Iam refused 350 from REWARDSAFFILIATE

Discussion in 'Rewards Affiliates' started by firstclass, Jun 18, 2009.

RewardsAffiliates
  1.  
    firstclass

    firstclass New Member

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    YES .THATS RIGHT . i am on the 50 per 100 deposit joines, have 350 on my

    affiliate report , and teh renown official affiliate (of casinorewards) refuse to pay more than 50 . reason " reserve the right to join a player with multiplier casinos to one .. " at theier terms . can i have repilies from u guys
     
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    firstclass

    firstclass New Member

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    The ratio if fine ,

    please note the ratio is not falling in the category of "below "
     
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    WCD Admin

    WCD Admin Affiliate Guard Dog Member

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    Hehe, dude, get your fingers out of your ears. That's no way to show that you are listening to anyone. Renee is pretty helpful, and she'll address your issue, I'm sure....

    Just a suggestion - if you want to get help, try to remain calm, slow down and explain your issue very carefully. I cannot even understand your problem simply from the rushed way you typed it.

    Take a few moments to type it up right (just a suggestion)



    Good luck!
     
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    firstclass

    firstclass New Member

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    thanks teh reply ,

    Renee is helpfull and probably a very nice person , i phones australia several times
    she didnt reply my issue , since another manager picked up teh phone ,given me his cause , and willing to pay 50 from the ammount . Miss renee have got copies from the emails i sent .
     
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    It is also best to post this type of information in their forum :) Their forum will email the affiliate manager to notify of the post. Renee is VERY, VERY attentive to her affiliates.
     
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    This post has now been moved. Renee will be notified of the thread.

    Thank you.
     
  7.  
    dominique

    dominique Certification Member

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    I still don't understand what happened - some CPA issue I suppose.
     
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    Renee

    Renee Affiliate Program Representative

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    Yaniv was who picked up my phone as I had been pulled into an urgent meeting. FYI Offer, Yaniv is the head of the affiliate department and he is the one who makes final decisions on issues like this.

    He did explain this issue a few times to you Offer, on the phone as well as in emails.. I assumed that since he had already explained why we would not be paying the commission on the player for each casino joined that I would not need to explain again, but for the sake of resolving the thread I will...

    After emailing me a couple of times already asking about the join requirements and tracking a player to his account (ie does the player need to go to his website or can he just email the link to them), the affiliate has sent the same player to a number of brands where they have purchased $100 and not purchased again, then moved over to the next brand.

    Since Yaniv was born in Israel and is pretty familiar with the place (since he grew up there) he has identified the player as coming from the same small town as the affiliate (ie a VERY small village). The email that the affiliate sent me previously also makes me think they know each other.

    The affiliate also told us that he was paying the player. This is something that we do not allow unless it has been pre-approved.

    Under the following term Yaniv has decided to group that players play into 1 casino:

    We reserve the right to group a player's play in multiple casinos into 1 casino if fraud or unethical tactics are discovered.

    For this reason, we have decided to only pay the affiliate $50 for the referral of that one player (ie 1 CPA payment). All of this has already been explained via phone and email to the affiliate.

    The affiliate decided to close his account as a result of this and asked that the remaining $50 in his account be transferred to his player account.

    If there are any questions or anything I have said remains unclear, please let me know.

    Cheers
     
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    TheGamblingGuru

    TheGamblingGuru Turning Over Stones

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    Renee

    Renee Affiliate Program Representative

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    No probs at all!

    1. The affiliate asked if he was able to send the link or if his players must sign up through his website, which makes me believe that he has sent the link to the player via email (this first makes me think he knows the player).
    Also on this note, if I try to visit his website listed my Trend Micro virus protection prevents me saying it is a verified threat or fraud site.
    2. The affiliate and the player live in the same VERY small area (another pointer that they know each other).
    3. The player only purchased the minimum amount required for the affiliate to get the commission.
    4. The affiliate told us that he paid the player which we don't allow unless pre-approved (final pointer that they know each other).

    For the reasons listed above we believe that the affiliate directed the player to more than one brand in order to get the CPA for each join.

    This is CPA fraud. It is also unethical.

    If the player had sent the same player to multiple brands, this would normally not be an issue but combined with the other things I have listed in both posts (i.e. paid the player as well as only purchased minimum amount to obtain the commission), that's why it is an issue.

    Other groups may not see this is a big deal, but we have 19 casinos and 5 poker rooms now, so if we were to allow this behaviour (ie affiliates purposely trying to defraud our program) we could be in for some serious loss here and it would be the serious, hard working affiliates that suffer for it in the end..

    Let me explain.

    The affiliate pays the player to play. We pay the affiliate $50. The player wins and cashes out then moves on to the next casino and does the same thing. We pay the affiliate $50, the player wins again, cashes out then moves onto the next casino.

    I'm sure you can see why we don't allow this. The player doesn't actually have any intention to play. They are playing for the point of earning the affiliate a commission, trying to win some money themselves, then taking it and going to the next casino. In situations like this, the player and affiliate are usually working together and sharing the profits between them. They usually also move from one group to another.

    It's scenarios like this that are what make our rules so strict. One person ruins it for everyone.

