Proof Genesys added retroactive Bundling!

[Rhondagrace]

Hi,


Here is one of my screenshots that clearly show the bundling is a retroactive term. I was paid $453.69. if they Were bundling all along I would $330.67. I'm not here to make waves on this issue, but if you can put yourself in the shoes of a smaller earning affiliate you will understand why this is so bothersome and upsetting to me. I've trusted this Program and have pushed all there 5 brands above and beyond any other program and have made less then $1,000 in 6 months or so. would of made more if they didn't add this retroactive term.I Believe myself and many others would like a statement from someone about this, and what are the plans to change this issue.

 

[Guard Dog]

thanks for this, Rhonda. Genesys will be looking into this, I assure you. I have contacted them and will work to resolve the issue.

 

[Daera]

Silvia was on vacation and just got back.

 

[Guard Dog]

FYI - Have been talking with Silvia and we are working on this. Give us a few more days and sorry for the delay.

 

[Genesys Affiliates]

Hi guys,

At first I want to apology to letting you wait for a reply.

I had this week a meeting with a representative of Betonsoft regarding your stats from January/February.

As much as you won't like it, I must repeat that Genesys board made the business decision to bundle commissions for all brands. Betonsoft started then to develop the affiliate program to our requirements. As the representative explained there was indeed a programming mistake while developing the program further which lead into stats which show no bundling for you. The commission paid at that time were to the affiliates advantage, no corrections on paid commissions where made.

Julian worked only 6 weeks for us in a time where I was mostly traveling.

In terms of cross selling: If an affiliate brings a player to a Casino A (e.g. Mandarin Palace) and that player will be cross-sold to Casino B (e.g. Treasure Mile) for re-activation reasons, than the affiliate tag goes with the player to the new casino. The player stays with the affiliate.

Rhonda we spoke since 3rd July on Skype, as always I am there for you, when you want to talk.

Have a nice weekend.

Best regards

Silvia

 

[Rhondagrace]

Hi Andy, or Mod,

Can you please move Silvia's response to this issue here where it belongs.

Thanks

 

[Guard Dog]

Post is right above yours Copied, not moved.

 

[Rhondagrace]

Hi guys,

At first I want to apology to letting you wait for a reply.

I had this week a meeting with a representative of Betonsoft regarding your stats from January/February.

As much as you won't like it, I must repeat that Genesys board made the business decision to bundle commissions for all brands. Betonsoft started then to develop the affiliate program to our requirements. As the representative explained there was indeed a programming mistake while developing the program further which lead into stats which show no bundling for you. The commission paid at that time were to the affiliates advantage, no corrections on paid commissions where made.

Hi,

I really don't understand Silva's response.it's still in my mind a retroactive term

 

[WCD Admin]

[12/10/2010 12:11:52 PM] Sirius Rue: Also, are the casinos bundled? Can a negative in one casino effect a positive income in another?

[12/10/2010 12:26:34 PM] Julian Morel: re the bundling issue, let me just double check...

[12/10/2010 12:35:17 PM] Julian Morel: on the bundling issue, i am 99% sure the casinos aren't...but I am new here so as soon as i get a reply form the director, i will let you know

Then in email dated 12/11/2010

[FONT=&quot]Hi Bernie,

The casinos are not bundled. Affirmative

Have a great weekend,

Julian

----------------------------
[/FONT]
Honestly I will probably still promote Genesys as its doing "okay" right now - but I think that you cannot give a pass to direct statements from affiliate managers and especially in light of the screenshots. Otherwise programs can get around the AGD by just blaming affiliate managers and software updates. They have retroactively changed the term. Honestly bundling sucks and I'd like them to remove it and remain a completely friendly program.

That's just my 2 cents.


(sorry for double post, I meant to put it in this thread)

 

[Redbush54]

Think ya got the email date wrong there 12/11/2011 ?

 

[WCD Admin]

Yep, just got it wrong. The Skype stuff is copy/paste, but I typed in the date for the email (which I have with full headers, etc, if there is any doubt) - thanks for the catch :]

 

[Rhondagrace]

Hi WCD,

I was also given the same answer about the bundling. after 3 months of promoting them all of sudden I see these -$100
I asked about it and was told it wasn't bundling.

[12/10/2010 12:11:52 PM] Sirius Rue: Also, are the casinos bundled? Can a negative in one casino effect a positive income in another?

[12/10/2010 12:26:34 PM] Julian Morel: re the bundling issue, let me just double check...

[12/10/2010 12:35:17 PM] Julian Morel: on the bundling issue, i am 99% sure the casinos aren't...but I am new here so as soon as i get a reply form the director, i will let you know

Then in email dated 12/11/2010

[FONT=&quot]Hi Bernie,

The casinos are not bundled. Affirmative

Have a great weekend,

Julian

----------------------------
[/FONT]
Honestly I will probably still promote Genesys as its doing "okay" right now - but I think that you cannot give a pass to direct statements from affiliate managers and especially in light of the screenshots. Otherwise programs can get around the AGD by just blaming affiliate managers and software updates. They have retroactively changed the term. Honestly bundling sucks and I'd like them to remove it and remain a completely friendly program.

