Simon Says not responding and not paying

Simon Says Affiliates

aksana

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Hello guys, I tried to contact Simon Says several times, but I didn't receive their reply. I even made a post on GPWA, and again they didn't reply.
They didn't pay me June commissions (to Moneybookers) and I see they are not going to pay them.

How can I contact them?
 
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GFPC

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Standard procedure!!

As the days go by i cant help to say its getting terrible being an affiliate these days as each day brings another non payment concern or some sort of security risk to webmasters.

Everyday now all i see is NON PAYMENT!!! Its starting to get to the point where you cant trust anyone.

I think its time to serious get into the reporting on non payments and by that i mean specific threads where people can report NON payments without having to create new threads.

A section called " NON PAYING AFFILIATE PROGRAMS" - if the payment is 3 days late affiliates can report it.

This way everyone can see in one thread all the programs who have not paid.

Getting sick of it
 

WCD Admin

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I agree with GFPC

I am having trouble getting paid by most all white label Rival Casinos.
 

fccash

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Having non-payment issues with Ruby Royal myself :mad:
I've been in contact since the 22nd and recieved 2 replies the "finance guy" is apparently working on it. How this could take over a week is ridiculous.
Every month I have to fight for at least one or two rival payments with the exceptions being Affiliate Wide and Sloto'Cash - Never had a problem with either of those programs.
 

GFPC

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We have here a payment thread where people can list when they get paid.

I just think one for the reverse is a good idea. Keep all the non payers in one area so that all affiliates can read it easy.

Since so many affiliate programs are not paying each month it is terribly hard to keep up and know what sites to remove or what ones to stay away from.

This may also get more attention from particular Affiliate programs not wanting to be on that list.

But anyways!!
 
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Guard Dog

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I'm thinking about this... I would rather it be more than 3 days late, though, because that is pretty typical.

I could also have something added to the Payments Calendar or create a 'Late Payment' widget, which would anonymously post into a thread.

Thoughts?
 

GFPC

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I'm thinking about this... I would rather it be more than 3 days late, though, because that is pretty typical.

I could also have something added to the Payments Calendar or create a 'Late Payment' widget, which would anonymously post into a thread.

Thoughts?

True 3 days may be a bit soon to start reporting non payment. But i think the least amount of time possible will encourage affiliate programs to correct constant lateness or even to get them to at least email affiliates of a current payment issue.

The way it is now, most of the time affiliates do not know when they will get paid and they give the programs the benefit of doubt that it will come.

Some wait weeks, months, some only days.

If i worked a 9-5 job like I used to in a company that i managed - if employees were not paid on 1 day - they were upset and calling human resources. On a few occasions sometimes payroll company was late a single day.

Same should be fore affiliate programs - with some slack for processing time. If having their programs in a constant late state in a report system it will most likely get resolved if they care about membership here. I suspect other forums will follow your lead on this as well.

I think one week is ample time for processing or errors that occur from time ti time. Not months!!

It may even push programs to be more responsible and post ahead of time.

Week seems awfully fair! (7 days).
 

Guard Dog

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A week is fair, yes.

Now, the procedure. Would you want something like this?

AGDLatePaymentReport.jpg
 

Guard Dog

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Looks good to me!! I hope others will chime in and give their opinions.

I like the idea and that style - looks awesome!

Thanks for taking the time Andy.


I hope others chime in as well. It's a simple concept and would auto-feed a forum section similar to the way the Payments Calendar auto-feeds anonymous payment information. It would be logged and tracked in our system anonymously to ensure that the information is 'held' in good times and worse times.

Any other ideas would be appreciated. When we come up with a solid idea, I'll set it into motion with a design document.
 

TheGamblingGuru

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The 3 day plan sounds better to me but I'm a hard azz like that anyways, but WTF! Why not 3 days? Set a benchmark and let the programs aspire to meet it!

This never knowing shit gets old fast, who the hell else would put up with that in a real world scenario?
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Guard Dog

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The 3 day plan sounds better to me but I'm a hard azz like that anyways, but WTF! Why not 3 days? Set a benchmark and let the programs aspire to meet it!

This never knowing shit gets old fast, who the hell else would put up with that in a real world scenario?
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Easy - Wire Payments, Check Payments. Those just will never be perfectly ontime and no way a program can ensure it happens.
 

tryme1

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Hmm...I think we probably need to carefully outline what a 'late payment' actually means.

To my way of thinking: a 'late payment' needs to be an indicator of a potential problem with an affiliate program rather than flagging up a program that doesn't always pay on the dot.

A couple of examples: Bet365 and C Planet. Neither of these programs ever pay on the same date in consecutive months. While this is frustrating, it would be - I think - unhelpful to have them flagged as 'non payers' month after month.

