no payment due to min referral clause betway

Discussion in 'Affiliate and Program Issues' started by inspiration, Aug 16, 2010.

  1.  
    inspiration

    inspiration Affiliate Guard Dog Member

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    the email i got before this one just a few hours :

    we wanna revive our contact etc...blabla


    Idiots what do you think i will do ?


    ;D
     
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    This is crap. Betway knows it is a shitty clause too because we had already looked at their terms. Looks like we will have to get them marked Predatory and be done with them.
     
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    Engineer

    Engineer Super Moderator

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    Greedy a-holes. :mad:

    For the hundredth time:

    Affiliate programs should pay affiliates on their referred players for as long as the players continue making deposits.

    If a casino can continue to profit from an affiliate-referred player indefinitely, it's only fair that the affiliate should continue to profit indefinitely as well.

    Whether an affiliate continues to send traffic -- or whether THE CASINO continues to convert the traffic and keep players happy -- should have nothing to do with whether or not you pay the affiliate for the work he did in the past. Remember, without the affiliate, you wouldn't even have those players in the first place.

    90% of programs do it the right way; Gnuf and Betway do it the wrong way.

    If you are still promoting these brands, I recommend dumping them immediately.
     
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    Betway.com

    Betway.com New Member

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    Apologies.

    Hi all,

    As you all know Betway and GNUF have undergone massive changes in the last
    year and having been making huge strides in all areas.

    Unfortunately from time to time we make mistakes and errors creep in.
    There have been changes in our payments department and after an internal
    meeting, two emails were meant to go out.

    Email 1 – getting back in contact with affiliates we have not actively
    worked with in a while and who have not brought any new players to our
    sites informing them this clause does exist, but we will keep on paying
    them.


    Email 2 – we needed to get banking details for some affiliates due to
    bounced payments.

    These two emails were incorrectly combined to relay the message received.

    Our affiliates will continue to be paid.

    As usual have an open door policy for anyone to get in contact with us to
    discuss new and exciting ways of marketing and also to discuss any aspect
    of their account.

    Best regards,

    Betway.com Casino Manager
     
  5.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    Please get in contact with me at the email in the right side of the forums so that we can discuss and amend the terms to make them affiliate-friendly. This will help affiliates realize that you are serious about the change.
     
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    Engineer

    Engineer Super Moderator

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    Thanks for the clarification, Betway.

    It would be great if you could amend your written T&Cs, as Andy suggested.
     
  7.  
    bonustreak

    bonustreak Administrator Staff Member

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    I will pass the contact I have to you Andy asap. Glad someone came here to clarify and try to fix things from Betway's side.
     
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    Engineer

    Engineer Super Moderator

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    It doesn't look like Betway will be dropping the quota from their T&Cs. I talked to David G. about this last week, but I wasn't able to convince him to get the term removed. :(

    This goes for Gnuf as well -- both Betway and Gnuf have the same quota clause in their T&Cs which states:

    Even though they say they won't enforce it, that really doesn't mean much (to me, anyway). If the program ends up in someone else's hands a year from now, there's no telling whether they will enforce the clause or not.

    If you're comfortable with the risk, go ahead and send them your players. Personally, I am not comfortable with the risk; I will send my traffic to programs without clauses that allow them steal from their affiliates.
     
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    Pokerkeep

    Pokerkeep Affiliate Guard Dog Member

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    I'll be meeting with a rep from Betway next weekend and this term is on the top of my agenda. Will report the result of our discussions here.
     
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    inspiration

    inspiration Affiliate Guard Dog Member

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    Betway apologized and will pay me the $14 owed in full LOL

    ;D
     
  11.  
    Pokerkeep

    Pokerkeep Affiliate Guard Dog Member

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    As promised, here is my report after meeting with Dan Goss and Falko Steiger from Betway.

    BTW - Dan is the Director and Falko is Head of Affiliates so at least I got the attention of some folks higher up in the food chain over there.

    I met with these gentlemen with 2 topics in mind.

    1. The quota.
    2. The terrible affiliate back end they currently utilize.

    While they did not commit to removing the quota from their terms, they did agree to take the matter to their upper management for review. I also encouraged them to contact Andy so he could help them revise their T&C's so as to become affiliate friendly.

    They also informed me that they are rolling out a much better affiliate back end within the next couple months.

    I came away from the meeting feeling like they would seriously reconsider the quota. The meeting was constructive and friendly and I believe they are prepared to work with AGD in an effort to become certified.

    Since the meeting, Dan and I have already exchanged emails. I will continue to follow up over the coming weeks to ensure they don't drop the ball.
     
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    bonustreak

    bonustreak Administrator Staff Member

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    Yes they are a great team at Betway! I met Dan in London and every since then I have worked close with the team at Betway, Dan is a man of his word and wants very much to make this a big success for all affiliates.
     
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    bb1webs

    bb1webs Affiliate Guard Dog Member

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    what gets me in a situation like this is if the sponsor is sincere in that they are merely seeking to make sure they are getting SOME exposure on your site, (it is not fair to expect best placement, unless you're so good at conversions / retention / bottom line income ... that it merits it, ... and trust me if any place is THAT outstanding ... the last thing they will need is any sort of clause about amount of exposure they get on somebody's site)

    Then why don't the terms reflect that? Instead of taking it over the top and making them predatory by adding a quota?

    And if anything, shouldn't that quota be amount of clicks sent?

    Or are we affs responsible for doing the converting for the casino too?
     

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