Slots Jungle Denied my $3,000 withdrawal!!

[greedygirl]

None of this sounds good...and not that we need anymore fuel on the fire, but I AM also concerned about the conversation between live chat and Rhonda.

You are now chatting with 'Casino Support'

Casino Support: Welcome to Slots Jungle, how may I assist you?

livefree247: Hi id livefree247

Casino Support: hey

livefree247: why was my $3000 dollar cash out not approved

livefree247: only $750 was approved

livefree247: and $2250 was put back in my balance

Casino Support: you will get it in payments

livefree247: Hello?

livefree247: payments

Casino Support: yes 3 of them

livefree247: you mean to tell me you cant do a 3000 cash out

Casino Support: Welcome to Slots Jungle, how may I assist you?

livefree247: 3 separate cash outs

Casino Support: one cash out 3 payments

livefree247: why was the rest of my funds returned to my player account

Casino Support: for that kind of info you need to contact finance@slotsjungle.com

Chat session has been terminated by the site operator.

Rhonda--is this the entire chat (no edits)? If this is the case, it appears that the support person had no real desire to be helpful and simply ended the chat. It has the same effect of hanging up on a caller on the other side of the phone. Personally, I've never had a live chat discussion with an operator who didn't at the very least ask if there was anything else they could help with or a simple, 'thank you, have a nice day.'

Additionally, mid-stream, the support person re-welcomes Rhonda as if this is a new chat. I'd probably have someone working who can actually keep track of what they're doing.

I can't imagine this sort of behaviour would endear itself upon the 'high rollers' that this group appears to be so 'valuing.'

 

[TheGamblingGuru]

First off, thanks for coming in here Rick and responding to this thread.

I would like to point out the SJ is a relatively fast RTG casino with a max 4 days cash out after the first installment,

Rick, what does that mean exactly? That after Rhonda's first installment payment of $750 that then within 4 days of that she will be paid the balance of $2,250? Please be more specific here.

this is the reason for payments up to 3K per week.

What is the reason exactly? This sentence does not make any sense at all...

Rhonda, we have been working for a while now and I know that you will never deposit via your affiliate ID on purpose, however you are an experienced and respected affiliate, there is room for more responsibility and caution regarding these issues, the casino management does not take this lightly. I apologize if I didn’t point out this fact sooner but you must understand that the affiliate managers don’t have access to this kind of information.

And neither does the affiliate on RTG affiliate systems...how would Rhonda have known whether she was tagged to her own account or not? Please explain this Rick.

With Rival affiliate systems the affiliate can at least see the first name and last initial of the player that signed up under them but this is not the case with RTG as we all know...so again I ask you, how would any affiliate know for certain whether or not they are tagged to their own affiliate account as a player?

Bonusstreak, it was great seeing you in Canada, I can promise with a full heart that we know how to keep our high rollers, we have quite a few of them and we treat them in the most serious and professional manner in order for them to keep playing and enjoying our casinos.

How? Please elaborate further...is it by actually cashing them out in full? As in a one time weekly payment of $3,000 and not this payment plan of installment payments? Please be more specific when communicating with your affiliates here Rick, in all due respect to you, this is not a player forum, this is an affiliate forum and we need straight shooting answers to these questions that have been and are being asked here.

On another note, I've got to say that I'm really disappointed with the new revelations that have come to light lately on the various different forums about this program and their casinos policies. I have enjoyed working with this program over the past several months and promote all 3 of their RTG casinos on one of my sites. I've also sent them a lot of players over the past several months and I regret doing that now with all of this negative publicity that has came out lately. It maybe time now for me to re-evaluate this decision to continue to promote their casinos.
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[Ricko]

Hi all

Since when people abandoned the old fashion lynching methods and moved on to the internet? I’m beginning to miss the old rocks and sticks deal

Now, to be more serious, I want to address the issues which have brought up here.

Rick, what does that mean exactly? That after Rhonda's first installment payment of $750 that then within 4 days of that she will be paid the balance of $2,250? Please be more specific here.

The answer is Yes, I’m not familiar with Rhonda’s balance but she is entitled to receive whatever’s left in her SJ account up to 3K on her next cash out. The SJ support reply was not correct, 3 installments? This is new to me as well and I already contacted the SJ support manager to take actions against the representative. I am sharing the same feelings as Greedygirl regarding this chat, it was not polite to say the least, you can be sure we will investigate the employee in order to come to conclusions which will help improving the support quality in the future.