That would discourage potential affiliates from promoting these programs which, as they are both worthwhile, would defeat the object.

I think 'non/late payment' should indicate programs that have failed to pay in the same calendar month in which they promised to pay.

IE: Affiliate Program X has a payment date of the 15th of August. They fail to pay at all in August and therefore should be flagged as a late or non paying program.

Just my twenty pesos.
 

TheGamblingGuru

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Easy - Wire Payments, Check Payments. Those just will never be perfectly ontime and no way a program can ensure it happens.

True, BUT...the programs can ensure when the payment leaves their hands and into the processors!

Most programs do have that reporting facility in the backend for us to see. Regarding ALL eWallet payments though, there is absolutely no excuse whatsoever for going past the 3 day mark...we all know that.
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GFPC

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Some valid points! There will always be a few drawbacks to any plan of action.
The idea is to try and change this and not have all different dates of payment from a program. I know some are the 1st, 15, 30th ect.. and some say they will pay anytime in that month.

But if we take the real world say working 9-5 for the government lets say, and they told thousands of employees " well pay you sometime in the month" how do you think that would go? not to well.

Most all programs have it listed the date they will ship payment by. We generally know it takes little time for most payment options such as Money Bookers and other e wallets. We also know cheques, wires and some forums of other methods may take longer.

As a general rule most do not take more then 7 days to be processed, even wires - with exception ( maybe some will).

Sure Bet 365 and C Planet maybe pay on different days of the month. But i think this should be discouraged as much as possible. Its not to much to ask for a constant date of payment. 15th of month seems very fair to make sure all payments get out for the last month of earnings.

Pokerstars is another one that will take all month to pay and pays on different days - but i can tell you it is frustrating.. Affiliates check everyday to see if they get paid.

Simply make a date for payment - its simple and easy and proper. Then if one particular month you have issue - email your affiliates and say "were sorry but we are going to be late"

Accountability is the main issue here - we need to know when we are going to be paid, and if were told on a particular date - it should be done.

This new system will encourage more programs to possibly clean up the system and get things better on track.

Some affiliates rely on payments to be made on a particular date - its not to much to ask this happen.

I think its actually more productive to these companies to have clear due dates for payment terms - as it will avoid them being emailed from affiliates everyday asking for payments asking " Where is payment this month"

Would save both the programs and affiliates time and energy!
 

TheGamblingGuru

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Hmm...I think we probably need to carefully outline what a 'late payment' actually means.

Well if you're asking your mortgage company or your credit card company...it means you were 5 minutes late with your payment that was due on the 5th of the month or any other day that the contract states. Insert your own date there.

To my way of thinking: a 'late payment' needs to be an indicator of a potential problem with an affiliate program rather than flagging up a program that doesn't always pay on the dot.

That's what wrong with these programs now that continuously run past their stated pay times that we agreed upon when we signed up there. They have become complacent because not enough pressure has been put on them from enough affiliates to bother them to change their ways.

A couple of examples: Bet365 and C Planet. Neither of these programs ever pay on the same date in consecutive months. While this is frustrating, it would be - I think - unhelpful to have them flagged as 'non payers' month after month.

Why?

That would discourage potential affiliates from promoting these programs which, as they are both worthwhile, would defeat the object.

No....that should be the exact object of what conformity would bring to the affiliate programs.

I think 'non/late payment' should indicate programs that have failed to pay in the same calendar month in which they promised to pay.

If the program cannot even pay in the same calendar month as they are suppose to then that program should be listed as a "Non_Payer"

The programs that are 3 or 5 days late should be listed as "Late_Payers"

IE: Affiliate Program X has a payment date of the 15th of August. They fail to pay at all in August and therefore should be flagged as a late or non paying program.

Agreed on the RED part! :cool:
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Guard Dog

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Just an FYI - almost all mortgages have a 10 day grace period.
 

WCD Admin

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I feel okay if I get paid within the month. After that I'm getting irked because its starting to interfere with my accounting... too much after that and I start getting really irritated because it interferes with my ability to pay bills and makes me look like the irresponsible one. I'm cool with whatever tool gets created. This idea is great and will keep me using the calendar more often.
 

Bonus Paradise

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I also think 3 days is to less.
I get most payments to neteller, and even Neteller had some issues in the past, like merchant transfers did not work etc.

With wire transfers it can always be delayed.
Happend to me not only once that I waited on a wire much longer than normal.

I would say at least 7 to 10 days delay we should tolerate before we can add them to late/non payments.
 
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aksana

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yesterday I sent an email to all their email addresses including all email addresses from Simon Says Casino, and finally today Kendra from Simon Says Affiliate Program has replied to me and has paid me my commissions.

Thanks guys for your support.
 

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