Payments and calculating the commission

[mickey417]

Club Gold terms:

7.3. The commission shall be calculated at the end of each calendar month and payment shall be effected between the 10th and 15th day of the subsequent month

Is 7.3 still valid or it was changed and commission calculating + payments will be later from this month?

 

[CarmelS]

Hi Mickey

I can confirm that nothing has changed in our Terms & Conditions. I shall get in touch with your AM to enquire about your payment and get you an update asap.

Please accept my apologies for the unnecessary delay

Carmel

 

[CarmelS]

Hi Mickey

All affiliate payments were processed yesterday so the funds should hit your account very shortly.

Once again apologies for the delay

Carmel

 

[bonustreak]

Please try to be patient at times with aff programs when it comes to payments. There are holidays all around the world & this will effect payout dates from time to time.

 

[mickey417]

Hi Carmel
Thank you for reply , but you dont know all details- im working with Konstantinos and it will be better when i will not post my private opinion about his work

... i dont have other choice and i have to post here all details related to my cooperation with clubgold , because i have enough to be non stop ignored , i have enough to read emails with promises or skype texts : "I am with your side" "do not worry , I am always here to help" etc, and i have enough to feel like an idiot.

 

[mickey417]

Case number one - waiting 3 months for payment.

Case closed, payment received but tons of terms broken by clubgold.
I have every print screen until today (emails, skype chats etc)

1.
"
[2011-07-08 14:58:58] konstantinos_b: Hi there
[2011-07-08 14:59:19] konstantinos_b: Payments are being processed next week. I will let you know how much we owe you and when you will be paid. Your stats will come to your email as well"

2.
Ok, sorry for that. I am on holidays at the moment. Back to work next week. Would it be ok if you receive payment for June + July at the same tim?e
[2011-07-30 11:53:13] konstantinos_b: That would be around the 10th August

3.
hey man
[2011-08-22 16:37:29] konstantinos_b: payments will be processed this week, you should have it by Monday
[2011-08-22 16:37:43] konstantinos_b: we have a problem on the affiliate platform, you might have already seen

4.
wanted to tell you that if you have not received your payment (they normally appear paid by Aqualine Finance) by today, it will be paid in 2 weeks with the payment for August.
[2011-08-24 13:38:23] konstantinos_b: unfortunately I have had a few problems with payments this month, we have been upgrading the system and it caused problems. Ihave calculated your fees manually though... and as you know I am putting pressure to pay you asap

5.
hey man
[2011-08-31 11:02:58] konstantinos_b: I work for you and I can assure you that you will not lose any of your money
[2011-08-31 11:03:05] konstantinos_b: that is 100% certain !
[2011-08-31 11:03:31] konstantinos_b: I am sending my reports for the August payments tomorrow morning, so I will remind them about your payment.
[2011-08-31 11:03:42] konstantinos_b: please do not worry about it

6.
[2011-09-15 00:13:11] konstantinos_b: Hi mate, payments are sent tomorrow morning

I was waiting about 3 months for my payment.I did receive it with explanation that main reason of no payment were my no correctly copied bank details or something like that. what a joke ...

 

[mickey417]

Case nr 2 - Part 1 - October commission

Email " me: 4 Dec (13 days ago)		to Konstantinos
<tbody> </tbody>

<tbody>
</tbody>

Hi
clubgoldaffiliates again didnt pay me on time , screenshot in attached file.
Could you check it please and send me info , when i will receive that?"

Email: Konstantinos <tbody> </tbody>	5 Dec (12 days ago)		to me:
<tbody> </tbody>

<tbody>
</tbody>

:"Hi
I hope my email finds you well. Could you please let me know what payment you are referring to? Keep in mind, like I have told you in the past, that the Playtech affiliate system that we are currently using is not calculating the fees correctly. I try to send you the statements every month so that you know how much you have earned. The payments are calculated by out payments team but I always double check to make sure that they have calculated them correctly and they have not made any mistake against our affiliates. So far, they have never made any mistakes. I am attaching you the October statement again. The November statement is going to be produced later this month, payment will be with you by the 15th, if your account is in credit and not negative."

