Referback- NCI Bonuses are deducted from commissions?

[Rhondagrace]

NCI Bonuses are deducted from commissions?

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Hi Friends, can you please read this chat I had with Tarryn from Referback about my stats,

Tarryn Ward : ok...between player wins and non-cash incentives, your
account is at 0

Tarryn Ward : ok...you had a player who made a deposit on 8 jan 2010
Tarryn Ward : then a NEW player came along yesterday and took up the 30 free spins on
GamingClub (which is NCI)
Tarryn Ward : therefore your commision is now 0
Tarryn Ward : once he/she makes a deposit, then you will start to earn commission
Tarryn Ward : does that make sense?
Rhonda Lovering: what is NCI
Tarryn Ward : non-cash incentives
Tarryn Ward : so in other words it the bonus (30 free spins) received
Rhonda Lovering: so you deduct the spins from my commission?
Tarryn Ward : yes, bonuses get deducted from your commission
Tarryn Ward : no - we gave the player $35 (30 free spins) and he lost the moneyTarryn Ward : no profit was made

Tarryn Ward : no funny business going on... its always worked this wayy

Hi Tarryn,

I need clarification on what you said yesterday..... if a player makes a deposit and loses,
my account is credited with commission from there deposits.
now, another new player signs up and takes your ND 25 from another brand do you deduct my commission from this 2ND player
as you said NCI are deducted from commissions I just want this confirmed that you deduct NCI from earned commissions

Rhonda Lovering: Thank you
Rhonda Lovering: Hi
Tarryn Ward : Commission is calculated on: Net win - (NonCash+Progressive Contributions)

Rhonda Lovering: commissions being deducted from NCI is insane
Rhonda Lovering: and not fair
Rhonda Lovering: is this in your T&C's
Tarryn Ward : Hi Rhonda, I don't understand what is not clear...That is how we calculate
your commission.
Tarryn Ward : It's in our T & C's and in our commission schedule as well
Tarryn Ward : that is how we do business and you'll probably find that most other operators operate in the same way
Tarryn Ward : Once again we calculate commission as follows:
Tarryn Ward : your players net win - (no cash + progressive contributions)

 

[Engineer]

If the player only took bonus money, and if he has lost (spent) the entire $35, your earnings for that player should be $0. Is that what you see?

When he has first received the bonus, you would see a negative balance for that player -- it should be 25% of -$35 (if you're earning 25% commissions).

25% of -$35 = -$8.75. Is that what you saw? Once he spends the bonus money back to the casino (all $35), the -$8.75 should go to $0. (If it doesn't, please let us know.)

 

[Rhondagrace]

Hi, it's not showing either neg or positive. there was an active player, and commission listed on Sunday the 10th when I checked my stats, then I checked on the 12th and the deposits and commission were removed from my account.

If the player only took bonus money, and if he has lost (spent) the entire $35, your earnings for that player should be $0. Is that what you see?

When he has first received the bonus, you would see a negative balance for that player -- it should be 25% of -$35 (if you're earning 25% commissions).

25% of -$35 = -$8.75. Is that what you saw? Once he spends the bonus money back to the casino (all $35), the -$8.75 should go to $0. (If it doesn't, please let us know.)

Here's the whole chat maybe I'm just confused, or I don't understand what shes saying



