Sick of getting spam for Miami Club

Discussion in 'Deckmedia Affiliates' started by FictionNet, May 25, 2013.

  1.  
    FictionNet

    FictionNet Affiliate Guard Dog Member

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    In 2012, Deckmedia announced the launch of Miami Club. Ever since, I have been trying, without success, to get the casino to stop spamming me.

    Problems began on 09 October 2012, when Miami Club created a player account for me (without my permission). I received this message:

    "As an existing member of our sister casinos we've taken the opportunity to create you an account at Miami Club."

    I immediately started my attempt to have the unwanted account closed, and my e-mail address unsubscribed. The unsubscribe link in the initial e-mail did not work. I e-mailed the casino, telling them to unsubscribe me. Unfortunately, the spam continued and I chatted with Paul (Deckmedia) on MSN, who promised to have it stopped.

    I received additional spam from Miami Club on 15 November 2013. I forwarded this spam to four different Deckmedia/Miami Club e-mail addresses, The same day, I received the following from support@miamiclubcasino.com

    "Submited unsubscript request. "info@casinobeacon.co.uk" The email address will be removed from the mailing list in 7 workdays."

    7 days is ridiculous for an unsubscribe request, but even that timeframe meant nothing to them.

    More spam came from Miami Club on 11 May 2013. Again, I forwarded it to several Miami Club/Deckmedia e-mail addresses. I couldn't be much clearer, "How many times do I have to ask you to STOP sending me spam for this casino? Next one - just one more - and I'll post every one I've received at AGD, CAP and GPWA."

    24 May 2013 and I've received more spam promoting Miami Club.

    This has damaged my opinion of Deckmedia's brands. I won't be promoting them to my players, they clearly have no respect for personal information. I have been trying to unsubscribe for over half a year, and I didn't even ask to join them in the first place.
     
    Last edited: May 26, 2013
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    vegasdog78

    vegasdog78 Affiliate Guard Dog Member

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    I will go further, I am sick of cross promotions emails from Miami club and others :

    "House token and freeplay at SisterCasinos‏

    Choose one of our Rival Powered brands and enjoy our famous interactive slots and a wider variety of state-of-the-art VideoSlots. Definitely some of the best games available on the net!" blablabla

    Now I know why I dont have many commissions from Deckmedia...

    This definitely not the moment to promote them !
     
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    honestgaz

    honestgaz Affiliate Guard Dog Member

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    More to the point has anyone ever earnt anything with Deckmedia ? All i do is send them 100's of hits a month, yet they cant convert a single player..
     
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    vegasdog78

    vegasdog78 Affiliate Guard Dog Member

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    exactly...
     
  5.  
    casinobonusguy

    casinobonusguy Affiliate Guard Dog Member

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    so let me get this straight you had account at one of their sister casinos and they opened player account for you?Wonder if affiliates get credit for this ?Definitely do not like this practice.
     
  6.  
    FictionNet

    FictionNet Affiliate Guard Dog Member

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    That's the impression I got!
     
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    vegasdog78

    vegasdog78 Affiliate Guard Dog Member

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    Yes me too, they opened an account without my permission and now they send emails to promote their rival brands...which is not very nice for affiliates IMO...
     
  8.  
    FictionNet

    FictionNet Affiliate Guard Dog Member

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    I just now received more spam from promotion@slotocash.im - "SlotoCash weekend offer for new players!"

    I have unsubscribed from the SlotoCash-specific list at least THREE times this month. Replying to the address does no good, it bounces:

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    promotion@slotocash.im
    SMTP error from remote mail server after RCPT TO:<promotion@slotocash.im>:
    host mailserver.slotocash.im [213.171.216.114]:
    550 <promotion@slotocash.im>: Recipient address rejected:
    User unknown in virtual mailbox table

    Are Deckmedia approved here at AGD?
     