This bring me to the next thing which is transparency. I have contacted the SJ casino manager regarding the important issues on this thread and as a part of improving our service both for players and affiliates, we will do 2 thing next week, the first is to reveal the player’s class, and the second is we will publish the player class terms, which will include the exact (not up to) max cash out amount per week and the qualifications to move up in the player’s class (wagering depositing, etc.).

I hope this answers ThegamblingGuru question, how do we treat our high rollers? because there are many privileges they are entitled to as active players.

With Rival affiliate systems the affiliate can at least see the first name and last initial of the player that signed up under them but this is not the case with RTG as we all know...so again I ask you, how would any affiliate know for certain whether or not they are tagged to their own affiliate account as a player?

This is an interesting point you are making here because there is never a 100% certainty you are not playing on your tag, on the other hand there is a very simple solution, just ask your AM. We will contact the casino and confirm you are not playing on your tag. I can say only for myself that if I wanted to play in a casino which I am promoting and has the restriction on playing with my affiliate tag, I would just take extra caution by deleting all my cookies and entering via a link I am certain is not connected to my sites or just go directly to the casino home page.

 

[Guard Dog]

Hey Rick-o

Thanks for the response. I will say that for affiliates playing on their own tags - it is not very 'cut and dry'. Many programs (even with terms stating otherwise) will let affiliates play on their own tags. Especially since many affiliates are big players. It may cut into their profits, but is allowed in many cases.

I typically use my account to test programs and then later tell them that I would like to be removed from tagging. But I am not a big player, just your average player.

I think there is a lot to learn from this thread, though. Casino cashout levels are a huge issue that needs a separate thread, so I think I will go create one now.

 

[bonustreak]

livefree247: Hi id livefree247

Casino Support: hey

Greedy the chat support did give a 'Southern' type of greeting to the player Seriously how are these chat operators trained? I am sorry this person sounds like they don't speak English or understand English very well. If your targeting the American market you need to have a chat operator that speaks fluent English not to mention polite manners.

Since when people abandoned the old fashion lynching methods and moved on to the internet? I’m beginning to miss the old rocks and sticks deal

That was uncalled for IMO. Affiliates are concerned as they should be about the alarming number of complaints. You also tried to discredit Rhonda in public but informing everyone she was playing on her affiliate tag when you could have simply called or had a private email with her about that. Again she has played for 3 months under her tag and you were not concerned.

The fact this casino cannot handle a 3k cashout is alarming and even more alarming is you do not have all the progressives in house.

 

[greedygirl]

At the risk of sounding daft, can someone explain WHY playing on your own affy account would be an issue? I'm probably missing something (I AM currently blonde!), but I can't really figure out why this would be an issue.

Maybe my thinking is wrong, but what difference would it make if I were to sign up under my tag or someone else's? The casino is still paying SOMEONE a commission. Wins are wins, losses are losses.

Further, for years now, there have been and continue to be plenty of programs that encourage paying affiliates via their player accounts--great way to get some of those earnings back.

Sincerely, I'm not trying to be flip or difficult here...I just don't get this.

 

[lots0]

I don't see why an aff playing on their own tag would cause a problem with the casino... all they have to do is kill the tag or reassign it...

IMO affs playing on their own account is not a big deal, unless the casino wants to make a big of it for whatever reason.

But Ricko has a point, as professionals, we should take the time to make sure we have cleared cookies and are using a 'clean' URL (like the casino home page) to sign up a player account for ourselves.

Not ragging on you Rhonda... Just making a point

_____________________________________________

Ricko,
as I am sure you are aware, every new casino has 'growing' pains, issues and problems that pop up soon after the casino opens it's doors. These type of issues are not what I personally focus on, as these problems and issues happen to all new outfits. What I focus on is how the casino management handles the issues that do come up.

Does the casino management act professional, like you would expect a casino manager in any respected brick and mortar to act? Or do they act like gang bangers trying to run a crap game in some dark and smelly back alley...

Accusing a well known aff like Rhonda, in public, of being unethical by playing on her own tag, in response to Rhonda's comments and criticism borders on acting like a banger, imo.

Also... just my opinion, but... do you really think players are going to like being placed in any type of classification?

Not to mention, how would your class system sort out the whales that are making smaller test deposits?

FYI- you want your casino to sucedeed... Treat every depositor like they just deposited $5k... Treat your Whales like they dropped $1m.

 

[tryme1]

Treat every depositor like they just deposited $5k... Treat your Whales like they dropped $1m.

