Golden Associate Warning!

[bonustreak]

I have never heard of such BS before!! I was totally stunned at this and needless to say I am taking down all materials asap!!!

Hi Christine,

Unfortunately Kamiel is no longer with Golden associate, It was nothing personal with him and I hope this will not alter your relationship with the company.

From my understanding you are still awaiting payment. There has been much talk about your company internally in regard to how best to pay you. The present situation is that our payment team has cited issue to do with your association with the US. They have asked that you send an email stating that you are not being paid for marketing activity that took place in the US.

I am certain this did not happen, not least because of microgaminsg’s policy on US players however I have reached a sticking point. I trust that you providing this email will end the matter and allow us to pay you.

Sorry for being so formal in my first email but I want you to be paid. Will you be at CAC or can we speak on the phone before hand?

 

[dominique]

They must be overly paranoid.

Poor Kamiel!

 

[Guard Dog]

W.T.F.???????

Seriously... These guys have been LOOKING for affiliates everywhere, from the US as well. And now this? I would really like a statement from Golden Associate on this. This absurdity is what will have you left with 0 affiliates.

 

[Engineer]

Incredibly stupid move, IMO. There is ABSOLUTELY NO REASON to make Christine jump though this hoop. Your casino doesn't even allow real-money registrations from the U.S., and no other Microgaming group has a bullshit policy like this in place.

Pay her what she earned, and do it now.

I hate to say it, but I think the writing was on the wall about this group a while ago. See this thread at ABF:

Golden Lounge: predatory Terms, shoddy service - Affiliate Business Forum

To Kamiel, if you see this -- I hope your next job will last more than a few months.

 

[Daera]

This certainly is shocking. They know perfectly well that they have affiliates in the U.S., since my address on my Golden Associate account clearly shows that I'm in the U.S. Yet I was allowed to open my affiliate account and keep it open. Thank god I haven't really done much with the program yet, and haven't had any payments due.

It was because of Kamiel's presence that I trusted this group right away. And felt sure that any problems that arose would be quickly handled by him. I guess we know why Kamiel's not working there anymore. The B.S.!

Kamiel, I really hope you find a good solid casino group to work for next time also. You're one of the very best affiliate managers, and I'd like to be working with you again.

I feel sorry for Miles left here. I know he was really happy to have employment again in the industry and needs to support his family. Looks like he's now in a spot.

 

[duncan.connal]

Golden Lounge and Locker Room

Hi,

I just wanted to confirm that with immediate effect Locker Room will be taking over management of the goldenlounge.com affiliate program.

I want to say that though I havent worked with Kamiel he is clearly held in very high regard in the industry - as reflected in all your comments. Our challenge is to match the high level of service he provided.

Both Locker Room and myself have been working in affiliate marketing, especially the gaming vertical, for over five years and we are really excited to be working with you on the program. In addition to the management of the programme we are a dedicated resource to our affiliates so whether you need bespoke creative, advice on getting the most out of Golden Lounge or simply a general chat about the programme, feel free to get in touch.

You can now contact us on:
Email - duncan@lockerroomuk.com
Phone - 0208 780 4368
IM - connalgadaffi@hotmail.com
Skype - duncan.connal

Payment to affiliates is clearly a concern which has been rightly flagged. I can assure you that we all want this resolved as soon as possible and will be working towards a resolution on this individual matter to immediately resolve. If you do have any questions regarding payment, or any other matter, please feel free to contact me either via the forums or on my details above and I will be happy to help.

We will be introducing ourselves to all our affiliates in the coming days but if you have any further issues please feel free to get in touch and I will be able to resolve them immediately for you.

Duncan Connal

 

[Daera]

Payment to affiliates is clearly a concern which has been rightly flagged. I can assure you that we all want this resolved as soon as possible and will be working towards a resolution on this individual matter to immediately resolve. If you do have any questions regarding payment, or any other matter, please feel free to contact me either via the forums or on my details above and I will be happy to help.

Hi Duncan,

Welcome to Affiliate Guard Dog.

I don't understand what you said here. How can this account be "rightly flagged"? She's just one of I'm sure a great many U.S. affiliates you have. I'm also in the U.S. and have an affiliate account with you.

If you have a problem with U.S. affiliates, then why do you allow U.S. affiliates to open accounts and promote your casino?

I think that someone there is a little confused on all the laws. And I think Golden Associate should show responsibility in this issue by either removing the option for U.S. affiliates to open accounts, or pay them without hassle after they bring you players. It's wrong to welcome U.S. affiliates as we were welcomed, then put up the red light when it's time to pay them for the players they've sent you.

I don't see this rightly flagged at all.

 

[duncan.connal]

"I don't understand what you said here. How can this account be "rightly flagged"? She's just one of I'm sure a great many U.S. affiliates you have. I'm also in the U.S. and have an affiliate account with you.

If you have a problem with U.S. affiliates, then why do you allow U.S. affiliates to open accounts and promote your casino?

I think that someone there is a little confused on all the laws. And I think Golden Associate should show responsibility in this issue by either removing the option for U.S. affiliates to open accounts, or pay them without hassle after they bring you players. It's wrong to welcome U.S. affiliates as we were welcomed, then put up the red light when it's time to pay them for the players they've sent you.

I don't see this rightly flagged at all.
__________________
~Daera
The Hodgepodge"

Hi Daera,

bit of confusion here I think - for the payment not to be made is absolutely wrong and as such it is an "issue" that it is right to flag up. In no way at all do I mean the account should be flagged or the affiliate - it is the issue of non payment that should be flagged and which we have resolved. Payment on this, incidentally, is going through immediately.

Just to confirm we have no problem with US affiliates as long as they dont promote in the US.

Hope that clears up the confusion,

Duncan

 

[bonustreak]

I am told that my payment is ordered everyone so we shall see. How goofy is all this now that we have marketed this casino for what 3 months and this issue just now came to light?

Also we are not stuid Duncan we are very aware that USA players cannot open accounts with MG, why would we be so dumb as to market to the US? Silly stuff, me thinks there was money issues here but that is just my thoughts.;D

 

[duncan.connal]

Hi,

just wanted to say that we agree, for this issue to only come up now isnt great but I hope that as its now resolved that we can move on. Proof is in the pudding I suppose and I look forward to working with you and proving ourselves moving forward.

Just on the US players point I realise you understand the gambling issues in the states, I just wanted to clarify the position to avoid any confusion. I assure you there were no money issues involved but again, proof is in the pudding, and I again look forward to proving ourselves on this point as well.

As always if you have any further questions please let me know and I will be happy to help,

Duncan

I am told that my payment is ordered everyone so we shall see. How goofy is all this now that we have marketed this casino for what 3 months and this issue just now came to light?

Also we are not stuid Duncan we are very aware that USA players cannot open accounts with MG, why would we be so dumb as to market to the US? Silly stuff, me thinks there was money issues here but that is just my thoughts.;D