Sending documentation

Discussion in 'Affiliate and Program Issues' started by byebyebaby, Mar 20, 2015.

  1.  
    byebyebaby

    byebyebaby Affiliate Guard Dog Member

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    Hi,

    Like your opinion.

    I know players have to send ID and other stuff when they make a withdrawal or a certain withdrawal amount. But I never had to do this to become an affiliate.
    Here is what I got from a new program I want to promote:

    As part of our auditing quality control and fraud prevention, we require you to send us within the next 72 hours, the following documentation with regards to your affiliate account.

    We would also like you to take a few minutes to review the details of your affiliate account and ensure that the information is up to date. This relates to your payment details, address, telephone numbers and other contact information.

    Documentation Required :

    If the affiliate account is under your personal name we require a copy of your passport and utility bill. Please ensure that the address on your affiliate account and the address on the utility bill match.

    If the name on the affiliate account and the payment details are different, we require documentation of both parties and I will send you a declaration form to be signed by both parties.

    If the affiliate account is under a company, we require the company registration document as well.

    What would you guys do? I am like, forget it, but maybe this is more normal than I think?
     
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    Engineer

    Engineer Super Moderator

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    No, this is not normal, and I would not want to work with such a program. Businesses don't get to demand to see the passports and utility bills of other businesses that they owe money to. Affiliate commissions aren't "winnings."

    I know VideoSlots.com was pulling this crap a while ago. Is it them? If you are comfortable sharing the name of the program, I'm sure many would be interested.
     
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  3.  
    byebyebaby

    byebyebaby Affiliate Guard Dog Member

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    Sure, the program is Portomaso Affiliates. Don't know much about them really. But I am also thinking of dropping them right away.
     
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    slotplayer

    slotplayer Affiliate Guard Dog Member

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    I would not do it, for all we know the docs are kept in a shoe box.
     
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    casinonewbie

    casinonewbie Affiliate Guard Dog Member

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    Utter BS, ask them for a copy of the Portomaso Affiliates owners & AM's passports for your own fraud protection & see what they say....
     
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    Engineer

    Engineer Super Moderator

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    I like that. :)

    I had a quick look at the T&Cs and found another reason to avoid them like the plague:

    Screw that!
     
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  7.  
    byebyebaby

    byebyebaby Affiliate Guard Dog Member

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    Wow thanks, I am so bad in reading all those terms. Now I will avoid them for sure!
     
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    TheGooner

    TheGooner Affiliate Guard Dog Member

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    Indeed - you first! A great idea.
    ;-)

    There will be some talk of anti-money laundering and KYC rules - but I doubt very much that the legislation (whichever jurisdiction) has anything to do with business relationships for advertising. In any event I applaud the idea that we need to see THEIR credentials first - CEO - CFO and main AM please (that should be enough) - to make sure that they are not Russian / Chinese / Israeli mafia or whatever!

    Nicely played ...
    ;-)
     
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    AussieDave

    AussieDave 17 years & still going!

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    Nice one :D

    This raises an excellent point.
    As a player, I'm always wary on who is requesting my ID docs.

    Places like 32Red, Guts etc, are safe but others, who knows where it's going, whos viewing it and what happens to it after?!

    I flately refuse to send a copy of my Passport. Besides, I think it's illegal in Australia to do so. As far as a Drivers License... Not sure about all of Australia but in South Australia, if anyone other than the police or a Gov Dept requests it, you are obliged NOT to hand it over.

    In my case I'm a Platinum VIP at Neteller, I've proved well beyond any doubt, I am who I claim to be. IMHO players who are depositing via web-wallets, who have been ID checked, shouldn't need to go through this entire process again, with each casino.

    This is how ID's end up in the hands of Russian /Chinese / Israeli marfia and other dodgy characters.
     
    Last edited: Mar 22, 2015
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    slotplayer

    slotplayer Affiliate Guard Dog Member

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    I hope this is not a new trend among programs.
     
  11.  
    casinogratis77

    casinogratis77 New Member

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    I recieved same email few days. I'm not going to send my documents, so I put the brand off my site. Not going to work with them. There are many others to work with :)
     
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    Mark Wright

    Mark Wright New Member

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    I don't understand why they would request that. In the event of a player, I understand that the casino wants to make sure the player is legit (of age, the person playing is who they say) to help prevent fraud and chargebacks. But from someone who is advertising for them? That seems very odd.
     
  13.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    Frankly I am amazed by the replies so far in this thread!

    So you all happily send players to casinos who you know WILL ask those players to confirm their ID in this way... but you don't want to send the casino this info about yourself... :confused:
    Bizarre.

    Actually I would be a little bit surprised if this is not a requirement of the licensing authorities - strange that more operators don't ask for it.

    I got the same e-mail, and sent of my details ASAP.
    Maybe I have a different attitude because I'm a player too? I've lost count of the 100's of times I've sent my ID to casinos - it's no big deal.

    KK
     
  14.  
    byebyebaby

    byebyebaby Affiliate Guard Dog Member

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    Hi KK,

    I am also a player and have send these docs many times.

    But I never had to send them as an affiliate, that's why it is so strange to me.
    That's why I was wondering what other peoples opinion was.

    But I decided not to promote them because of their terms in the end.



     
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    Mark Wright

    Mark Wright New Member

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    As a player I have sent in my proof of address and ID as also. No big deal (other then a small hassle). But when requested by a program you work with it may make you feel like more of a player then a partner. I think the issue is, affiliates want to be treated as more of a partner? Still petty and not a huge deal, but strange when only one of two programs is requesting it.
     
  16.  
    DaftDog

    DaftDog Affiliate Guard Dog Member

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    This requirement would certainly slow down the "evil hacker affiliates" of this world.
     
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    timtimy

    timtimy Affiliate Guard Dog Member

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    This happened to me only once with Emu Casino affiliates (last year), they asked me to send my documents and to deposit first before I can withdraw my earnings. Really crazy, this is not normal.
     
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    AussieDave

    AussieDave 17 years & still going!

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    Emu is a white label of VideoSlots.com

    What's even crazier, they expected you to make a deposit on top of sending ID docs. Were they paying your aff commission via a web wallet, bank wire OR were you having your commission credited to your Emu Casino account? If it's the later then that may goto explaining these bizarre requests, in your case ;)

    Whe as affiliate partners are conducting a B2B agreement. Hence, there is no legit grounds for requesting this information.
     
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  19.  
    timtimy

    timtimy Affiliate Guard Dog Member

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    They told to me that the only way that I get paid is into my Emu Casino account (I hate it when I receive my earnings in the Casino player account ). Anyway I received from them my earnings, but I don't promote them anymore because I think the way how they handle with affiliates is very unprofessional.
     
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  20.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

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    It would be a big deal for me and I'd have to carefully consider if the risk outweighed the reward.
     

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