That should be the motto of every online casino. Good point, Lots0.

 

[Aussie-Dave]

Aussie Dave's response that Rhonda should be more aware of potential issues surrounding this casino group was a bit harsh

If you've got something to say to me (personally), say it in 1'st person, not 3'rd person, ok Mate ;D

Harsh, why?

The way I see it mate, if your "just a player" you can be excused for not knowing what's going on in the industry. However if your an affiliate then you should be up to speed, for the sake of your site visitors and players.

Oh and btw this Slots Jungle/Titan take over is not new...(as in a week or so). Hence anyone who promotes these places should know what's going on.

I handed in my Casino Meister membership months ago but that doesn't mean I don't visit the site to keep abreast of what's going on in the industry. If anything is funky then it's going to be found over at CasinoMeister.



Cheers



Dave

 

[Aussie-Dave]

I would like to point out the SJ is a relatively fast RTG casino with a max 4 days cash out after the first installment, this is the reason for payments up to 3K per week.

Don't you guys boast about having your own processor?

If so, why should it take another 4 days to cash out?
Given the player has to wait untold days to receive their first (1'st) installment.

And more to the point, why can't Slots Jungle afford to pay $3K in one hit?

Bank Wire and payment to QT can take an extend time period - although reputable casinos do pay to QT in 24 hours or less. But you surely can't also mean Web Wallets such as Neteller ect...ect fit into the same payment delays.

And FYI I can say from personal experience that 32Red sent me a Bank Wire at 1pm UK time (10:30pm AU time), that hit my Bank Account at 10:53am the next day. So it can be done. But it seems only reputable casinos follow this protocol.

From here it just looks like Slots Jungle ect...ect simple want to hold onto players winnings as long as they can in a hope they'll reverse their winnings...Not a good look Rick!

When acceptable industry standards for Web Wallet (Neteller ect...ect) payments are 24 to 48 hours, exception to maybe 72 when there is a hick-up.

With all due respect Rick, all this sounds a little too much like real estate puffery to me

Oh and while I'm at it...If this wasn't Rhonda, lets say unknown Player X...I got a BIG hunch they'd be waiting for 3x installments.

If anything BUGS me the most out of all of this, it's that.

Of course that's over an above the fact you blurted information about an affiliate to a public forum. Whether it is valid or not, that to me shows your have very little scruples. By that you'll say anything to protect the interests of Slots Jungle or the casinos you work for...



Cheers



Dave

 

[Rhondagrace]

None of this sounds good...and not that we need anymore fuel on the fire, but I AM also concerned about the conversation between live chat and Rhonda.



Rhonda--is this the entire chat (no edits)? If this is the case, it appears that the support person had no real desire to be helpful and simply ended the chat. It has the same effect of hanging up on a caller on the other side of the phone. Personally, I've never had a live chat discussion with an operator who didn't at the very least ask if there was anything else they could help with or a simple, 'thank you, have a nice day.'

Additionally, mid-stream, the support person re-welcomes Rhonda as if this is a new chat. I'd probably have someone working who can actually keep track of what they're doing.

I can't imagine this sort of behaviour would endear itself upon the 'high rollers' that this group appears to be so 'valuing.'

Hi Greedygirl,

yepp this is a copy the orginal chat with no edits.

 

[Aussie-Dave]

yepp this is a copy the orginal chat with no edits.

Totally unprofessional comes to mind. Glad I'm not promoting Slots Jungle.

Imagine sending a player there and them copping that treatment in Live Chat...I'm sure they wouldn't be back to the affiliates site too quickly after that experience, if at all


Cheers



Dave

 

[tryme1]

From Aussie Dave:

If you've got something to say to me (personally), say it in 1'st person, not 3'rd person, ok Mate

I don't want to derail this thread but as I don't know you personally it's kinda difficult to refer to you in the first person. Secondly, because the thread grew fairly quickly, it's hardly unreasonable of me to refer back to a particular post by using your username. Forgive me if I dented your ego.

 

[Aussie-Dave]

Ooops double post...

 

[Aussie-Dave]

Forgive me if I dented your ego.

Actually no...nice try though.

I don't want to derail this thread but

I'm going to anyway, right

In both cases you had the choice to taker this to PM but no you had to BIG note yourself...What was that you said about egos!

I don't know you personally it's kinda difficult to refer to you in the first person.

