Lucky Club Sold , gets new software!?

Discussion in 'Jackpot Capital Affiliates' started by Bonus Paradise, Oct 17, 2011.

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  1.  
    Bonus Paradise

    Bonus Paradise Affiliate Guard Dog Member

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    I just read that thread on CM Lucky Club email about ownership change?
    found it nice that Jackpot Capital did reply there,
    when will we affiliates getting information about that?

    Did not receive an e-mail about that so far,
    Anyone else?
     
  2.  
    CaseyM

    CaseyM Affiliate Guard Dog Member

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    lojo

    lojo Banned

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    As a player I didn't receive any notification. I will check with my affiliate to track whether I am still tagged after the transition. As an aside I'm a little confused about JetSet's comment on that thread about Grande Vegas being "sold off 6 months later". I didn't notice that transition at all.

    Looking at the fiascoes of software changes lately I wonder if there is a better protocol to follow, this rag tag mishmash catch as catch can approach is really below JPC standards in every other respect.

    That said I am excited about the new software! Let's hope they offer some great incentives, this could really liven up a lot of US facing portfolios!
     
  4.  
    JackpotCapital

    JackpotCapital Affiliate Program Representative

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    Dear Affiliates,

    Thank you for your useful posts!

    We would like to inform you that we sent out e-mails to all Rich Club affiliates last Friday, to inform them about the relaunch of Lucky Club Casino with a new software and the change of ownership! Please see this e-mail below.

    We sincerely apologize to all affiliates who have not received this e-mail notification.

    As stated in the e-mail, for affiliates everything will stay the same but your players will have a totally new gaming experience with the best support possible!

    For further questions please send us an e-mail to affiliates@jackpotcapital.eu.

    Kindest Regards,
    The Jackpot Capital Affiliate Team



    Dear XYZ,

    Please inform your players that they need to use their Lucky Club Casino balance, bonuses and comp points NOW – on the October 17 it is too late!

    Lucky Club Casino has a new owner and will undergo a relaunch with new software within the next week. For this reason, Lucky Club Casino will be taken offline on Monday, October 17!

    The relaunch will take place on October 24, so prepare all your players for a totally new gaming experience and an amazing new design! High level support and reliable payment methods will remain for your players!

    Don't waste any time! Inform your members to play now and take this last opportunity to win big before the casino upgrade!

    Rich Club Affiliates will stay being in charge of all affiliate matters. Tracking and reporting statistics stay in place! Please continue using your existing affiliate account at Rich Club Affiliates.

    Special marketing material will be available soon!

    XYZ, should you require any further assistance our affiliate team will be pleased to assist you. Just drop us an e-mail to: affiliates@jackpotcapital.eu.

    Kindest Regards,
    The Jackpot Capital Affiliate Team
     
  5.  
    belgamo

    belgamo Affiliate Guard Dog Member

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    Did anyone get the email?

    I had to have a player alert me, I condsider myself an active affiliate and hate when I have to hearc about something from the players first.
     
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    I agree 100% and it happens about 95% of the time (it seems) that players know before we do (active marketing partners). Really poor communication over the last couple of years in *most* affiliate programs. Not saying this happened in this case, but I see it as an alarming trend.
     
  7.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    At first I thought I hadn't got one, but after reading the thread at CM I checked again and found I did have it, but hadn't noticed it because the title was NOT something like "New software coming soon" or "Lucky Club closure notice"...

    NO, the subject of the e-mail was "Xxxxxx, only three more days!"
    Where Xxxxxx was my surname only! :eek:
    I just thought it was more bonus spam.

    Extremely unprofessional IMHO. :(

    KK
     
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    Bonus Paradise

    Bonus Paradise Affiliate Guard Dog Member

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    That is why I like if affiliate managers come here on AGD and post such things. Many times e-mails get lost or we might overlook them in our spam folders, then it is good to have that posted here. I visit AGD on a daily basis and read the new posts.
     
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    bonustreak

    bonustreak Administrator Staff Member

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