login problems at BrightShare ?

Discussion in 'Brightshare' started by LandofOz, Jan 13, 2010.



  1.  
    LandofOz

    LandofOz Affiliate Guard Dog Member

    Joined:
    Mar 25, 2009
    Messages:
    530
    Likes Received:
    169
    Jan 13, 2010
    I've tried to log into my account several times today, only to receive the message "Wrong Password"

    The password is not wrong as I've been using the same password for quite sometime now.

    I contacted support and was told that they're experiencing some technical issues with the cookies.

    Is anyone else unable to log into their account?

    This is especially frustrating since it is the second time that I've experienced this same exact problem within 12 months.

    Also, is this issue affecting the accuracy of my clickthroughs?
     
  2.  
    LandofOz

    LandofOz Affiliate Guard Dog Member

    Joined:
    Mar 25, 2009
    Messages:
    530
    Likes Received:
    169
    Jan 14, 2010
    I'm still unable to login. I spoke to a number of affiliates, and none of them are having login problems.. just my account.. and this is the second time that this has happened. Is someone from BrightShare going to resolve this issue so that it doesn't happen again?
     
  3.  
    greek39

    greek39 Affiliate Guard Dog Member

    Joined:
    Jan 13, 2007
    Messages:
    236
    Likes Received:
    0
    Jan 14, 2010
    Is this problem current? if so clear cookies open a new page and retry. I know for most affs the problem has been fixed.

    However, there may be an entirely separate secondary issue which may or may not have to do with BS.

    For me to explain it would take up a few pages lol.

    greek39
     
  4.  
    Engineer

    Engineer Super Moderator

    Joined:
    Dec 14, 2006
    Messages:
    2,443
    Likes Received:
    200
    Jan 14, 2010
    I had problems viewing my stats earlier, but after I cleared the cookies and the cache, closed all browser windows, and then restarted the browser, everything seemed to work fine.
     
  5.  
    LandofOz

    LandofOz Affiliate Guard Dog Member

    Joined:
    Mar 25, 2009
    Messages:
    530
    Likes Received:
    169
    Jan 15, 2010
    Hi Guys. Thanks for your advice. I'm glad to hear that it's not just a problem with my account. I followed your advice and cleared all cookies and the cache files, restarted the computer and tried to log in via firefox, internet explorer, opera and netscape... but no luck. The last time it happened, it took BS a few days to fix it. I hope they fix it soon.
     
  6.  
    greek39

    greek39 Affiliate Guard Dog Member

    Joined:
    Jan 13, 2007
    Messages:
    236
    Likes Received:
    0
    Jan 15, 2010
    Hey Oz as of right now I can login but my banner and link stats are reset to zero.

    11:01 P.M Central NA

    Anyone one else having the same results?

    greek39
     
  7.  
    Engineer

    Engineer Super Moderator

    Joined:
    Dec 14, 2006
    Messages:
    2,443
    Likes Received:
    200
    Jan 15, 2010
    Now I'm having that problem again. Clearing cookies and cache and restarting the browser doesn't solve the problem this time.

    Edit: Strange, now it works. :confused:
     
  8.  
    greek39

    greek39 Affiliate Guard Dog Member

    Joined:
    Jan 13, 2007
    Messages:
    236
    Likes Received:
    0
    Jan 15, 2010
    Indeed weird... I can login but my stats are zero while others can not even login. A hit a miss type thing.

    greek39
     
  9.  
    LandofOz

    LandofOz Affiliate Guard Dog Member

    Joined:
    Mar 25, 2009
    Messages:
    530
    Likes Received:
    169
    Jan 15, 2010
    Nothing for me yet. I can't get past the login page.
     
  10.  
    BS Support

    BS Support Affiliate Program Representative

    Joined:
    Aug 12, 2009
    Messages:
    15
    Likes Received:
    0
    Jan 15, 2010
    BrightShare Site

    Hi All,

    Thank you for your posting, feedback and helping each other.
    We are dealing with BrightShare Site issue as the highest priority within the company and checking into it very closely and looking for the best solutions.

    Keep on cleaning cookies, temp files, caches, closing all browsers, do not save sessions, Re-open again, meanwhile it should help.

    LandOfOz,

    Please contact me in person, I would like to check if anything is unusual on your account specificly if none of above help you. Please write an email to my inbox : liyul at brightshare dot com, include your user name to brightshare so I can check in details.

    Thank you all again and we apologize for the inconvenience
    Liyu
    BrightShare Support
     
  11.  
    Bonus Paradise

    Bonus Paradise Affiliate Guard Dog Member

    Joined:
    Mar 30, 2008
    Messages:
    729
    Likes Received:
    96
    Jan 15, 2010
    Same here, I just logged in all is on zero ???
     
  12.  
    Lloyd-BrightShare

    Lloyd-BrightShare Affiliate Guard Dog Member

    Joined:
    Jan 15, 2010
    Messages:
    20
    Likes Received:
    0
    Jan 15, 2010
    Hi Everyone,

    First apologies to everyone affected by the timeout/login/blocking issues and thanks to all of you for providing us with the insights into the problem - this is very helpful.

    We are working on the problem. We have identified a few problem areas that seem to be participating with each other to make things more complicated for us. The problem areas:

    1. Not seeing reports - timeout - while requesting reports affiliates are in some cases receiving a timeout from the affiliate software. This is been tackled in two ways: Increasing the timeout buffer and report generation memory (done already) and looking for ways to generate reports without having to pull the data each time from the software (will be worked on next week).

    2. Not seeing banner stats on earnings reporting, or viewing one month successful but then not being able to view another month - this is related to the changes that are being working on with regards to the timeout issue and because the data is coming from both the software and banner server further work needs to be done here to ensure that the full reporting data is pulled (not just the software data)

    3. error 500 that prevents affiliates from seeing anything that has brightshare.com in the URL (the site and all banners and links served by Brightshare) - this seems to be some type of participation between the timeout script and our IT security which I think is recognizing a timedout affiliate as an intruder and therefore blocking the affiliate - not nice at all.

    If you would like to discuss and give us more insights please text me and I'll call you back +972 54 786 6121 or email lloyda at brightshare dot com

    Thanks, cheers
     
  13.  
    Lloyd-BrightShare

    Lloyd-BrightShare Affiliate Guard Dog Member

    Joined:
    Jan 15, 2010
    Messages:
    20
    Likes Received:
    0
    Jan 15, 2010
    Update

    DBAs fixed the reporting issue and we checked the issue and it looks ok now.
    IT did not spot any blocking by modesecurity on the BS site.
    That is all for now. Please inform us of any additional issues if they occur.
    Thanks!

    Lloyd
     

Share This Page