That's just my 2 cents.


(sorry for double post, I meant to put it in this thread)

 

[pdjoe]

I will put in my thinking here.

Changing the terms retro is wrong.

For me, the bottom line is that if any program wants exposure on my sites they won't bundle or carry over negatives.

I don't take on any new programs right now but if I did this one. I would only use one casino to lower the risk of using them all.

Affiliates are better off with programs that are not USA anyway, look to the future not for the day!

 

[WCD Admin]

I agree PDJoe. However they did change the term retroactively and the standard action is the retroactive icon. If you apply the standard to one company but not others it weakens credibility (imho)

By the way the icons aren't showing up on the Genesys forum at all right now, is that an error? Genesys Affiliates - Affiliate Guard Dog

And on the forum index, the bundling icon is not appearing for Genesys.

Finally I think this is a more appropriate icon for bundling:
http://photos2.fotosearch.com/bthumb/IMZ/IMZ006/skr0008.jpg

Silvia: on the new "one login for all casinos" thing . . . Is that something players have to opt for? Or is it automatic - now all players can access all casinos? And can you clarify - if we brought that player, they remained tag to us regardless of the casino they play in?

 

[Genesys Affiliates]

Hi guys,

I hope you all had a nice weekend.

I just want to highlight here again, Genesys Affiliates did not change the terms regarding bundling retro. It might have been a better idea to start with a established affiliate software to avoid such mistakes, which look always unprofessional, especcially when it happens straight after start. For the time being we will not change this terms, this would be a board decision.

I am suggesting that you pick one of our casino's which suits best for your traffic and promote for now only one. I'd love to have you promoting all casinos but I can understand your point if you don't want to take the risk, which is obvious for smaller affiliates.

Regarding the single sign up (SSO), I'll just add the confirmation from Betonsoft:

Hi Silvia,

We have spent some time analysing the association of players to affiliates following the SSO implementation and I can confirm that the basis for association is as follows:

• With the implementation of SSO nothing changes compared to the way association would take place in your casinos pre-SSO
• All existing affiliates maintain the players they are associated with (as you mention below, this is a lifelong relationship)
• Once in place, a player/affiliate relationship for a specific casino can never be taken by another affiliate

In summary, the casinos at a Single Sign-On operator behave as if they are completely independent.


Please feel free to get in touch with me if you have further questions.

Best regards

Silvia

 

[Guard Dog]

I agree PDJoe. However they did change the term retroactively and the standard action is the retroactive icon. If you apply the standard to one company but not others it weakens credibility (imho)

We are still determining this. I know everyone posting has this as a foregone conclusion - but I am diligently working to make sure we are all correct on this. Once I finalize, the correct marking will be in place. If they did this retroactively - that will be noted.

By the way the icons aren't showing up on the Genesys forum at all right now, is that an error? Genesys Affiliates - Affiliate Guard Dog

Fixed - that was a 'template override' issue.

And on the forum index, the bundling icon is not appearing for Genesys.

Finally I think this is a more appropriate icon for bundling:
http://photos2.fotosearch.com/bthumb/IMZ/IMZ006/skr0008.jpg

You are correct. I am not sure why it isn't showing as they are clearly marked as bundling in their forum. I am not going to worry too much about this since the vBulletin 4.x template is near-ready to launch.

Silvia: on the new "one login for all casinos" thing . . . Is that something players have to opt for? Or is it automatic - now all players can access all casinos? And can you clarify - if we brought that player, they remained tag to us regardless of the casino they play in?

I would like to know this as well.

 

[Guard Dog]

Regarding the single sign up (SSO), I'll just add the confirmation from Betonsoft:

Hi Silvia,

We have spent some time analysing the association of players to affiliates following the SSO implementation and I can confirm that the basis for association is as follows:

• With the implementation of SSO nothing changes compared to the way association would take place in your casinos pre-SSO
• All existing affiliates maintain the players they are associated with (as you mention below, this is a lifelong relationship)
• Once in place, a player/affiliate relationship for a specific casino can never be taken by another affiliate

In summary, the casinos at a Single Sign-On operator behave as if they are completely independent.


Please feel free to get in touch with me if you have further questions.

Best regards

Silvia

This doesn't help the question at all, IMO. It sounds to me like the player is OURS as long as they are at the casino we signed them up for. Which means that we lose our players when you cross-promote them. Is this true?

 

[Genesys Affiliates]

Hi WCD,

No, you will not lose the player if we cross-promote them. Your tag is associated to the player if he/she will be cross-sold to another casino.

I will get final definition for you from Betonsoft and post that later.

Best regards

Silvia

 

[WCD Admin]

Can you ask them to also listen to the question and keep the answer simple.

If I am a player at Treasure Mile. Does my account now work at Mandarin Palace. Or does a player have to do something special to be able to use Single Login?

If Andy referred me to Treasure Mile - does he automatically get credit if I play at Mandarin Palace, too?

Answer to those questions would be great.

 

[Genesys Affiliates]

Hi WCD,

I am forwarded them your questions and hope to post the feedback tomorrow.

Have a nice evening.

Silvia