In attached file was pdf file with commission calculation.It was very specific calculation, because my commission was reduced by 40 percent compared to statistics from clubgold affiliates.

Nobody never ever told me what kind of fees are not correct , why other playtechs using the same system does not have to manually calculate commissions

Ps.
The next day "earnings section" was removed from my Club Gold Casino affiliate panel

 

[mickey417]

Case nr 2 - Part 2 - November commission

By 30 November, everything was ok.
I had about $1100 commission and ... one hour before the midnight big winner appeared in the statistics.
Player won $5000 without making any deposit.It seemed like a strange thing and i decided to contact instantly with clubgold (skype)

hi Konstantinos
[2011-11-30 23:29:15] : could you check in free time my stats? i have magic player there
[2011-11-30 23:30:09] : won 5000 without making any deposit
[2011-11-30 23:31:08] : it must be kind of stats bug

unfortunely , i didnt receive any answer and 5 minutes later club gold manager ... disapeared
After 8 days i sent email.

Email, me:8 Dec

to Konstantinos
Hi
Im waiting 8 days on answer in that player case , about which i asked you on skype last day of november.Did you checked that "paranormal activity" ?
How he won ? What money he used to win if every player in my stats lost money, and it was no deposits that day and earlier, nobody cacelled any cahout also.

Email:Konstantinos 8 Dec (9 days ago)

to me

I had not forgotten you but this case was too complicated to answer any faster. I have a look at our system, the player you are talking about is Hxxxxxxxx
He has made no deposit, so even if he has cause a negative net revenue to your account, it is not true. Once the player asks to withdraw his winnings, they get cancelled and he only receives $50. So the negative -5,160 is being replaced by whatever the revenue is with the new updated stats (winnings) of the player.

I dont want to post more emails or skype chats - everything was in the same style (commission will be corrected and report will be tommorow, asap, soon etc etc.)

Finally i did receive today few emails:
"Your account seems to be negative this month. I will check carefully later today to make sure that there no mistake.
At the moment I am driving so I cannot do it from the car. Will check it for you later this evening."

next

"The casino net revenue is -2.203 this month. Again, I will check very carefully to make sure that they have not made any mistake.

Ps.
To help to undersand this post and statistics:

Until 30th november top level revenue (earnings) = $1100
Net Gaming $3,226.78 Gross Revenue $398.90 Top Level Revenue $1,129.37

23:00 30th november - after lucky player no deposit bonus winnings top level revenue (earnings) = - $670

Detailed stats for 30th november:
Players 1 Deposits Amt $0.00 Net Gaming $-5,160.46 Gross Revenue $-5,160.39 Top Level Revenue $-1,806.16

Final statistics for November:
Net Gaming $-1,933.68 Gross Revenue $-4,761.49 Top Level Revenue $-676.79

Net gaming should be $-1,933.68 + $ 5,160.46 - $ 50 but it is -2.203 NO COMMENT

 

[mickey417]

every printscreen i will send on request

 

[KonstantinosCGC]

Case number one - waiting 3 months for payment.

Case closed, payment received but tons of terms broken by clubgold.
I have every print screen until today (emails, skype chats etc)

1.
"
[2011-07-08 14:58:58] konstantinos_b: Hi there
[2011-07-08 14:59:19] konstantinos_b: Payments are being processed next week. I will let you know how much we owe you and when you will be paid. Your stats will come to your email as well"

2.
Ok, sorry for that. I am on holidays at the moment. Back to work next week. Would it be ok if you receive payment for June + July at the same tim?e
[2011-07-30 11:53:13] konstantinos_b: That would be around the 10th August

3.
hey man
[2011-08-22 16:37:29] konstantinos_b: payments will be processed this week, you should have it by Monday
[2011-08-22 16:37:43] konstantinos_b: we have a problem on the affiliate platform, you might have already seen

4.
wanted to tell you that if you have not received your payment (they normally appear paid by Aqualine Finance) by today, it will be paid in 2 weeks with the payment for August.
[2011-08-24 13:38:23] konstantinos_b: unfortunately I have had a few problems with payments this month, we have been upgrading the system and it caused problems. Ihave calculated your fees manually though... and as you know I am putting pressure to pay you asap

