Problem with payment from TopHat - RESOLVED

[awesamko]

Hi,

I have a problem with payment from Top Hat. The payment should be done in February. The affiliate manager stopped answering.

 

[MissExposé]

@awesamko We sent them an email now regarding payment issues you are having. Keep you posted.

 

[Lucy CBC]

We're having some issues with them as well actually. Replying with delay and couldn't give us a clear answer regarding some pending payment for weeks now..

 

[MissExposé]

We haven't heard back from them for now. @Lucy CBC email sent regarding your query.

 

[Lucy CBC]

Thanks!

 

[EricaL]

Hi,

As mentioned yesterday there was a misunderstanding with your account, the invoice you sent us was from En*** and we have another account with us under En***. Apologies for this. As soon as the misunderstanding was spotted we reconciled the account and made payment immediately.

This issue is now not outstanding.

 

[EricaL]

Hi Lucy,

You have been put in touch with accounts to resolve this matter.

Thanks,

Erica

 

[Lucy CBC]

Indeed, I can confirm I'm now in contact with accounting and hope the process will be smooth and fast from now on.

Thanks, Erica and MissExpose

 

[awesamko]

@awesamko We sent them an email now regarding payment issues you are having. Keep you posted.

Thank you very much. Issue solved.

 

[awesamko]

Hi,

As mentioned yesterday there was a misunderstanding with your account, the invoice you sent us was from En*** and we have another account with us under En***. Apologies for this. As soon as the misunderstanding was spotted we reconciled the account and made payment immediately.

This issue is now not outstanding.

Thank you very much!

 

[MissExposé]

Thanks for the updates. Glad to hear the issues are sorted out!

 

[Lucy CBC]

Hey guys. Hope you're all well!

We're trying to get in touch with TopHat team since a while now, there's a pending invoice left uncovered since June..is anyone in close contact, do they reply lately? We have a generic email address to reach them, in case you have some other contact ...feel free to pm me, thanks!

 

[MissExposé]

@Lucy CBC Please PM me your affiliate account details and we will contact the representatives on your behalf and ask for updates.

 

[MissExposé]

Thanks for sending your account details @Lucy CBC
We sent an email and asked for updates, keep you posted.

 

[Lucy CBC]

Thanks a lot!

 

[MissExposé]

@Lucy CBC Top Hat rep advised they are looking into the issue and will get back with updates.

 

[MissExposé]

@Lucy CBC The representative advised the invoice is paid, they also sent you an email to notify you.
May I please ask you to confirm once you receive the payment?

 

[Lucy CBC]

Hello!

All good, yes, they got in touch and the invoice was also paid. Thanks a lot for your help, clearly made a difference

 

[MissExposé]

You're most welcome Lucy CBBC. Glad to hear all is sorted out!