  9.  
    sloto

    sloto Affiliate Program Representative

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    Hi All

    Thanks for your messages

    I will try to cover everything above

    FictionNet - I was completely unaware you are still receiving casino emails. After we spoke in 2012 I did follow up to have this resolved and as I haven't heard anything from you about it since then, I therefore assumed that there was no longer an issue. I am here around the clock and always happy to help, you can drop me a line anytime and I will do everything possible to help you, as I always have. Please can you email me the email address to which you are receiving emails, and all the casinos they are coming from, I will then follow up and have this fixed ASAP - pauld @ deckmedia.com

    secrets7 - Cross promoting helps affiliates make more money. We have 8 casinos, we will do everything we can to make you as much money as possible, cross promotion is not uncommon in programs with multiple casinos.

    honestgaz - Yes otherwise Deckmedia wouldn't have been in business 6 years

    casinobonusguy - Yes all players were tracked across as they always have been

    Any questions we are here to assist

    DECKMEDIA AFFILIATE TEAM
     
  10.  
    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Paul, thanks for posting. I have forwarded you LOTS of the spam messages, to the address you provided. I have also forwarded the spam messages to SEVERAL deckmedia e-mail address.

    Yesterday, I received more spam promoting Slotocash, although I've tried to unsubscribe from that list several times too.

    Whoever is managing your mailing list needs to be removed, and should have been by the end of last year.
     
  11.  
    FictionNet

    FictionNet Affiliate Guard Dog Member

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    And yesterday's Sloto spam was sent from a bouncing address.

    - - -

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    promotion@slotocash.im
    SMTP error from remote mail server after RCPT TO:<promotion@slotocash.im>:
    host mailserver.slotocash.im [213.171.216.114]:
    550 <promotion@slotocash.im>: Recipient address rejected:
    User unknown in virtual mailbox table
     
  12.  
    sloto

    sloto Affiliate Program Representative

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    Hi Rob

    Thanks for your quick reply

    I received the email that you just sent me, is it only slotocash you are getting mails from? Do you still get them from Miami? Or any of the others?

    Is it just this email address that you sent me from? info@?

    Let me know, then I have everything I need.

    Thanks
     
  13.  
    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Paul, it's mainly the Miami Club (player) spam I'm pissed off about, for the account I never asked for, after being assured by more than one person that my account would be closed and no more spam sent.

    Recently, as a result of the above, I decided to unsubscribe from all Deckmedia e-mail too. This has proved equally impossible.

    I will PM you with the two e-mail addresses being hit. EDIT - I tried to PM you, but got "sloto has chosen not to receive private message"

    Looks like I'm not the only person having trouble:
    I'm getting LOTS of Deckmedia spam
     
  14.  
    sloto

    sloto Affiliate Program Representative

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    Sounds like I need to look at the settings, please can you email me them, will then get this resolved
     
  15.  
    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Will do that now. I'll let you know if anything else comes in.
     
  16.  
    sloto

    sloto Affiliate Program Representative

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    Got it, thanks!
     
  17.  
    vegasdog78

    vegasdog78 Affiliate Guard Dog Member

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    secrets7 - Cross promoting helps affiliates make more money. We have 8 casinos, we will do everything we can to make you as much money as possible, cross promotion is not uncommon in programs with multiple casinos.

    I am sorry Paul but this is not true. There is no tracking links from e-mails you sent to the players from Miami club or others promoting your rival brands or others.

    In others words if they sign up to a rival brand from your "cross-promotions" we will not get any commissions...
     
  18.  
    sloto

    sloto Affiliate Program Representative

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    Hi secrets7

    Please can you send me one of these emails?
     
  19.  
    honestgaz

    honestgaz Affiliate Guard Dog Member

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    pmsl..

    Always the same with old tactics.. tell you any shit you want to hear.. and carry on regardless.
     
  20.  
    Ukjeff

    Ukjeff Affiliate Guard Dog Member

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    I get the feeling if these guys can't work out the simple things how can they be trusted to do anything else right - just another pattern of problems that your going to get from Deckmedia.
     

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