5.
hey man
[2011-08-31 11:02:58] konstantinos_b: I work for you and I can assure you that you will not lose any of your money
[2011-08-31 11:03:05] konstantinos_b: that is 100% certain !
[2011-08-31 11:03:31] konstantinos_b: I am sending my reports for the August payments tomorrow morning, so I will remind them about your payment.
[2011-08-31 11:03:42] konstantinos_b: please do not worry about it

6.
[2011-09-15 00:13:11] konstantinos_b: Hi mate, payments are sent tomorrow morning

I was waiting about 3 months for my payment.I did receive it with explanation that main reason of no payment were my no correctly copied bank details or something like that. what a joke ...

Rafal,

Please rest assure that Club Gold Partners work as a team and Carmel is well aware of all the issues that were raise regarding your account. In the message above you are referring to the thread you posted on another forum, a few months ago. I am very happy for anyone to search in the affiliate forums and find the case which you are describing. Worth mentioning that the affiliate account at Club Gold Casino was not opened by you but by your business partner at the time who had not provided us with any bank details.
Not to make this too long, the case was resolved and in fact you thank me for helping out.

Konstantinos

 

[KonstantinosCGC]

Hi Carmel
Thank you for reply , but you dont know all details- im working with Konstantinos and it will be better when i will not post my private opinion about his work

Rafal,
I believe you have already reviewed the work we do at Club Gold Partners on CAP forum. You have left a review of our program where you mark it with 5 out of 5. You specifically say "They convert well, payments are always on time and im sure that Konstantinos and the CC team are one of the most professional team in gambling industry."

What changed overnight?

 

[KonstantinosCGC]

To help to undersand this post and statistics:

Until 30th november top level revenue (earnings) = $1100
Net Gaming $3,226.78 Gross Revenue $398.90 Top Level Revenue $1,129.37

23:00 30th november - after lucky player no deposit bonus winnings top level revenue (earnings) = - $670

Detailed stats for 30th november:
Players 1 Deposits Amt $0.00 Net Gaming $-5,160.46 Gross Revenue $-5,160.39 Top Level Revenue $-1,806.16

Final statistics for November:
Net Gaming $-1,933.68 Gross Revenue $-4,761.49 Top Level Revenue $-676.79

Net gaming should be $-1,933.68 + $ 5,160.46 - $ 50 but it is -2.203 NO COMMENT

Rafal,
Your commission is based on players' activity. If a player won over $5k on the 30th November,
it is completely out of our hands.

I personally guaranteed that our team will work on your issue and make sure that there is no mistake made. I simply cannot guarantee that it will be done overnight. We have a very large database of affiliates who we try to keep happy. We all try very hard to attend your needs and this of course happens with you as well. I would like to ask you to be patent while our team investigate your query.

Please let me know if I can be of any further assistance.

Konstantinos

 

[mickey417]

Rafal,

Please rest assure that Club Gold Partners work as a team and Carmel is well aware of all the issues that were raise regarding your account. In the message above you are referring to the thread you posted on another forum, a few months ago. I am very happy for anyone to search in the affiliate forums and find the case which you are describing. Worth mentioning that the affiliate account at Club Gold Casino was not opened by you but by your business partner at the time who had not provided us with any bank details.
Not to make this too long, the case was resolved and in fact you thank me for helping out.

Konstantinos

Konstantinos

I was waiting for you reply - your reply is 100% not true.I've seen on other forums that you are attacking your former and disgruntled customers , using unethical methods , but in my case , it is not possible right?

Where are your answers ???

Worth mentioning that the affiliate account at Club Gold Casino was not opened by you but by your business partner at the time who had not provided us with any bank details.
Konstantinos

Finally -
How does this relate to this issue???

Don`t you know , after so many months of your work , that payment option update , inside club gold affiliate panel NOT WORKING?
Writing this nonsense, once again you show your ignorance of the customers.Did you forgot again that i sent you my bank account details in July ?!!!

