RedFlush Mailer :(

Discussion in 'Red Returns' started by Guard Dog, Jul 2, 2009.

  1.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    Jul 2, 2009
    I really wanted to post this in the Red Returns forum to get an actual response from both affiliates AND the program. I don't feel we have ever received an appropriate response to this issue. Please see the attached image and you will understand the problem here (i.e., affiliates will not get credit for their players):

    redflush.jpg

    Click on the image for a larger, readable, version.
     
  2.  
    WayneRedReturns

    WayneRedReturns Affiliate Guard Dog Member

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    Jul 2, 2009
    Hi All,

    Every player that receives this communication is assigned to the original affiliate based on all player details. Some players do have two accounts and one of them is assigned to the player. The fact that the copy says new registration is due to the fact that the player is considered lapsed and is eligible for the sign up bonus.

    Please contact me if you have any other questions.

    Best regards,
    Wayne
    Skype: wayne.human
     
  3.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    Thanks, Wayne, for quickly answering this very important question. I will talk to the persons I have received these mailer scans from to determine if their players are properly tracked.

    If not - I will contact you in regards to those players to determine why they have not.

    Thanks again!
     
  4.  
    WayneRedReturns

    WayneRedReturns Affiliate Guard Dog Member

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    bonustreak

    bonustreak Administrator Staff Member

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    I have no worries about Red Flush taking care of the affiliates, they have been very trustworthy from day one in my opinion.
     
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    TheGamblingGuru

    TheGamblingGuru Turning Over Stones

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    Well, as a player at Red Flush I just threw that mailer away last week and wondered why I would be receiving this anyway since I had already been registered there for over a year. And also because the website T's & C's state this:

    A lot of confusion there for many players, so in that respect a lot of your marketing dollar may have been spent in vain.

    But the most surprising new info here for me is the statement you made above saying "Some players do have two accounts and one of them is assigned to the player."

    When was this ever OK at an online casino. Have you guys always had this policy in place that allowed this?

    Am I the only one here that this statement jumped out at? :confused:
     
    Last edited: Jul 2, 2009
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    inspiration

    inspiration Affiliate Guard Dog Member

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    good you saw this GG, I am wondering too 2 accounts, are you really serious RF ??

    ???
     
  8.  
    WayneRedReturns

    WayneRedReturns Affiliate Guard Dog Member

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    Jul 3, 2009
    This actually happens often. Players that open flash accounts believe they have to open a new account for downloaded version of the software. In some instances players simply forget that they already have an account and register again.
     

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