Why? you did just now...And you did back then too, albeit even if you were taking cheap shots at me, mate



Cheers



Dave

 

[Pinababy69]

I realize I'm just a lowly player, and not an affiliate....but this place is a joke. I've been saying that for a while now. Any casino that cannot, or will not, pay out a sum of 3K in one installment, has no business being promoted by anyone.

And that player class thing? Bull...and nothing more than an excuse. Very reminiscent of 1Club Casino and Scuter's case. The terms specified a 1K a month cashout....but he was assured that this was in place strictly to weed out bonus abusers, fraudulent players, etc....and that cashouts of a much higher amount were available to certain players, dependent on their "player class".

There was another case similar to Rhonda's at CM, where the player cashed out a very small sum ie. under $1500 I think...and was given an initial payment of somewhere around $600 or so. And again, the balance was returned to her player account. We all know what that is all about...hoping the player will cave in and play it back.

Cashout limitations are becoming a HUGE issue IMO..and from a player perspective, this is something that all affiliates should be taking into consideration before promoting any casino. If a business is PROPERLY funded, there is no reason in the world why amounts up to 20K shouldn't be paid out immediately. I realize that transactions to US players might pose a slightly bigger challenge....but issues with this casino/group are not isolated to US players.

Whenever I see such small cashout limitations...IMO, it means one of two things. The casino is severely underfunded, and is waiting on deposits to process further withdrawals. Or....they are deliberately delaying hoping the player will get fed up and play back any winnings. Either way, I would never send ANY player to a place like this.

Again, all just my two cents from a player perspective.

 

[Guard Dog]

Tryme/AussieDave - Let's end that back and forth, please. Don't care who started it


That was a GREAT post, Pinnababy, and exactly what I would hope to hear. I think it is time we all take a serious look at this from a promotion point of view. I know that I will be.

 

[caseydog]

When Winpalace first opened, I made several deposits. I actually managed to win once and had a withdrawl for over 1K. They took so long to approve it I played it back and lost (just what they were hoping for). For some reason, I made several more deposits and have lost approximately $2700 there.

The slots are very tight, they don't pay quickly and have no progressives. They have the feel of a "rogue" operation, so I just closed account. Everything in this thread supports they are underfunded and in the long run cannot be trusted. This casino offers nothing to any kind of high roller who doesn't take bonuses. Would not go back ever.

When the US legalizes gambling, places like this will just go under (if not before). From what I've read online, RTG casinos currently allowing US players to gamble will not be granted any licenses. I truly believe when regulation happens, all US players will either play at gov't licensed casinos or those that have A+++ ratings with no cashout limits and immediate withdrawls.

It seems to me that the astute affiliates would be aligning themselves with the cream of the crop casinos right now because the "junk" will be tossed in the trash. Just opinion of very experience online and high limit land based player.

 

[lots0]

I realize I'm just a lowly player, and not an affiliate....

Pina... There are no "lowly" Players.

That is why that chat session Rhonda posted in this thread is so outrageous.

Players are King and should be treated as such.

 

[Aussie-Dave]

Cashout limitations are becoming a HUGE issue IMO..and from a player perspective, this is something that all affiliates should be taking into consideration before promoting any casino.

I've been saying this for the last 9 years...First and foremost it's the players (regardless of what they deposit) who are the blood of the gaming industry - without them there is no industry.

However some affiliates will throw any joint up just to make a buck. The Irony, these affiliates are going to get screwed over, just like the players they're sending to these places.

How many times has the above played out? I've lost count.

Fortunately for players there are affiliates who do care about who they promote. In addition there are sites like CM and others who provide information and try to educated players about not only casinos but the gambit of online gaming.

I believe that most players are a lot wiser these days. Or at least are able to spot issues at XYZ casino before they drop too much cash and get burnt.

At lot of affiliates took issue with me commencing dodgyonlinecasinohistory.net and its blacklisting of affiliates who promote rogues and clip joints.

The way I see it, these rogue affiliates are not only ripping players off but are also destroying our gaming industry. Eventually players get jacked of being shafted, just like affiliates get jack of not being paid.

It it's a two way street here. IMO the time of responsible affiliate marketing is well over due. And I sincerely believe places like the GPWA need to look at who they are accepting sponsorship dollars from. It's just not a case of sticking out the hand, greasing it with some cash and giving a SEAL.

Or if a gaming venue is SEALED, don't turn a blind eye to misconduct. Force them to be accountable. If they wont, yank their SEAL.


Cheers



Dave