"26 Jul

Email me: to Konstantinos

Hi

Im sending you bank details :
xxxxxxxxxxx"

Do you remember that you never answered on this and next emails?First answer i did receive after my post about your unethical behaviour on gpwa.

 

[mickey417]

Rafal,
Your commission is based on players' activity. If a player won over $5k on the 30th November,
it is completely out of our hands.

I personally guaranteed that our team will work on your issue and make sure that there is no mistake made. I simply cannot guarantee that it will be done overnight. We have a very large database of affiliates who we try to keep happy. We all try very hard to attend your needs and this of course happens with you as well. I would like to ask you to be patent while our team investigate your query.

Please let me know if I can be of any further assistance.

Konstantinos

Ok - Enough
Does anyone from affiliateguarddog read this?
I have plenty of evidence that clubgold or Konstantinos V. cheating their customers at every step

I will continue, but first mr Konstantinos V. have to publicly answer which his version is true?

This one?

or maybe this ?

 

[mickey417]

Rafal,
I believe you have already reviewed the work we do at Club Gold Partners on CAP forum. You have left a review of our program where you mark it with 5 out of 5. You specifically say "They convert well, payments are always on time and im sure that Konstantinos and the CC team are one of the most professional team in gambling industry."

What changed overnight?

What you mean?

I remember that you were begging me about any positive post on the affiliate forums.It was that short period after first and last payment , when it wasnt any problem with you.I have to find also club gold review created by you - this one which you sent me via email.
Would be so nice, if you will remind me more similar facts from the past.





Ps.
Previously, you only lied without any consequences - now you're just ridiculous and pathetic

 

[mickey417]

Case nr 2 - Part 2 - November commission

By 30 November, everything was ok.
I had about $1100 commission and ... one hour before the midnight big winner appeared in the statistics.
Player won $5000 without making any deposit.It seemed like a strange thing and i decided to contact instantly with clubgold (skype)

hi Konstantinos
[2011-11-30 23:29:15] : could you check in free time my stats? i have magic player there
[2011-11-30 23:30:09] : won 5000 without making any deposit
[2011-11-30 23:31:08] : it must be kind of stats bug

unfortunely , i didnt receive any answer and 5 minutes later club gold manager ... disapeared
After 8 days i sent email.

Email, me:8 Dec

to Konstantinos
Hi
Im waiting 8 days on answer in that player case , about which i asked you on skype last day of november.Did you checked that "paranormal activity" ?
How he won ? What money he used to win if every player in my stats lost money, and it was no deposits that day and earlier, nobody cacelled any cahout also.

Email:Konstantinos 8 Dec (9 days ago)

to me

I had not forgotten you but this case was too complicated to answer any faster. I have a look at our system, the player you are talking about is Hxxxxxxxx
He has made no deposit, so even if he has cause a negative net revenue to your account, it is not true. Once the player asks to withdraw his winnings, they get cancelled and he only receives $50. So the negative -5,160 is being replaced by whatever the revenue is with the new updated stats (winnings) of the player.

I dont want to post more emails or skype chats - everything was in the same style (commission will be corrected and report will be tommorow, asap, soon etc etc.)

Finally i did receive today few emails:
"Your account seems to be negative this month. I will check carefully later today to make sure that there no mistake.
At the moment I am driving so I cannot do it from the car. Will check it for you later this evening."

next

"The casino net revenue is -2.203 this month. Again, I will check very carefully to make sure that they have not made any mistake.

Ps.
To help to undersand this post and statistics:

Until 30th november top level revenue (earnings) = $1100
Net Gaming $3,226.78 Gross Revenue $398.90 Top Level Revenue $1,129.37

23:00 30th november - after lucky player no deposit bonus winnings top level revenue (earnings) = - $670

Detailed stats for 30th november:
Players 1 Deposits Amt $0.00 Net Gaming $-5,160.46 Gross Revenue $-5,160.39 Top Level Revenue $-1,806.16

Final statistics for November:
Net Gaming $-1,933.68 Gross Revenue $-4,761.49 Top Level Revenue $-676.79

Net gaming should be $-1,933.68 + $ 5,160.46 - $ 50 but it is -2.203 NO COMMENT

- print screen added

 

[mickey417]

I hope this is my last post in that case.Im not big affiliate , they are big company with biiig budget - but i will never give up until i will not warn all other affiliates , on every affiliate forum.