    If you still have questions, let me know.
    Cheers
     
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    TheGamblingGuru

    TheGamblingGuru Turning Over Stones

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    Thanks Renee, totally awesome and thorough reply there...I see exactly what you are referring to now. I guess I was just kinda in the fog there awhile ago..although it's not the first time I have been in the fog, so to speak...:p

    Thanks again Renee for explaining that so well..:)
     
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    firstclass

    firstclass New Member

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    Miss Reene indeed i know the player ,,
    some persons will not put money unless they know the salesman . is this unethical ?

    and , it is very difficult to Convince some persons to put money in places We know they r fun and safe , but they(newplayers) have nearly zero knoledge about .

    But where did i sugessted or how did
    you conclude that
    he she was getting payed to buy credits and gamble ? This was not the case
    I didnt say it to your boss on the phone .

    So, The line positioined 2 line places up the line of
    .." Reserve the right ... ( indeed the right T C rule the program can go by ,depends on /"legally" in this issue , ) ..to group " , Is not true .


    Beyond this the issue is , why in the first place ,should i ever be worried about a reknown casinoaffiliate group , grouping deposits of affiliate ,

    and even beyond this , if a cpa program is offered by a casino , to reward
    affiliate for clients that do 1-2 deposits ( 100 in this case , not very small i think) , what is the point with a cpa program if the line that goes between making money professinaly from links To an unethical act is too thin .

    And the emails , that i wrote you , Why Should i not require about linking persons to my account , and my rewarding pyramid - If you are an account affiliate co ordinator ?

    if something is yet unclear from my saying, i will be responding gladly ,

    and , beyond that , Happy weekend gamming To us
     
  13.  
    Renee

    Renee Affiliate Program Representative

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    The point of a CPA model is to reward affiliates once off for a player. A player is not someone who deposits the minimum amount so the affiliate can be paid the once off commission fee, then goes to another doing the exact same thing, then after they have exhausted the resources move onto another group and never play at the casino again. We are a casino group, not a charity.

    The above is not an affiliate partnership and we do not wish to work with any affiliates who display this type of behaviour.

    Despite what you may think, we actually don't make any money from a $100 deposit after paying you $50 plus any bonuses given to the player. We pay royalties to MGS as well as other operating costs like salaries, bills, etc.

    The problem with conducting your affiliate business in this way is that you are purposely trying to defraud the affiliate program. Why would we want a business partner who is out to stiff us? Doesn't sound like a partner in any sense of the word to me.

    We have almost 80,000 registered affiliate accounts. All of the other 79,999 affiliates are able to advertise our casinos to people they don't know and get players, so what makes you different? I think you don't give the players enough credit. They are not stupid and if they are comfortable with what you are offering and can find a reason to trust your site, they will play at one of the casinos you recommend. The trick is to make sure you do proper reviews and give them the information they are looking for.

    If you put in the hard work, you could be just like everyone else. If you purposely try to scam the program/group, you will find that any dream of being rich quick will be down the toilet very quickly.

    I didn't say that you could not ask about how you can refer players. I said this linked with the rest of the evidence presented proves CPA Fraud and unethical behaviour.

    I have an email here from you. Here is a direct quote:

    If that is not paying the player then I have no idea what you are trying to say from this line.

    To me that line sounds like you mean you are paying the player to do this, you are taking some money for yourself (the commission) and the money deposited in the casino is for the casino. How else can you take this line?

    Either way, Yaniv has made the decision based on all of the points above and unfortunately as the T&C states, we do reserve the right to do this. As Yaniv told you already, this is not negotiable.

    I'm sorry that you feel you have been hard done by, however we will not tolerate this type of behaviour from our affiliate partners.

    Unless there is any further new evidence to put forward here, I am done with this thread. I don't have any more time for this.
    Cheers
     
  14.  
    sipka

    sipka Affiliate Guard Dog Member

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    Oh the good old CPA problems, I wonder why someone chose it over rev-share.
    CPA is always a losing game for one of the parties. :emoticon-0145-shake

    The affiliate is losing out on future player revenue (and in my experience, all of my players generate me more money in 1 month than I would have earned with CPA.
    The casino is losing out if the player is not a quality player and just deposits once, or tries to gamble the system like in the case here.

    Great answers Renee, thanks for the detailed reply.
     
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    firstclass

    firstclass New Member

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    Please allow me to quote quates again :


    " we actually don't make any money from a $100 deposit after paying you $50 plus any bonuses given to ... "

    Is this The affiliate concern/problem , that the program is set to ,might be confronting ,cases like this ?

    its a 100 deposit min and a 50 per life By its definition .

    and for my quote ..." a share to the player .." is refered to Trust -the player is

    informed that the bonuses the company offers are real , the company is a trusted paying company ,its safe to give credit card details , Etc , . thats the share the player gets . and in most cases it worth more than money /bonuses ,when it comes to real
    money betting .

    most of the rest is arguable . and as the above talkbak of tipka sugessted , this cpa type arrouse this problem .
     
  16.  
    WCD Admin

    WCD Admin Affiliate Guard Dog Member

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    firstclass,

    I think most people here agree with Renee. You should give it a rest. We are all affiliates on this board responding here, and have nothing to gain by defending a program that is doing something wrong - after all that's why this place exists.

    Renee made extremely good points here, and you are not.

    At first I thought it might just be a language barrier, but the fact that you are spelling peoples names wrong, etc, makes me thing you are coming in here and just slamming out whatever keys your fingers hit in a fit of fury.

    Not much thought or time being put into this on your part while everyone else is taking time out of their day to try to help you. :rolleyes:

    no biggie, but maybe just give this a rest? go try to find some players. build a website, do some active marketing. Paying players? dude.
     

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