[1/13/2010 7:36:17 AM] Rhonda Lovering: did I have another depositor that was removed from my account
[1/13/2010 7:36:32 AM] Rhonda Lovering: I had commission yesterday
[1/13/2010 7:36:36 AM] Rhonda Lovering: its gone now
[1/13/2010 7:36:42 AM] Rhonda Lovering:
[1/13/2010 7:38:52 AM] Rhonda Lovering: ?
[1/13/2010 7:39:09 AM] Tarryn Ward: sorry... finding out for you quickly
[1/13/2010 7:41:01 AM] Rhonda Lovering: ok
[1/13/2010 7:41:02 AM] Rhonda Lovering: ty
[1/13/2010 7:41:58 AM] Rhonda Lovering: 17 opens 8 closes
[1/13/2010 7:42:05 AM] Rhonda Lovering: 1 active?
[1/13/2010 7:47:21 AM] Tarryn Ward: as far I can see there wasn't any activity yesterday
[1/13/2010 7:47:37 AM] Tarryn Ward: so I'm not sure where you saw that you had commission?
[1/13/2010 7:48:29 AM] Rhonda Lovering: this week
[1/13/2010 7:48:44 AM] Rhonda Lovering: there was $35
[1/13/2010 7:48:58 AM] Rhonda Lovering: 2 deposits
[1/13/2010 7:49:05 AM] Rhonda Lovering: last week
[1/13/2010 7:49:55 AM] Rhonda Lovering: check from the beginning of 1/01
[1/13/2010 7:55:28 AM] Tarryn Ward: how do you know your players deposited?
[1/13/2010 7:56:01 AM] Rhonda Lovering: because I looked at my stats
[1/13/2010 7:56:14 AM] Rhonda Lovering: I check them at least every other day
[1/13/2010 7:59:57 AM] Tarryn Ward: well according to our reports there is nothing... I have gone back to 1 Dec 2009 and still nothing
[1/13/2010 8:00:09 AM] Tarryn Ward: could you send me a screenshot... would be very helpful
[1/13/2010 8:00:39 AM] Rhonda Lovering: how do I do that
[1/13/2010 8:00:51 AM] Rhonda Lovering: its showing zero now
[1/13/2010 8:01:16 AM] Rhonda Lovering: there is no record of depositors
[1/13/2010 8:03:07 AM] Rhonda Lovering: I'm not pleased with this at all
[1/13/2010 8:03:39 AM] Rhonda Lovering: I'm not crazy there was commission in my account
[1/13/2010 8:07:06 AM] Tarryn Ward: ok...between player wins and non-cash incentives, your account is at 0
[1/13/2010 8:07:14 AM] Tarryn Ward: give your player some time to play
[1/13/2010 8:10:51 AM] Rhonda Lovering: what do you mean
[1/13/2010 8:11:04 AM] Rhonda Lovering: has this player made any deposits
[1/13/2010 8:16:08 AM] Tarryn Ward: ok...you had a player who made a deposit on 8 jan 2010
[1/13/2010 8:16:38 AM] Tarryn Ward: then a NEW player came along yesterday and took up the 30 free spins on GamingClub (which is NCI)
[1/13/2010 8:17:15 AM] Tarryn Ward: therefore your commission is now 0
[1/13/2010 8:17:33 AM] Tarryn Ward: once he/she makes a deposit, then you will start to earn commission
[1/13/2010 8:17:40 AM] Tarryn Ward: does that make sense?
[1/13/2010 8:18:44 AM] Rhonda Lovering: what is NCI
[1/13/2010 8:19:13 AM] Tarryn Ward: non-cash incentives
[1/13/2010 8:19:27 AM] Tarryn Ward: so in other words it the bonus (30 free spins) received
[1/13/2010 8:19:44 AM] Rhonda Lovering: ok did this player cash out
[1/13/2010 8:20:22 AM] Rhonda Lovering: I don't understand why this dose not show up in my stats
[1/13/2010 8:20:37 AM] Rhonda Lovering: its making me untrusting
[1/13/2010 8:20:46 AM] Tarryn Ward: he cant cash out because he didn't make a purchase - he lost the bonus
[1/13/2010 8:21:26 AM] Rhonda Lovering: so why would this affect my deposits from another player
[1/13/2010 8:21:56 AM] Rhonda Lovering: so you deduct the spins from my commission?
[1/13/2010 8:23:38 AM] Tarryn Ward: yes, bonuses get deducted from your commission
[1/13/2010 8:24:43 AM] Rhonda Lovering: you made a profit ?
[1/13/2010 8:25:19 AM] Rhonda Lovering: something doesn't seem right
[1/13/2010 8:25:34 AM] Tarryn Ward: no - we gave the player $35 (30 free spins) and he lost the money
[1/13/2010 8:25:52 AM] Tarryn Ward: no profit was made
[1/13/2010 8:27:16 AM] Tarryn Ward: no funny business going on... its always worked this wa
[1/13/2010 8:27:18 AM] Tarryn Ward: way
[1/13/2010 8:28:17 AM] Rhonda Lovering: Casino Earnings Bundled?
[1/13/2010 8:28:51 AM] Tarryn Ward: are you referring to by brand?
[1/13/2010 8:29:07 AM] Rhonda Lovering: yes
[1/13/2010 8:29:45 AM] Tarryn Ward: no its not bundled
[1/13/2010 8:30:01 AM] Rhonda Lovering: I'm so confused
[1/13/2010 8:30:15 AM] Rhonda Lovering: did I have a depositor
[1/13/2010 8:30:24 AM] Tarryn Ward: eg. if you have a big winner on JPC we zero that and it doesnt affect your earnings on other brands
[1/13/2010 8:31:08 AM] Rhonda Lovering: I'm not asking about any big winners
[1/13/2010 8:31:41 AM] Rhonda Lovering: why is this not show on my stats
[1/13/2010 8:32:13 AM] Rhonda Lovering: where did my depositing player go
[1/13/2010 8:35:19 AM] Tarryn Ward: you did have a depositing player, but he deposited on the 8th Jan and hasn't deposited again
[1/13/2010 8:37:08 AM] Rhonda Lovering: why cant I see that
[1/13/2010 8:37:28 AM] Tarryn Ward: you had one depositing player whose account was closed
[1/13/2010 8:37:37 AM] Rhonda Lovering: you told me earlier there was no activtiy on my account
[1/13/2010 8:38:33 AM] Rhonda Lovering: where is my commission
[1/13/2010 8:38:51 AM] Tarryn Ward: the player purchased and then his account was closed, so there is no activity
[1/13/2010 8:38:55 AM] Tarryn Ward: there is no commission due
[1/13/2010 8:39:15 AM] Rhonda Lovering: why was his account closed
[1/13/2010 8:39:20 AM] Tarryn Ward: fraud
[1/13/2010 8:39:35 AM] Rhonda Lovering: as in?
[1/13/2010 8:39:59 AM] Tarryn Ward: i can't see the exact reason as that is with our Risk department
[1/13/2010 8:40:13 AM] Tarryn Ward: they made a note on the account: "Account closed due to fraud"
[1/13/2010 8:40:19 AM] Tarryn Ward: and it's linked to other fraudelent accounts as well
[1/13/2010 8:47:07 AM] Rhonda Lovering: ok
[2:36:54 AM] Rhonda Lovering: Hi Tarryn,