I knew from the first post here , that this is almost not possible that they will answer on my questions because they (or their manager) were catched on cheating , and good answers for them simply doesnt exists.
This is not possible that they will pay me - because it will be same like to say "yes, we are (our our worker is) guilty".

So, what was main reason of this post?

TO WARN OTHER AFFILIATES

Im only "middle affiliate" (as Konstantinos said) , but based on my printscreens and club gold advertising scheme - it is logical and really possible that most of big affiliates (revshare) receiving not real commissions.

Example:
Club gold giving no deposit codes non stop, every week.
"Big affiliate" generated f.e. $1800 commission at monday
At the same monday 3 no deposit players won 3 x $300 , and as you can check on my example , full winnings will be deducted from "Big affiliate" earnings (should be only 3x$50). "Big affiliate" will see final commission for monday as $900 and - everything will looks ok.But it should be $1800 - (3x$50).

There is much much more facts , which showing that club gold think that are above the law, not respect any rules and playing not fair :

Affiliate terms:

6.1. You hereby warrant and undertake:
...
-(i) sending spam;

Tons of spam with their offers sent to players--- two fresh examples : support@tradingxpress.net , glubgoldpromos@gmail.com banner.clubgoldcasino.com/cgi-bin/redir.cgi?id=N&member=guilaz11&profile=guilaz11 etc etc etc , more you can find on affiliate forums or ... in your spam folder.

13.1. All information, including but not limited to business and financial matters.... and personal data ...... shall be treated confidentially.

I cant find part of terms that Konstantinos can check casino players datas and post some details on public forums?Here is example of affiliate "Martin" from gpwa:



7.3. The commission shall be calculated at the end of each calendar month and payment shall be effected between the 10th and 15th day of the subsequent month, provided that the amount due exceeds €100 (the "Minimum Threshold"). If the balance due is less than the Minimum Threshold, it shall be carried over to the following month and shall be payable when it collectively exceeds the Minimum Threshold.

Club gold know from many months, that this term is not true because they have to calculating commissions manually.

Casino player terms:

- Progressive jackpot winners or lucky winners eliminated ! f.e. winner of , btw. not so huge, Marvel jackpot will receive his money from Club Gold about february 2017

3.18. You have the right to withdraw any amount standing to the credit of Your Player Account at any time, subject to any withdrawal fees and any conditions relating to winnings and/or bonuses, as shown on the Website, by issuing the Casino with a notice of withdrawal through the Website. No withdrawal request will be accepted by the Casino unless it is received through the Website. It is not possible to make a request for withdrawal by telephone, email or using any other mode of communication. The Casino reserves the right to carry out additional verification procedures in respect of any withdrawal request. For security purposes, the maximum amount which may be withdrawn from Your Player Account in any one calendar month shall be EUR 5,000 (including winnings) unless prior arrangements for a larger amount have been agreed with the Casino

- Maximum cashout = 10xdeposit but higher depositors should wait on winnings few months!!! Probably its only realted to first deposit bonus but its not possible to find explanation of the term "welcome bonus".

4.16
The maximum amount of winnings which may be paid by the Casino in relation to any welcome bonus shall not exceed ... ten times the amount of Your initial deposit.

5.2. The Casino shall only use Your personal data in order to allow You to access and use the Website and the Software and to participate in the Games and to carry out verification procedures and operations ancillary to these functions.
5.3. The Casino shall protect Your personal data and respect Your privacy in accordance with applicable laws. The Casino shall not disclose Your personal data to any third party unless such disclosure is necessary for the purpose of carrying out Your requests or verification procedures

Check screenshot above

- Inactive players will pay fees

3.23
The Casino shall be entitled to charge a monthly inactive account fee of EUR 25 to Your Player Account if it becomes inactive, commencing at the end of the sixth calendar month following the date when Your Player Account was

Club Gold text from home page:

"Club Gold Casino offers the best range of online casino slot games, such as Gladiator, X- Men, Top Trumps Celebs, Iron Man 2, Frankie Dettori and Hulk.Play casino games at Club Gold and enjoy an array of promotions! Club Gold Casino greets all new players with a fantastic 200% Welcome Bonus and rewards its regular players with a wide selection of ongoing promotions in recognition of their loyal patronage."

