/s.



    NEW HIGH ROLLER POLICY

    19. Player Quarantine Policy The Quarantine Policy will come into effect when: 19.1 Any player generates a negative net win (in any given month) which is a greater negative than - $3000 19.2 The overall net win for the affiliate in that casino (in any given month) is a greater negative than -$2000 If both of the quarantine measures from point 1 are met, the negative net win generated by the player will be taken and compensated against future net wins by that player in future month/s. All players placed in quarantine will be visible for affiliates to view within the profit reporting section in Star Partner. Any players quarantine balance carried forward will not be set-off against other players net win. Quarantine happens in month 1. If a player wins in month 1 and the other players lose in month 1, the affiliate will be paid commission on the other players in month 1. In the month that a player surpasses his quarantine value, the affiliate will begin earning commission for that player again. Explanation of the quarantine policy: Quarantine happens in month 1. If a player wins $10,000 in month 1 and the other players lose $6,000 in the same month, the affiliate is paid commission on $6,000, while the $10,000 is quarantined. This affiliate would otherwise have earned zero in month 1, but now earns commission on $6,000. Example: Casino A: Win/Loss Player 1: $1750.00 Player 2: $700.00 Player 3: -$10000.00 Player 4: $2050.00 Player 5: $1500.00 Prior to the quarantine policy, an affiliate would not earn anything and the winnings would be offset against all the other players under the casino and be zeroed. On the above example, with the quarantine policy in place, the affiliate would earn on the $6000.00. With a player in quarantine, and for the duration of the quarantine, the players negative is excluded from affiliate casino profit. Once the player has played back his/her negative profit, it will be accounted for as normal in affiliates commission. If the quarantined player never returns and never plays the win back, the casino will suffer the loss alone. At no point will the loss be deducted from any affiliates commission. In Witness Thereof: You expressly agree to the terms and conditions of this Agreement by completing the registration process, downloading banners and creating a link from your site to our Client/s.



    TERMS ALERT UPDATE

    19. Player Quarantine Policy If the The Quarantine Policy will come into effect when : 19.1 Any player generates a negative net win (in any given month and such ) which is a greater negative net is at least than - $ 10000 and the aggregate 3000 19.2 The overall net win in that particular month for the affiliate in that casino ( in any given month ) is a greater negative than - $2000, then the high-roller policy will apply in full effect . $2000 If both of the quarantine measures from point 1 are met ( clause 1), then the negative net win generated by the player ( high-roller) will be taken forth and compensated against future net win generated wins by the same that player in future month/s. The negative All players placed in quarantine will be visible for affiliates to view within the profit reporting section in Star Partner . Any players quarantine balance carried forward cannot will not be set-off against other players net win. The negative balance carried forward cannot exceed the sum of Quarantine happens in month 1 . If a player wins in month 1 and the aggregate net win for other players lose in month 1 , the affiliate will be paid commission on the other players in month 1 . In the month that a player surpasses his quarantine value, the affiliate will begin earning commission for that particular player again . Explanation of the quarantine policy : Quarantine happens in month 1. If there a player wins $ 10,000 in month 1 and the other players lose $ 6,000 in the same month , the affiliate is more than one ( 1) high-roller then paid commission on $ 6,000, while the negative balance carried forth will $ 10,000 is quarantined . This affiliate would otherwise have earned zero in month 1 , but now earns commission on $ 6,000. Example : Casino A : Win/Loss Player 1 : $ 1750.00 Player 2 : $ 700.00 Player 3 : - $10000.00 Player 4 : $ 2050.00 Player 5 : $ 1500.00 Prior to the quarantine policy , an affiliate would not earn anything and the winnings would be split proportionately among offset against all the other players under the casino and be zeroed. Any On the above example , with the quarantine policy in place , the affiliate would earn on the $ 6000.00. With a player in quarantine , and for the duration of the quarantine , the players negative balances belonging to high-rollers is excluded from affiliate casino profit . Once the player has played back his/her negative profit , it will be reduced by future positive net wins that they generate accounted for as normal in follow-up months ( clause 1 ) affiliates commission . If the quarantined player never returns and never plays the win back , the casino will suffer the loss alone . At no point will the loss be deducted from any affiliates commission .


    SUMMARY: Territory Exclusions for the French player base is commonplace due to French law. PPC and brand exclusions are also becoming commonplace as Google allows (in some areas) the placement of PPC ads for the gaming sector.

    Chargebacks - This is predatory, IMO, as Star Partner has changed their term such that affiliates are held responsable for chargeback monies in their entirety against commissions. Instead of the xx% (as our revshare dictates), we are now responsable for 100%. Very unfair.

    High Roller Policy - This term appears to be modified to provide clarity as well as show that the backend provides an interface for quarantine player viewing.


    Star Partner Updates Territory, Chargeback, Marketing, and High Roller Policy
     
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    I am not happy with the chargeback portion where they appear to be making affiliates responsable for full chargeback amounts. Yet another predatory move by Star Partner, IMO.

    What are they thinking except that they must want to dip into our pockets :(
     
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    Perc

    Perc Affiliate Guard Dog Member

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    What exactly does that mean?
     

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