I need clarification on what you said yesterday..... if a player makes a deposit and loses, my account is credited with commission from there deposits.

now, another new player signs up and takes your ND 25 from another brand do you deduct my commission from this 2ND player
as you said NCI are deducted from commissions I just want this confirmed that you deduct NCI from earned commissions
[/email]
[2:37:20 AM] Rhonda Lovering: Thank you
[2:38:16 AM] Rhonda Lovering: Hi
[2:38:41 AM] Rhonda Lovering: I need your email addy
[2:52:49 AM] Tarryn Ward: Commission is calculated on: Net win - (NonCash+Progressive Contributions)
[2:57:26 AM] Rhonda Lovering: ok, thats not a clear answer

[2:58:47 AM] Rhonda Lovering: commissions being deducted from NCI is insane
[2:58:56 AM] Rhonda Lovering: and not fair
[2:59:50 AM] Rhonda Lovering: is this in your T&C's
[3:00:57 AM] Tarryn Ward: Hi Rhonda, I don't understand what is not clear...That is how we calculate your commission.
[3:01:16 AM] Tarryn Ward: It's in our T & C's and in our commission schedule as well
[3:01:43 AM] Tarryn Ward: that is how we do business and you'll probably find that most other operators operate in the sme way
[3:02:06 AM] Tarryn Ward: Once again we calculate commission as follows:
[3:02:29 AM] Tarryn Ward: your players net win - (no cash + progressive contributions)

 

[Engineer]

Hmm, okay, so --

There were 2 players.

Player #1 deposited money, which showed up in your account. Then this player was flagged for fraud (for whatever reason), his account was closed, and the commissions disappeared. This makes sense... It sucks, but I think the explanation makes sense.

Player #2 accepted free money from the casino, and he hasn't yet deposited any money of his own. For this player, your commissions will show $0 once he has spent all of the bonus money.

With bonus money, you share the cost of the bonus. The program doesn't deduct the entire bonus from your account -- they only deduct 25% (or whatever you commission rate is).

Initially, the minute they give the bonus to the player, you should see a negative balance equal to 25% of the amount they gave the player. For example, if the casino gave someone $100 in bonus money, you should see -$25 in your stats. When the player has finished spending the bonus money, the -$25 will go to $0. Then if he deposits $100 of his own and loses that, you will earn +$25.

Does this make any more sense? I don't think RB is doing anything fishy here, but the way they explained it could have been a little more clear....

 

[bonustreak]

Yeap I think Dave explained it best. No way would Referback do anything dodgy they have been around for years and are one of the most trusted! I can see how it all can be confusing if the rep would have explained it better.

 

[Rhondagrace]

Hi, I understand now.. Thank you Engineer!!