- why they forgot to add , that players cant play on mentioned "the best range of online casino slot games" ,progressive games, and more popular slots ? they need to contact with support , cancel bonuses from their accounts and club gold will let them to play ... (but this rule you wil never find in club gold terms)

 

[FAZIII1]

hm Im dont have problems with Club Gold affilates .and realtionship working with Konstantionos good - payments in my Mb every month in time.

 

[KonstantinosCGC]

Rafal,

This is my last post as it is taking too long of my time for no reason. I think I have already answered all your questions. If you think you are a hero coming here warning other affiliates, please allow me to ask you, if the program is horrible and we are cheating on affiliates, why have you decided to promote us?

There is a very simply way to stop your discomfort, you can close your affiliate account and you can do that at any time. I promise that investigations will continue on your account, and if it is found that there was a mistake in calculating your commission (which seems unlikely) you shall not only receive my sincere apologies but also the amount due to you. Remember, posting on forums is not going to get you more commission than what you have earned.

On 25th November you wrote a review on CAP, I asked you to do so but the text was composed entirely by you! Three weeks ago, before you learn that there is no commission for you this month, we were a 5-star affiliate program and I and my team were one of the best professionals in the iGaming industry. Ten days later, we are rubbish...
Somehow... this is not making much sense to me.

Regarding "13.1. All information, including but not limited to business and financial matters.... and personal data ..... shall be treated confidentially." There is no personal data shared but statistics, which the affiliate in question was happy to share in order to resolve his problem. I welcome everyone to read the relevant post. I also invite affiliates to search for other posts made by you on forums, it seems that we are not the only affiliate program that you have tried attacking for your personal gain.

You are more than welcome to bring any third party to the investigation process. There is nothing to hide from our side.

Konstantinos

 

[CarmelS]

Mickey, I tried to stay out of this as much as possible as Konstantinos is your Account Manager, but after your last post I have no option but to intervene as this is full of slanderous allegations and untruths.

You opened this thread complaining about a late payment which I apologised for and confirmed that the delay was of only one day - in fact the payment was sent on the same day you opened the thread. All of a sudden it turned into an all out attack on the affiliate program, the casino itself, and my collegue Konstantinos. What is difficult to understand is how one day your were so happy with our program, and the next you are calling us all sorts of names, when Konstantinos has given you perfect answers to your questions, AND is still looking into the matter which you have been referring to all along.

With regards to the Terms and Conditions, both on the Casino as well as on the Affiliate Program, they are there for everyone to see in black and white. Our Affiliate T&Cs are certified as Highly Affiliate Friendly on this forum as well as on other Affiliate Forums, whilst our Casino T&Cs are pretty standard to most of other casinos out there. We have nothing to hide, from Affiliates OR from Players.

You make a point of mentioning that commissions are worked out manually. Yes, I can confirm that at the moment they are, for the simple reason that we are not happy at all with the PT Affiliate backend, so instead of just paying out affiliates what could be wrong amounts, we manually check each and every affiliate's monthly figures to make sure that they are paid correctly. Statements are sent out once a month too with the final figures, so all affiliates can see how they have been reached. Thankfully we shall be moving to Netrefer soon and this will not be necessary anymore. So once again, the way we are working is to make sure that everthing is correct for all of us involved.

We have a large number of affiliates, and although we do have the occassional issue here and there, these are always solved promptly. You are the only one who has come up with all these accusations and allegations. If you have any tangible proof showing that Club Gold Casino and/or Club Gold Partners in any way "cheat" affiliates or players please feel free to take the matter forward with any relevant authority, with whom we would be more than happy to collaborate. If on the other hand, this whole issue is only due to frustration over players winning in the casino (as happens in any casino) or any personal issue you might have with Konstantinos, then I really dont think that this forum is the right place for you to be venting your frustration.