Referback adjusted my commission percentage

Discussion in 'Referback' started by inspiration, Jun 12, 2013.

  1.  
    inspiration

    inspiration Affiliate Guard Dog Member

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    I noticed my revenue % has been lowered by 5 percent.

    I have had a deal to list them on such and such site but on some I have removed them and put them on other ones, maybe that is the reason.

    Anyway it would be appreciated to inform me first about the change made instead of finding out myself and wondering why.

    :mad:
     
  2.  
    pdjoe

    pdjoe Affiliate Guard Dog Member

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    I had the same problem,

    Took me 4 months to get it fixed. In the end, they fixed it though.
     
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    Engineer

    Engineer Super Moderator

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    My rate is lower, too, starting in June. I hope this is a glitch and not deliberate.
     
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    Andrew - Buffalo Partners

    Andrew - Buffalo Partners Affiliate Program Representative

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    Hi inspiration and Engineer. Your posts have been escalated to your account managers who will be looking into this. They'll be in touch with you shortly. Thanks, Andrew
     
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    slotplayer

    slotplayer Affiliate Guard Dog Member

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    did you inform them first you were switching the site from the original agreement? :)
     
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    jopaa

    jopaa Affiliate Guard Dog Member

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    I had the same problem and after I contacted my aff manager, they paid me even the 5% that was missing on last month percentage.
     
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    Webzcas

    Webzcas Affiliate Guard Dog Member

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    bonustreak

    bonustreak Administrator Staff Member

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    My revenue is jacked up as well close to 20% right now!!! I had a life time deal! Something best get fixed with a quickness folks!
     
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    inspiration

    inspiration Affiliate Guard Dog Member

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    That is a good one LOL

    ;D
     
  10.  
    mattsgame

    mattsgame Affiliate Guard Dog Member

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    All those with lower incomes, did you have new depositing customers this month?

    They have a term where if you do not bring in 1 new depositing customer then your rev share will be lowered to 20%, although I have not seen this rule enforced that much in the past.
     
    Last edited: Jun 13, 2013
  11.  
    bonustreak

    bonustreak Administrator Staff Member

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    Then that is a retroactive rule if they are enforcing it! I have new players every month for yrs so they have no excuse!
     
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    Engineer

    Engineer Super Moderator

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    I've been told by my affiliate manager that this is a glitch and that everything will be corrected today or tomorrow.
     
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    inspiration

    inspiration Affiliate Guard Dog Member

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    Commission percentage has been adjusted for this month (July) to the up to 35 % .
    Emailed my affiliate manager S. but have not received an explanation as I had a fixed % deal.
    Anyone has a contact email as I assume he is on leave?
     
  14.  
    bonustreak

    bonustreak Administrator Staff Member

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    Your Deal

    Casino: Revenue Share : Up to 35%

    Bingo: Revenue Share : 30%

    Poker: Revenue Share : Up to 30%


    Mine says that too and I am very surprised since we talked in Amsterdam about this and how I was not going to have any issues... OH HUMMM
     
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    Engineer

    Engineer Super Moderator

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    Edited: It's another glitch and I've been told they will fix it.
     
    Last edited: Jul 8, 2014
  16.  
    inspiration

    inspiration Affiliate Guard Dog Member

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    To All : check your dashboard again as mine has been reinstated to the agreed rev. share %

    Thanks guys from RB for solving this issue :)
     
  17.  
    bonustreak

    bonustreak Administrator Staff Member

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    I was mailed & told by Andrew this... So I guess I am not grandfathered into the non predatory terms!

    Your commission percentage has been on our sliding scale since January 2012, which was when the 35% deal that you had made with Cobus expired. Your earnings vary between 20% and 35% depending on if you are bringing in active players in a month (http://www.referback.com/casino-affiliate-program) . Since each month you have sent active players in the past, your commission has been on 25% each month since January 2012.


    Guess I best keep sending in active players!!!
     
  18.  
    bonustreak

    bonustreak Administrator Staff Member

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    I was misunderstanding how the rule worked evidently I am grandfathered in and not subjected to the min player rule. Thanks for explaining Andrew!
     
  19. admin Notification Admin Staff Member

    A reminder is sent to all affiliate managers.

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